Incident and Escalation Manager, Technical Support

Technical Account Manager - (2400001S) The Technical Account Manager will be responsible for the customers in North America and their activities related to the managed services. The technical account manager will represent the customer inside Radware and will act as the focal point and escalation manager. This position will work in front of customers to...

**Job Description**: Rockwell is looking for an energetic, influential IT professional that can lead a team of highly technical IT support team members through troubleshooting and resolution of major incidents. The IT Major Incident Manager is the primary point of contact to manage high priority incidents and problems from identification through resolution....

About the job: Red Hat's Critical Accounts Program (CAP) is looking for an Escalation Manager to join the Escalation Management Team (EMT). Escalation Managers are part of a customer-facing team that facilitates the resolution of escalated situations, by coordinating cross-organizational teams of technical and customer resources. Escalation Managers work...

About the job: Red Hat's Critical Accounts Program (CAP) is looking for an Escalation Manager to join the Escalation Management Team (EMT). Escalation Managers are part of a customer-facing team that facilitates the resolution of escalated situations, by coordinating cross-organizational teams of technical and customer resources. Escalation Managers work...

About the job: Red Hat's Critical Accounts Program (CAP) is looking for an Escalation Manager to join the Escalation Management Team (EMT). Escalation Managers are part of a customer-facing team that facilitates the resolution of escalated situations, by coordinating cross-organizational teams of technical and customer resources. Escalation Managers work...

**See yourself at Twilio**: Join the team as our next Escalation Expert **Who we are & why we're hiring**: Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms...

About the Job: Red Hat's Critical Accounts Program (CAP) is looking for an Escalation Manager to join the Escalation Management Team (EMT). Escalation Managers are part of a customer-facing team that facilitates the resolution of escalated situations, by coordinating cross-organizational teams of technical and customer resources. Escalation Managers work...

Technical Account Manager, Colombia - (2400001I) **Technical Account Manager - Cloud Services, Colombia** **_ Position overview:_** **_ Responsibilities:_** - Build strong and positive relationships with customers in CALA - Manage the customer from onboarding, through the life cycle and ongoing Activities - Perform and provide detailed reviews of service...

Security Operations Center (SOC) Team Lead - (24000038) **Responsibilities**: - Serve as a senior technical focal point, technical escalation lead for a SOC, and liaise with other teams within the Radware Cloud organization to provide a world-class service. - Manage, mentor, lead, and coach security analysts, supporting customers across the globe defending...

Through the power of trillions of dollars in business spend, Coupa’s mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together. Our customers, suppliers, and employees - our Coupanians - come together to co-create ideas and innovations that impact the power of spend. Through the...

**Job Overview**: - Post Date - June 28, 2024 - Number - WEBCO-2024-000004 - Job Function - Technical Service & Support - Location - Bogota - Country - Colombia **About the Position**: **Job Summary** Define service strategy and its implementation roadmap to standardize service solutions, processes and tools across Werfen partners and customers, while...

**_Role Overview:_**: The Technical Support Engineer (TSE) provides end-to-end technical support for McAfee customers and provides technical service of fault recording, diagnosis, problem solving, and resolution delivery for McAfee’s premiere customer base. When a customer needs technical support the Technical Support Engineer (TSE) will be the first and...

Come create the technology that helps the world act together We are a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people's lives and help build the capabilities needed for a more productive, sustainable, and accessible world. Be part of a culture built on an inclusive way of...

Through the power of trillions of dollars in business spend, Coupa’s mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together. Our customers, suppliers, and employees - our Coupanians - come together to co-create ideas and innovations that impact the power of spend. Through the...

**About Us**: We are a small MSP (Managed Service Provider) with a team of 12 members, currently seeking a a Technical Support Specialist L2. Our core focus is empowering small businesses with specialized IT and cybersecurity solutions. We assist our clients with cybersecurity, day-to-day help desk issues, server management, Microsoft 365, cloud...

**Technical Support Specialist** **_ Hybrid_** The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. **WE ARE NUVEI.** Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable...

About the job: Red Hat's Customer Success and Services team is looking for an experienced, enterprise-level engineer to join us as an Middleware Technical Account Manager in Colombia. Work closely with customers, gain an understanding of their IT infrastructure, internal processes, and business needs, and help identify relevant trends throughout the...

Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...

About the job: The Red Hat Global Support Services team is adding a Technical Support Engineer with a background in Linux system administration to join us remotely in Colombia. In this role, you will deliver an outstanding customer support experience by providing technical support and sustaining engineering services to enterprise subscription customers....

About the job: The Red Hat Global Support Services team is adding a Technical Support Engineer with a background in systems administration to join us remotely in Colombia. In this role, you will deliver an outstanding customer support experience by providing technical support and sustaining engineering services to enterprise subscription customers. Unlike...