Technical Support Specialist

hace 1 semana


Medellín, Antioquia, Colombia SupportYourApp A tiempo completo
Unlock Your Potential as a Technical Support Consultant

Are you passionate about delivering exceptional customer experiences? Do you thrive in a multicultural and multilingual environment? We're seeking a skilled Technical Support Consultant to join our team at SupportYourApp, a leading Support-as-a-Service company.

Key Responsibilities:
  • Provide top-notch customer support and troubleshooting for online course teams and instructors
  • Apply the latest customer happiness practices to drive satisfaction and loyalty
  • Collaborate with product and engineering teams for bug resolution and product expertise
  • Offer omni-channel support via calls and emails, ensuring seamless customer experiences
  • Maintain a working knowledge of our clients' products and services
Requirements:
  • Excellent English and Spanish language skills
  • General knowledge of coding and web development practices
  • At least 3 years of experience in customer support and technical troubleshooting for SaaS customers
  • Experience in technical support and database queries
  • Proficiency in Zendesk, Jira, and GitHub
  • Excellent business writing and communication skills
  • A personal laptop or computer with a stable internet connection
Benefits and Perks:
  • A fixed schedule with a work-life balance
  • The opportunity to work fully remotely
  • An inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development
About Us:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies worldwide. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills. Visit our website for more information.



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