Demands Writer Assistant

hace 4 semanas

Medellín Antioquia, Colombia Satellite Teams A tiempo completo

**Satellite Teams is in search of a Demands Assistant who will be working for an LA-based distinguished law firm protecting consumers over a decade and will be responsible for assisting Demand Writers with client needs as well as communicating with adjusters and insurance companies when necessary in order to finalize clients’ settlements. It's a culture where you have the freedom to experiment and push your talents as far as they can go.**

**RESPONSIBILITIES**
- Handle all Spanish speaking calls, including but not limited to assisting clients with their needs/inquiries and following up accordingly
- Call clients to let them know their demand has been sent to the insurance company
- Send a letter out to clients to confirm that their demand has been sent on their behalf
- Obtain client questionnaires assessing pain levels and save them to client files
- Extend settlements and coordinate releases with clients
- Follow up to make sure that we receive signed releases/CMS forms/PLED waivers if necessary
- Assist clients in signing releases/PLED waivers/1.5.1 (refer out) forms both via mail and electronically
- Open subrogation for clients and following up to obtain final liens
- Receive and send correspondence via mail
- Call insurance adjusters to make sure demands are received
- Answer adjusters when Demand Writers cannot take their calls and take messages for Demand Writers
- Send correspondence, including signed release/W9 forms via mail to adjusters
- Receive and send correspondence via mail
- Perform all other miscellaneous duties assigned by the Demand Writers they assist

**QUALIFICATIONS**
- **Fluent in English and Spanish**:

- Must pay close attention to detail, for instance reading all documents carefully to make sure they do not include confidential information before sending to insurance/client
- Strong communication skills
- Proactive
- Independent
- Able to problem solve
- Team player
- Cordial to peers and anyone outside the office

Tipo de puesto: Tiempo completo

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