Client Support Engineer
hace 6 meses
Client Support Engineer
Bogota, Colombia
*ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED*
The Opportunity:
Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.
We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.
This role focuses on our Blackboard Learn platform, which provides students with a simple and intuitive learning experience that they can access anytime and anywhere. It’s a solution that’s continuously evolving to meet users’ needs and we’re looking for someone who can play an integral role in the success of the Client Support team within this specific product line.
Additionally, you will draft, review, and issue product bugs/fixes into the Knowledge Base Open Case using a client ticket tracking system. In this role you will also represent the Client Support department in various product meetings and reviews with both internal product management teams and external clients. You will manage the technical contributions of other engineers assigned to the project and provide cross-training to other Client Support Engineers.
Required skills/qualifications:
- Familiarity with programming in an object-oriented language, preferably Java
- Light experience with multiple computer operating systems like UNIX/Linux and Windows
- Ability to configure and maintain a load balanced environment
- Familiarity with data structures and analysis and design of algorithms
- Excellent analytical and problem-solving skills
- Solid oral and written communication skills and ability to work well in a team environment
- Fluency in written and spoken English at CEF B2 level or above
Preferred skills/qualifications:
- Knowledge of data networking including routers, configuration, and operation
- UNIX and Windows NT administration skills
- Basic knowledge of web technologies like HTML, CSS, JavaScript, and HTTP
- Knowledge of Struts, Tomcat, and Weblogic
The Office:
We have an office located in Bogota, Colombia as a hub for the LAC market.
- Located in Capital Towers center in the financial district
- Excellent and secure area to eat lunch, have a walk, or dine after office hours
- Benefits in prepaid medicine, dental plan, and wellness allowance
- Easy access to public transportation close to two important avenues, Carrera 7 and Calle 100
- Free parking for employees and paid parking for visitors
- Multiple private spaces for virtual and face-to-face meetings
- Regular events like bring your dog to work day and ping-pong, foosball, and Mario Kart tournaments
- Sodexo card provided for employees
- Daily budget to spend on beverage vending machines
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
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