Technical Account Manager

hace 3 días


Bogota, Colombia Red Hat Software A tiempo completo

About the job:
Red Hat's Customer Success and Services team is looking for an experienced, enterprise-level engineer to join us as an Middleware Technical Account Manager in Colombia.

Work closely with customers, gain an understanding of their IT infrastructure, internal processes, and business needs, and help identify relevant trends throughout the industry.

In this role, you will work with a small set of key enterprise customers to provide architectural guidance and implementation advice for the Red Hat Middleware stack to meet their business needs.

This is not a sales role. You'll be a dedicated customer engagement associate and a member of the Red Hat Engineering and Services teams.

As Middleware Technical Account Manager, you will provide a premium level of engagement that builds, maintains, and grows long-lasting customer loyalty by tailoring technical support to customer environments, facilitating collaboration with other vendors, and advocating on their behalf.

What you will do:Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platformsPerform technical reviews and share knowledge to proactively identify and prevent issuesGain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red HatCollaborate with the engineering, R&D, product management, and technical support teams
- Create documentation regarding customer issues and technical details on how to resolve them
- Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities
- Forewarn customers of technology changes or potential disruptions to their service and advice on mitigation strategies
- Provide advice and guidance to customers about their current and future Red Hat products
- Troubleshoot technical issues and manage issue escalation with Red Hat and customer teams
- Complete analysis and present periodic reviews of operational performance to customer leadership
- Manage customer use cases and maintain clear and concise case documentation
- Create customer engagement plans and keep the documentation on the customer's environment updated
- Manage and grow customer relationships by delivering attentive, relationship-based support
- Build a sense of trust with customers and serve as their advocate within Red Hat
- Partner closely with internal engineering, product management, and technical support teams to debug, test, and resolve issues
- Travel, as necessary, to visit customers and attend events

What you will bring:

- 5+ years of professional Java coding and development experience
- Hands-on experience with Java middleware technologies like Red Hat JBoss Enterprise Application Platform, Red Hat Fuse, Apache Camel, WebSphere, and WebLogic
- Outstanding written and verbal communications skills
- Knowledge of JEE platform and experience working on large-scale enterprise Java projects is a plus
- Experience with business logic and Platform-as-a-Service (PaaS) cloud solutions is a plus
- Experience in the telecommunications or service provider industries is a plus
- Bachelor's degree in a technology-related discipline, like computer science or engineering is a plus

LI-JR1


  • Technical Account Manager

    hace 3 semanas


    Bogota, Colombia Radware Bot Manager A tiempo completo

    Technical Account Manager - (2400001S) The Technical Account Manager will be responsible for the customers in North America and their activities related to the managed services. The technical account manager will represent the customer inside Radware and will act as the focal point and escalation manager. This position will work in front of customers to...


  • Bogota, Colombia Radware A tiempo completo

    Technical Account Manager, Colombia - (2400001I) **Technical Account Manager - Cloud Services, Colombia** **_ Position overview:_** **_ Responsibilities:_** - Build strong and positive relationships with customers in CALA - Manage the customer from onboarding, through the life cycle and ongoing Activities - Perform and provide detailed reviews of service...


  • Bogota, Colombia Epsilon A tiempo completo

    **Company Description** Epsilon is a global leader in outcome-based marketing. As a company at the forefront of marketing innovation, Epsilon provides a unique blend of data, technology, and services, driving measurable results and business growth for its clients. With over 9000 employees in 60 countries and rich 50-year history delivering cutting edge...

  • Technical Account Manager

    hace 2 semanas


    Bogota, Colombia Netskope A tiempo completo

    **About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...

  • Technical Account Manager

    hace 3 semanas


    Bogota, Colombia Visa A tiempo completo

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...

  • Technical Account Manager

    hace 3 semanas


    Bogota, Colombia Visa A tiempo completo

    Job DescriptionTechnical Solutions Consultant, is a vital role within our company, acting as the main technical liaison for Cybersource’s clients, whether merchants, acquirers, or payment facilitators. Cybersource is part of Visa Acceptance Solutions, and you as Technical Solutions Consultant, will be responsible for owning the technical aspects of the...

  • Technical Account Manager

    hace 2 semanas


    Bogota, Colombia Rappi A tiempo completo

    ¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...


  • Bogota, Colombia Netskope A tiempo completo

    **About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...

  • Account Manager

    hace 7 días


    Bogota, Colombia PUR A tiempo completo

    **Account Manager** **Based in Bogota, Colombia** **Full-time position, Permanent contract** **Field travels: up to 20%** **Beginning: March/April 2024** **ABOUT PUR** PUR is a global leader in supply chain sustainability. We develop socio-environmental projects within the supply chains of our Corporate Partners. Through the economic and social...


  • Bogota, Colombia Staffaro A tiempo completo

    We are seeking an experienced and knowledgeable Account Manager to service key clients and help develop new client relationships. Account Managers perform a critical role on our account service team. The Account Manager serves as the primary business contact for the client and is ultimately responsible for client success and satisfaction. An Account Manager...

  • Technical Account Manager

    hace 3 semanas


    Bogota, Colombia Twilio A tiempo completo

    **See yourself at Twilio** Join the team as our next Technical Account Manager 3 **Who we are & why we're hiring** Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for...


  • Bogota, Colombia Alarm.com A tiempo completo

    **Technical Account Manager (TAM) - Colombia** - Driving the Technical Onboarding process to ensure new partners have all the training and tools they need to succeed. We're searching for high-powered talent with a passion for technology, a consultative and entrepreneurial spirit, and a desire to drive and manage relationships internally across departments...


  • Bogota, Colombia Rappi A tiempo completo

    ¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...

  • Technical Account Manager

    hace 3 semanas


    Bogota, Colombia Amazon Web Services Colombia S.A.S. A tiempo completo

    5 years of hands-on Experience with operational parameters and troubleshooting for two (2) of the following: Infrastructure/ Systems Administration / Networking / DevOps /Compute/ Storage/ Database/ Big Data and Analytics/ Application-level services/ Serverless/ Applications Development in a distributed systems environment - Bachelor’s Degree in Computer...

  • Account Manager

    hace 2 semanas


    Bogota, Colombia ABB A tiempo completo

    **Account Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on...


  • Bogota, Colombia Twilio A tiempo completo

    **See yourself at Twilio**: Join the team as our next Technical Account Manager! **Who we are & why we're hiring**: Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and...


  • Bogota, Colombia Twilio A tiempo completo

    **See yourself at Twilio**: Join the team as our next Technical Account Manager! **Who we are & why we're hiring**: Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and...


  • Bogota, Colombia Twilio A tiempo completo

    **See yourself at Twilio**: Join the team as our next **Technical Account Manager 3** **Who we are & why we're hiring**: Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking...


  • Bogota, Colombia Twilio A tiempo completo

    **See yourself at Twilio** Join the team as our next **Technical Account Manager 4** **Who we are & why we're hiring** Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking...


  • Bogota, Colombia Twilio A tiempo completo

    **See yourself at Twilio** Join the team as our next **Technical Account Manager 3** **Who we are & why we're hiring** Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking...