Manager, Customer Success

hace 2 semanas


Desde casa, Colombia Deel A tiempo completo

Who we are is what we do.


Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.


The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.


Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality.

Our market-leading technology, expertise, and global team are crucial to the platform's success.

We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.


Why should you be part of our success story?
We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed.

We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There's never been a more exciting time to join Deel — the international payroll and compliance market leader.

What you will enjoy working on:

  • Managing a growing team of Customer Success Managers in your region; recruiting, hiring, and training new team members
  • Serving as a coach and a leader, helping to develop the skills of your CSMs as they help customers achieve their desired outcomes
  • Build and Scale, Own, Optimize & Impact the revenue stream by driving change and maximize the effectiveness of the Customer Success team to deliver greater value and grow our customers.
  • Organize and analyze customer and product data to identify and implement improvements to increase revenue growth, including partnering with Operations in designing and implementing processes, workflows, and automations.
  • Proactively surface opportunities to improve the team's operational efficiency and the customer experience

You will be successful if:

  • You have proven experience leading a CSM team within a rapidlygrowing B2B SaaS company in a Team Lead or Manager role
  • You are experienced in automations. For this role we're particularly looking for a data and automation oriented leader, as you will be asked to create and run automation to increase CS efficiency
  • You are driven, think on your feet, and thrive in a fastpaced, challenging environment
  • You have a track record of managing your team to meet or exceed customer renewal and retention goals in a high growth setting
  • You are data oriented

Bonus Points

  • Strong Preference for Gainsight experience
  • You have experience working with clients and team members from multiple countries and across multiple time zones
  • You have experience working on a remote team
  • You have experience working at a high growth startup or scale up
  • You have Fintech or HRtech experience
  • You are multilingual

Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you'll enjoy

  • Provided computer equipment tailored to your role
  • Stock grant opportunities dependent on your role, employment status and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including WeWork access where available


  • Desde casa, Colombia SuperStaff A tiempo completo

    A Customer Success Manager’s responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself. Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction...

  • Customer Success Manager

    hace 2 semanas


    Desde casa, Colombia SuperStaff A tiempo completo

    A Customer Success Manager's responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself.Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while...

  • Customer Success Manager

    hace 1 semana


    Desde casa, Colombia NEXT IDEA TECH A tiempo completo

    We are seeking a Customer Success Manager who will be pivotal in leading product implementation and providing continuous support throughout the client lifecycle. This role involves advising finance professionals across various levels, customizing and optimizing their financial planning and analysis processes, and ensuring they are fully trained on the latest...

  • Customer Success Manager

    hace 2 semanas


    Desde casa, Colombia Optimove A tiempo completo

    Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Papa John's, Staples, and Entain, who love our thought-provoking combination of art and science. We recently secured a $75M growth investment, and with a strong product, a proven...

  • Customer Success Manager

    hace 2 semanas


    Desde casa, Colombia 1840 & Company A tiempo completo

    CUSTOMER SUCCESS MANAGER - REMOTE**Requirements:Own laptop/desktop Core i5 or higherRAM - 8GB or higherMUST be fluent in English (written and verbal)3 years minimum experience in sales and/or customer service.Working web camera and Headphones.Start Date: ImmediateAbout us1840 & Company is a globally managed marketplace for vetted professional resources and...

  • Customer Success Manager

    hace 4 semanas


    Desde casa, Colombia Curv Group LLC A tiempo completo

    **Customer Success Representative** Ready to dive into a world of innovation and make waves in customer success? We design, manufacture, and distribute groundbreaking products globally, and as we continue to grow, we're on the lookout for motivated individuals to join our vibrant team! **About Us**: With headquarters in Miami and Chicago, USA, we're not...

  • Manager, Customer Success

    hace 2 semanas


    Desde casa, Colombia Deel A tiempo completo

    **Who we are is what we do.** Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and...


  • Desde casa, Colombia Hire Latam LLC A tiempo completo

    **ONLY APPLICATIONS SUBMITTED THROUGH THE FOLLOWING LINK WILL BE CONSIDERED**: HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive...

