Remote Technical Support and Customer Service Agent
hace 4 semanas
**We are seeking a Level 1 Technical Support and Customer Service Agent to join our customer service team. This role is instrumental in providing entry-level technical support to our customers, resolving technical issues, and ensuring a satisfactory end-user experience. The position is completely remote and will require availability to work night hours, from 10:00 PM to 6:00 AM.**:
**Responsibilities**:
- Provide level 1 technical support to customers, addressing product and service inquiries in a clear and concise manner.
- Resolve basic technical problems and assist users in resolving hardware and software-related incidents.
- Maintain accurate records of all customer interactions using our ticket management system.
- Ensure a quick and efficient response to incoming support requests, following established procedures.
- Collaborate with other departments to resolve complex problems and improve the quality of customer service.
Generate periodic support reports to identify trends, areas of improvement and process optimization opportunities.
**Requirements**:
- **Minimum C1 level of English proficiency.**
- Previous experience in customer service and/or technical support, preferably in a remote environment.
- Basic knowledge of information technologies, including operating systems (Windows, MacOS, Linux), networks and office software.
- Exceptional communication skills, both written and verbal, with the ability to explain technical concepts in a clear and understandable manner.
- Ability to work independently and manage multiple tasks simultaneously in a fast-paced environment.
- Availability to work night hours (10:00 PM to 6:00 AM) and adapt to different time zones as necessary.
- Proactive, customer-oriented attitude and ability to work under pressure.
**Benefits**:
- Opportunity to work in a completely remote environment, providing flexibility and comfort.
- Ongoing training and professional development opportunities.
- Competitive compensation.
- Collaborative and dynamic work environment.
-
Remote Support Agent
hace 2 semanas
Colombia Motion Inc A tiempo completoJob DescriptionWe are seeking an experienced Customer Support Representative to join our team. Your primary responsibilities will include efficiently addressing customer inquiries, leveraging knowledge bases, identifying technical issues, and contributing to the development of customer-centric updates and patches.Required Skills and QualificationsStrong...
-
Customer Support Agent
hace 4 semanas
Colombia, Huila High 5 Games A tiempo completo**About High 5**: Join the leader of the fastest-growing segment of online entertainment - Casino Gaming. Developing for the land-based, online, mobile, and social markets, High 5 has created hundreds of games that are played in 150 countries on six continents. High 5 is actively building out the most entertaining social casino gaming experience on both web...
-
Customer Support Service
hace 2 semanas
Colombia The Support Heroes A tiempo completoThe Support Heroes: We offer outsourcing customer support services for Shopify Apps developers, and we are currently looking for Support Heroes to join our team. We are offering a week schedule when you work for 4 days of the week and rest the remaining 3 days. Location: Working from home. - Major Responsibilities: - Create Articles or documentation for...
-
Technical Support
hace 2 semanas
Colombia, Huila FENARC A tiempo completoPUSHTech is looking for a bilingual remote Customer Success Manager located in AMER Time Zone. This role will focus on clients in the Americas, while also working with the European based team. This role will report to the Head of Customer Success. **Jobs Summary**: **Responsibilities of the role**: - Analyze customer data to improve customer experience. -...
-
Customer Service Representative
hace 6 días
Colombia Peak Support A tiempo completoAbout Peak Support: We are a leading outsourcing firm that serves some of the world's most innovative companies. Our mission is to provide exceptional customer service and back-office solutions while fostering a positive work environment for our team members.We manage customer service and back-office teams for high-growth companies, with a focus on...
-
Customer Service and Administrative Support
hace 5 días
Colombia Assisto A tiempo completo**Position**: Customer Service and Administrative Support (Remote) We are looking to hire a highly motivated virtual assistant to be part of a growing car washing company located in the United States. The position is considered part-time and ideal for those looking to get extra hours. **Responsibilities**: - Handle daily inbound phone calls from...
-
Customer Service Technical Associate
hace 2 semanas
Colombia Quid Solutions A tiempo completoCustomer Service Technical AssociateWe are seeking a Customer Service Technical Associate to join our team at Quid Solutions. In this role, you will be responsible for providing technical support to our clients, resolving technical issues, and guiding users through product features.Key Responsibilities:Respond to technical inquiries via phone and provide...
