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Operational Support Associate

hace 4 meses

Otra Antioquia, Colombia Solvo Global A tiempo completo

Aptos">We are seeking highly enthusiastic individuals to
join our team as isolved Customer Support Associates. Even if you have limited experience, we
welcome candidates who possess strong English-speaking skills and a passion for
delivering outstanding customer support.

Responsabilities:

Aptos">Respond to a large
volume of support calls and emails from our clients in a timely and
professional manner, ensuring accuracy and attention to detail. Aptos">Maintain a high
rate of isolved client retention by delivering superior customer service and
addressing client inquiries effectively. Aptos">Conduct research and resolve client
inquiries, providing prompt and accurate solutions. Aptos">Appropriately escalate
complex issues for clients and participants, following our standard operating
procedures. Aptos">Participate in customer service training programs to enhance your
knowledge and skills, enabling you to deliver exceptional support. Aptos">

Requirements:

Aptos">Highest level of proficiency in written and oral English,
enabling you to effectively communicate with clients and colleagues. Aptos">Strong customer
service orientation and problem-solving skills, allowing you to deliver
solutions that exceed client expectations. Aptos">Excellent interpersonal skills,
fostering positive and professional interactions with clients and team members.