Empleos actuales relacionados con GBS Help Desk Support Rep - Medellín, Antioquia - UPS

  • Help Desk Technician

    hace 3 días

    Medellín, Antioquia, Colombia Smart Wires Inc A tiempo completo

    Job Description:We are seeking a Help Desk Technician to join our team at [Company]. As a Help Desk Technician, you will be responsible for providing technical support to our customers and resolving their technical issues.Key Responsibilities:Receive and respond to customer inquiries via phone, email, or chat.Provide technical support and troubleshooting...

  • Transformation Business Development Specialist

    hace 7 días

    Medellín, Antioquia, Colombia Gbs Group A tiempo completo

    About Gbs Group:At Gbs Group, we empower entrepreneurs and executives to create opportunities by building better businesses. Our mission is to provide integrated business solutions to small and medium businesses, fostering growth and success.Job Overview:We are seeking a Transformation Business Development Specialist to join our team. In this role, you will...

  • Business Development Representative

    hace 2 semanas

    Medellín, Antioquia, Colombia Gbs Group A tiempo completo

    About the RoleWe are seeking a highly motivated and results-driven Sales Representative to join our team at GBS Group. As a Sales Representative, you will play a key role in transforming client interactions into successful business relationships. Your primary responsibility will be to understand the needs of our clients and deliver tailored solutions that...

  • Service Desk Support Specialist

    hace 1 mes

    Medellín, Antioquia, Colombia Hatch A tiempo completo

    Job Title: Services Desk SupportJob Summary:Hatch is seeking an experienced Services Desk Support to join our team in Medellín. As a key member of our Shared Services group, you will provide technical support to end-users in local offices and remote offices daily, including PCs, telephones, mobile phones, network equipment, and other IT...

  • Sales Representative

    hace 2 semanas

    Medellín, Antioquia, Colombia GBS Group A tiempo completo

    About the RoleWe are seeking a highly motivated and results-driven Sales Representative to join our team at GBS Group. As a Sales Representative, you will play a key role in transforming client interactions into successful business relationships.Your primary responsibility will be to manage both inbound and outbound sales for our services, with a focus on...

  • Service Desk Technician

    hace 2 semanas

    Medellín, Antioquia, Colombia TNT Services A tiempo completo

    Job Title: Service Desk TechnicianJob Type: ContractThe Service Desk Technician will be the primary point of contact for providing technical support to end-users who require assistance with their computer hardware or software. This includes resolving technical faults, answering tickets, and fulfilling service requests to ensure users can return to work...

  • Help Desk Specialist with IT Infrastructure Expertise

    hace 7 días

    Medellín, Antioquia, Colombia Tnt Services A tiempo completo

    Job Description:The Service Desk Technician role at Tnt Services requires a highly skilled and experienced professional to provide technical support to end-users. As the initial point of contact, you will be responsible for troubleshooting technical issues, answering tickets, and fulfilling service requests. This encompasses a wide range of tasks, from...

  • Service Desk Support Specialist

    hace 24 horas

    Medellín, Antioquia, Colombia Hatch A tiempo completo

    Job Summary Hatch is seeking an experienced Service Desk Support to join our team in Medellín. As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business in achieving their goals through a range of strong technical capabilities. Key...

  • Technical Support Specialist

    hace 2 semanas

    Medellín, Antioquia, Colombia TNT Services A tiempo completo

    Technical Support SpecialistContractor - Fully remote positionThe Technical Support Specialist will be the initial point of contact for providing technical assistance to end-users who require help with their computer hardware or software. This may involve resolving technical issues, answering tickets, or fulfilling service requests. The Technical Support...

  • Front Desk Coordinator

    hace 2 semanas

    Medellín, Antioquia, Colombia beBee Professionals A tiempo completo

    We are seeking a highly organized and detail-oriented Front Desk Coordinator to provide exceptional customer service and support to our team at beBee Professionals in Medellín.The ideal candidate will have proven experience as a receptionist or similar role, with excellent organizational and multitasking skills, knowledge of office management systems and...

  • Cyber Security Infrastructure Manager

    hace 2 días

    Medellín, Antioquia, Colombia Extenteam Inc. A tiempo completo

    Job Overview:Key Responsibilities: As a Cyber Security Infrastructure Manager at Extenteam, you will be responsible for overseeing IT infrastructure and cybersecurity for our global team as well as supporting external clients we serve. You will work with the leadership to assess security solutions for remote team members, set up VPN - firewall -...

  • Technical Support Specialist

    hace 2 meses

    Medellín, Antioquia, Colombia Hatch A tiempo completo

    Job SummaryHatch is seeking an experienced Services Desk Support to join our team in Medellín. As a key member of our Shared Services group, you will provide technical support to end-users in local offices and remote offices daily, including PCs, telephones, mobile phones, network equipment, and other IT services.ResponsibilitiesProvide technical support to...

