Technical Customer Support Lead
hace 5 horas
Key Responsibilities:
The Technical Customer Support Lead will oversee an assigned Customer Support Engineer team, respond to complex escalated technical customer issues, and collaborate with leadership on department initiatives.
About Tipalti:
Tipalti is a leading fintech company that enables high-velocity organizations to transform financial operations. With a Series F funding of $270 million, valuing the company at over $8.3 billion, Tipalti is revolutionizing the way businesses pay their partners and suppliers.
What You'll Do:
- Provide supervision, coaching, and training/professional development to the assigned team.
- Collaborate with teams across Customer Success, Product, and Engineering on customer trends and product feedback.
- Owning team KPIs and being accountable for team results, progress on goals.
- Respond to complex escalated issues, categorized as Sev2/Red.
- Oversee and collaborate on Support team projects and initiatives.
- Maintain up-to-date knowledge on product updates and the product roadmap.
- Oversee the development and maintenance of department documentation and training materials.
- Collaborate with leadership on department initiatives.
About You:
We seek a highly experienced individual with a proven track record of providing hands-on technical support. You should have experience providing training, mentorship, and coaching to others, preferably in a SaaS and/or fintech environment.
Requirements:
- Bachelor's degree in a business-related field or equivalent experience.
- Proven deep experience of providing hands-on technical support.
- Experience providing training, mentorship, and coaching to others.
- Experience in a SaaS and/or fintech environment preferred.
- Experience in a project management role is helpful.
- Excellent written and verbal communication skills in English.
- Ability to work in a fast-paced environment, managing multiple priorities with detail and accuracy.
- Excellent problem-identification and problem-solving skills.
- Extensive experience working with ticketing systems (e.g., Zendesk) and/or CRM systems (e.g., Salesforce).
- Extensive experience with payment systems.
- Experience with reading and understanding HTML code and performing advanced debugging.
Why Tipalti:
Tipalti is the only company handling both global partner payments and accounts payable workflows for high-velocity companies across the entire financial operations cycle. We enable companies to scale quickly by making payables strategic with operational, compliance, and financial controls.
Our Values:
We are committed to our customers and strive to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 98% customer retention rate, built on trust, reliability, and innovation.
-
Customer Support Team Lead
hace 2 días
Medellín, Antioquia, Colombia Tipalti A tiempo completoCustomer Support Team Lead RoleThe Technical Customer Support Team Lead is responsible for supervising an assigned Customer Support Engineer team, responding to complex escalated technical customer issues, and collaborating with leadership on department initiatives.About the Team Lead PositionThe ideal candidate will have a proven track record of providing...
-
Customer Support Team Lead
hace 3 semanas
Medellín, Antioquia, Colombia SD Solutions A tiempo completoCustomer Support Team LeadSD Solutions is seeking a seasoned Customer Support Team Lead to join our global team. As a key member of our Customer Support organization, you will be responsible for leading a team of Customer Support Engineers, responding to complex escalated technical customer issues, and collaborating with leadership on department...
-
Customer Support Team Lead
hace 1 semana
Medellín, Antioquia, Colombia Tipalti A tiempo completoCustomer Support Team LeadThe Technical Customer Support Team Lead is responsible for supervising a team of Customer Support Engineers, responding to complex escalated technical customer issues, and collaborating with leadership on department initiatives.About the RoleProvide supervision, coaching, and training to the assigned team.Collaborate with teams...
-
Customer Support Team Lead
hace 1 semana
Medellín, Antioquia, Colombia Tipalti A tiempo completoJob Title: Customer Support Team LeadAbout the Role:The Customer Support Team Lead will oversee a team of customer support engineers, respond to complex escalated technical customer issues, and collaborate with leadership on department initiatives.Key Responsibilities:Provide supervision, coaching, and training to the assigned team.Collaborate with teams...
-
Customer Support Team Lead
hace 7 días
Medellín, Antioquia, Colombia SD Solutions A tiempo completoSD Solutions is seeking a seasoned Customer Support Team Lead to join their fintech unicorn rocketship.The Technical Customer Support Team Lead supervises an assigned Customer Support Engineer team, responds to complex escalated technical customer issues, and collaborates with leadership on department initiatives.Key Responsibilities:Provide supervision,...
-
Customer Support Team Lead
hace 2 días
Medellín, Antioquia, Colombia SD Solutions A tiempo completoSD Solutions is seeking a seasoned Customer Support Team Lead to join our team in a fintech unicorn environment.The Technical Customer Support Team Lead will supervise an assigned Customer Support Engineer team, respond to complex escalated technical customer issues, and collaborate with leadership on department initiatives.Key Responsibilities:Provide...