  • Customer Success Manager

    hace 3 semanas


    Desde casa, Colombia Graphite A tiempo completo

    Graphite is a technology-enabled growth agency that helps fast-growing companies like Masterclass, Notion, and BetterUp unlock sustainable revenue through content and SEO. We’re obsessed with impact— it’s foundational to who we are, why we’re successful, and how we approach delivering outcomes for clients and ultimately, everyone on the internet. We...

  • Customer Success Manager

    hace 2 semanas


    Desde casa, Colombia Tier Eleven A tiempo completo

    Note: Below are some important considerations before reading on (we want to make the best use of your time) Internal at Tier 1 we refer to the Customer Success Manager as a CSO (Client Success Owner):We are looking for a CSO with a strong background/experience in Digital Marketing (preferably at a marketing agency)- (nice to have): We are looking for a CSO...


  • Desde casa, Colombia Hyland Software A tiempo completo

    **Overview**: - The Customer Success Manager 2 helps new and existing customers derive the most value from the company's products and services. This role will be responsible to own the customer journey post-implementation which will include maintaining strong customer and partner relationships ensuring product adoption and stability reduce risk and work to...


  • Desde casa, Colombia Hyland Software A tiempo completo

    **Overview**: - The Customer Success Manager 2 helps new and existing customers derive the most value from the company's products and services. This role will be responsible to own the customer journey post-implementation which will include maintaining strong customer and partner relationships ensuring product adoption and stability reduce risk and work to...


  • Desde casa, Colombia Hyland Software A tiempo completo

    Overview: The Customer Success Manager 2 helps new and existing customers derive the most value from the company's products and services. This role will be responsible to own the customer journey postimplementation which will include maintaining strong customer and partner relationships ensuring product adoption and stability reduce risk and work to create...


  • Desde casa, Colombia Deel A tiempo completo

    Who we are and what we doDeel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.Companies should be able to hire the best...

  • Customer Success Manager

    hace 4 semanas


    Desde casa, Colombia Staff4Me A tiempo completo

    **Responsibilities**: - Supervise the performance of the engineering team, offering constructive feedback to ensure adherence to established processes and procedures. - Manage ticket assignment processes, ensuring equitable distribution of workload among agents. - Monitor real-time dashboard data, escalating priority tickets and VIP escalations as necessary...


  • Desde casa, Colombia Wolfram A tiempo completo

    **Job title**: Customer Success Specialist **Responsibilities** - Owning the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention and satisfaction - Establishing relationships as a trusted and strategic advisor to help ensure the continued value of Wolfram's key products and services - Developing and...

  • Client Success Specialist

    hace 2 semanas


    Desde casa, Colombia Right Customer A tiempo completo

    **_Only CV’s in English will be considered._** **Position**: Client Success Specialist **Working Hours**: M-F 9AM-6PM EST **Salary**: $900-$1500 USD/Monthly **Type of Contract**: Independent Contractor **Role Overview** **Responsibilities**: - Conduct weekly Zoom calls and maintain daily communication via Slack with clients. - Track and report key...


  • Desde casa, Colombia Hourly, Inc. A tiempo completo

    **Responsibilities**: - Gathering migration data - Managing customer accounts and ensuring timely onboarding through our customer success program - Maintaining accurate records of customer interactions and providing data-driven insights to drive business decisions - Performing initial troubleshooting and triage of customer issues and escalating when...


  • Desde casa, Colombia Deel A tiempo completo

    **Who we are is what we do.** Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and...

  • Client Success Manager

    hace 4 semanas


    Desde casa, Colombia NOI Capital A tiempo completo

    Job Overview: We are seeking experienced Client Success Managers to join our team to guide our clients through the onboarding and funding process of our business funding/capital raising programs for small businesses and entrepreneurs. Client Success Managers will be responsible for ensuring our clients receive an exceptional level of service and support...