-
Team Leader Customer Service
hace 4 días
Ubicación Colombia , Bogotá Peak Support A tiempo completo**Requisitos**: Are proficient in both verbal and written English, demonstrating strong communication abilities. Possess a robust background in performance management, showcasing the ability to drive results effectively. Are adaptable and flexible, willing to accommodate shifting schedules, work hours, and holiday shifts. Demonstrate exceptional coaching...
-
Remote Customer Service Agent
hace 2 días
Colombia, Huila 24Seven Rent A Car A tiempo completo**Responsibilities**: - Respond to customer inquiries in a timely and professional manner. - Provide accurate information about products and services. - Resolve customer complaints and escalate issues to the appropriate department when necessary. - Maintain customer records and update customer information as needed. - Provide excellent customer service by...
-
Customer Support Expert
hace 1 semana
Colombia Motion Inc A tiempo completoWe are Motion Inc, a dynamic company dedicated to revolutionizing customer support standards. Our team is committed to delivering unparalleled service and creating a culture that values growth, learning, and advancement.Key Responsibilities:Resolve Customer Inquiries: Efficiently address customer inquiries within our Customer Support channels, ensuring...
-
Customer Service Technical Lead
hace 6 días
Colombia Sinch A tiempo completoAbout UsSinch is a leading provider of Communication Platforms as a Service (CPaaS), empowering businesses to connect with customers globally through mobile messaging, email, voice, and video. Our mission is to enable seamless communication across borders, cultures, and time zones.As a Support Engineer at Sinch, you will be part of our global support team,...
-
Technical Support Specialist
hace 6 días
Colombia Motion Inc A tiempo completoJob Overview:Motion Inc seeks an experienced and dedicated individual to join its customer support team as a Customer Support Representative. This role requires strong technical skills, excellent communication abilities, and a passion for delivering outstanding customer experiences.Responsibilities:Efficiently address customer inquiries through various...
-
Senior Customer Technical Support Engineer
hace 1 semana
Colombia, Huila Masabi A tiempo completo**Introducing Masabi** // At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel. Our...
-
Customer Service Representative
hace 4 semanas
Colombia Service Technologies Inc A tiempo completoService Technologies S.A. is a leader in the Service Industry and still growing and we are looking for someone like you to be Service Technologies next great addition as a **Customer Service Representative (Bilingual)**. - Answering incoming calls from potential & current customers - Respond to inquiries about products and services - Data entry to enter...
-
Customer Service Representative
hace 1 día
Colombia Service Technologies Inc A tiempo completoService Technologies S.A. is a leader in the Service Industry and still growing and we are looking for someone like you to be Service Technologies next great addition as a **Customer Service Representative (Bilingual)**. - Answering incoming calls from potential & current customers - Respond to inquiries about products and services - Data entry to enter...
-
Technical Email Agent
hace 6 días
Colombia Empowerment Technologies Inc. A tiempo completoAbout UsWe are Empowerment Technologies Inc., a company that has been empowering everyone for over 20 years through innovative products and exceptional customer support.We believe in delivering high-quality products that bring peace of mind to people worldwide, and our company values reflect this commitment.Our values include Excellence, where we strive for...
-
Customer Service Agent
hace 2 semanas
Colombia VELUM DESIGN A tiempo completoThe Customer Service Agent position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. **Responsibilities** - Manage large amounts of inbound and outbound calls in a...
-
Customer Service Engineer
hace 6 días
Colombia Quaelys A tiempo completoCareer Opportunities at Quaelys - Software Support AnalystJob Description:Quaelys is seeking a skilled Software Support Analyst to join our team. As a Software Support Analyst, you will be responsible for providing top-notch customer service and support to our clients.In this role, you will work closely with our software development team to identify and...
-
Technical Support Specialist
hace 1 semana
Colombia NeoWork A tiempo completoWe are seeking a highly skilled Technical Support Specialist to join our team at NeoWork. As a Technical Support Representative L2, you will provide advanced technical assistance to customers, resolving complex issues and ensuring exceptional customer service.Key Responsibilities:Provide clear and timely communication to customers across multiple support...
-
Technical Service Associate
hace 6 días
Colombia Movate Technologies Services Limited A tiempo completoCustomer Service Role at Movate Technologies Services LimitedWe are looking for a talented individual to fill the position of Technical Service Associate. As a Technical Service Associate, you will play a crucial role in delivering exceptional customer service and support to our clients.About the Position:The successful candidate will have excellent...