  • Cyber Security IT Manager

    hace 4 días

    Medellín, Antioquia, Colombia Extenteam Inc. A tiempo completo

    Cyber Security IT Manager Job DescriptionWe are seeking a highly skilled Cyber Security IT Manager to oversee the IT infrastructure and cybersecurity for our global team and external clients.The ideal candidate will have a strong background in IT security, infrastructure management, and team leadership.The Cyber Security IT Manager will be responsible...

  • Risk Desk Associate

    hace 6 días

    Medellín, Antioquia, Colombia ArrowFin Colombia SAS A tiempo completo

    ArrowFin Colombia SAS is seeking a dedicated and detail-oriented Overnight Trading Risk Desk Associate to manage customer trading activities during overnight hours. This role is crucial to ensuring the smooth operation of trading operations. As a key team member, you will be responsible for trade management, emergency trade execution, and maintaining a...

  • Cyber Security Manager

    hace 2 semanas

    Medellín, Antioquia, Colombia Extenteam Inc. A tiempo completo

    Job Overview:As a Cyber Security Manager at Extenteam, you will be responsible for overseeing the IT infrastructure and cybersecurity for our global team, as well as supporting external clients. You will work closely with leadership to assess security solutions for remote team members, set up VPN, firewall, and anti-phishing solutions, and establish...

  • Technical Support Specialist

    hace 2 meses

    Medellín, Antioquia, Colombia Hatch A tiempo completo

    About HatchHatch is a leading company that is passionately committed to the pursuit of a better world through positive change. With over 65 years of business and technical expertise in various industries, our team of experts works tirelessly to better the industries in which we operate. We strive to provide practical solutions that are safe, innovative, and...

  • Product Support Specialist

    hace 2 semanas

    Medellín, Antioquia, Colombia Podium81 A tiempo completo

    Customer Support SpecialistPodium is seeking a highly skilled Customer Support Specialist to join our team in Medellín, Colombia. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, helping them to maximize their value from our platform.Your primary focus will be on delivering a...

  • IT Support Specialist

    hace 2 semanas

    Medellín, Antioquia, Colombia Hatch A tiempo completo

    Job Summary:Hatch is seeking an experienced IT Support Specialist to join our team in Medellín. As a key member of our Shared Services group, you will provide technical support to end-users in local offices and remote offices, ensuring seamless delivery of services through strong technical capabilities.Responsibilities:Provide technical support to...

  • IT Service Center Manager

    hace 2 meses

    Medellín, Antioquia, Colombia Tech And Solve A tiempo completo

    {"h1": "IT Service Center Manager", "h2": "About the Role", "p": "We are seeking an experienced IT Service Center Manager to oversee daily technical support operations and address issues related to hardware, software, networks, and security. This role includes desktop management support, virtual workstations, and ensuring the smooth functioning of IT...

  • Technical Support Specialist

    hace 2 meses

    Medellín, Antioquia, Colombia Hatch A tiempo completo

    Requisition ID: 92879 Job Category: Information Technology Location: Medellin, Antioquia, Colombia At Hatch, we are deeply committed to creating a positive impact in the world through innovative solutions. With over 65 years of experience in various sectors, our team works diligently to enhance the industries we serve. We pride ourselves on...

GBS Help Desk Support Rep

hace 4 meses

Medellín, Antioquia, Colombia UPS A tiempo completo
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary

This position handles incoming communications from Account Executives (AE) and other UPS representatives regarding technical and procedural issues for UPS supported applications. He/She records interactions in a Customer Resource Management (CRM) system for tracking and monitoring case status and resolution. This position identifies and defines problems, collects data, establishes facts, and draws valid conclusions. He/She understands and interpret technical concepts and applies logic and deductive reasoning.

Responsibilities:

  • Responds to customer requests received by applying understanding and knowledge of supported systems and products.
  • Troubleshoots and resolves customer problems via phone or remote capabilities.
  • Responsible for meeting established individual and team performance targets including: service level, resolution, productivity, and quality standards.
  • Maintains up-to-date knowledge of products, services, and resource materials to provide adequate support and accurate information to customers.
  • Adheres to established attendance and punctuality guidelines.
  • Probes, isolates, and troubleshoots supported application problems.

Qualifications:

  • Typing skills (minimum of 35 wpm) - Preferred
  • Computer hardware and software knowledge including the installation, removal, and troubleshooting of software, printers, scanners, scales, peripheral components, network configurations, and databases - Preferred
  • Excellent written and verbal communication skills - Preferred
  • Minimum of 3 months helpdesk/call center experience
  • English intermediate

Grade 8

Ability to work flexible shift hours, up to 5 days per week

Open: Tuesday, 23 July 2024.

Deadline to apply: Friday, 26 July 2024.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.