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Technical Support Engineer
hace 4 meses
- Resolve incidents raised by clients, including both integration and production issues.
- Diagnose and troubleshoot technical issues related to the proper functioning of Softquo products.
- Utilise the internal tools to escalate issues to the next level.
- Monitor potential issues using internal tools.
- Provide accurate and prompt feedback to customers in relation to their raised incidents.
- Ensure that established SLAs are being met.
- Escalate issues to other teams.
- Collaborate on the documentation of all technical knowledge.
Your superpowers:
- Professional experience in a similar position.
- High English level.
- Knowledge in JavaScript and SQL.
- Knowledge in ticketing tools.
Bonus pack We offer:
- To ally yourself with the world\'s leading Virtual Sports company.
- Fully remote position.
- 4day work week.
- Salary: pesos brutos mensuales
- Incompany training programmes (English classes and tech training).
- Great working environment.
- Private health insurance.
- Space for career development.
- Joining a global industry and a fun, dynamic and truly international team.
- Requerimientos
- Educación mínima: Educación Básica Primaria
Idiomas:
Inglés
Palabras clave:
apoyo, support, soporte, ingeniero, engineers, ingeniera, ing, engineer, casa, remoto, remote, teletrabajo, home