-
Customer Support Team Lead
hace 1 semana
Medellín, Antioquia, Colombia SD Solutions A tiempo completoJob Title: Customer Support Team LeadSD Solutions is seeking a highly skilled Customer Support Team Lead to join our team. As a key member of our Customer Support team, you will be responsible for supervising a team of Customer Support Engineers, responding to complex escalated technical customer issues, and collaborating with leadership on department...
-
Customer Support Team Lead
hace 2 semanas
Medellín, Antioquia, Colombia SD Solutions A tiempo completoAbout SD SolutionsWe are a global payables automation platform that provides a cloud solution to scale and automate global payables operations. Our startup has already raised $565M funding.Job Title: Customer Support Team LeadWe are looking for a talented Customer Support Team Lead to join our team. As a Customer Support Team Lead, you will be responsible...
-
Technical Support Specialist
hace 1 semana
Medellín, Antioquia, Colombia LinkGraph A tiempo completoAbout LinkGraphWe're a rapidly growing organization with clients from Fortune 500 companies to leading Silicon Valley tech startups. Our mission is to engineer products and services that help websites improve their performance on Google.Job SummaryWe're looking for a Technical Support Representative to join our team. As a key member of our support team,...
-
Technical Support Specialist
hace 4 semanas
Medellín, Antioquia, Colombia LinkGraph A tiempo completoAbout the RoleWe're seeking a highly skilled Technical Support Representative to join our team at LinkGraph, an SEO software company focused on delivering innovative products and services that help websites improve their performance on Google.This is a remote opportunity, open to candidates from any country in Latin America. As a Technical Support...
-
Technical Support Specialist
hace 1 semana
Medellín, Antioquia, Colombia SupportYourApp A tiempo completoUnlock Your Potential as a Technical Support ConsultantAre you passionate about delivering exceptional customer experiences? Do you thrive in a multicultural and multilingual environment? We're seeking a skilled Technical Support Consultant to join our team at SupportYourApp, a leading Support-as-a-Service company.Key Responsibilities:Provide top-notch...
-
Customer Support Specialist
hace 1 semana
Medellín, Antioquia, Colombia Tipalti A tiempo completoCustomer Support EngineerWe are seeking a skilled Customer Support Engineer to join our team at Tipalti, a leading fintech company.The ideal candidate will have a proven track record of providing exceptional technical support to customers, with a strong focus on resolving complex issues and improving customer satisfaction.About the RoleProvide world-class...
-
Customer Support Specialist
hace 1 semana
Medellín, Antioquia, Colombia SupportYourApp Inc. A tiempo completoCustomer Support SpecialistAre you passionate about delivering exceptional customer experiences? We're seeking a skilled Customer Support Specialist to join our team at SupportYourApp Inc.As a Customer Support Specialist, you will be responsible for providing top-notch support to our clients, troubleshooting technical issues, and escalating complex problems...
-
Technical Support Specialist
hace 4 días
Medellín, Antioquia, Colombia LinkGraph A tiempo completoAbout the RoleWe're seeking a skilled Technical Support Representative to join our team at LinkGraph. As a Technical Support Representative, you will be responsible for providing top-notch support to our clients, ensuring their satisfaction and success with our products.Key ResponsibilitiesAttend daily SCRUMs to stay aligned with the team's goals and...
-
Customer Support Specialist
hace 5 horas
Medellín, Antioquia, Colombia Tipalti A tiempo completoAbout the Role: We are seeking a skilled Customer Support Engineer to join our team at Tipalti, a leading fintech company. As a Customer Support Engineer, you will be responsible for providing world-class service to our customers and ensuring their success post sales. Your technical expertise will enable you to provide specialized support on both technical...
-
Technical Support Specialist
hace 1 semana
Medellín, Antioquia, Colombia SupportYourApp A tiempo completoTechnical Support SpecialistAre you passionate about delivering exceptional customer experiences? Do you have a knack for troubleshooting and resolving technical issues? We're seeking a skilled Technical Support Specialist to join our team at SupportYourApp.Key Responsibilities:Provide top-notch customer support and troubleshooting for online course teams...
-
Customer Support Specialist
hace 1 semana
Medellín, Antioquia, Colombia SD Solutions A tiempo completoSD Solutions is seeking a skilled Customer Support Specialist to join our team and provide exceptional service to our customers.Key Responsibilities:Deliver world-class support to customers, ensuring their success and satisfaction.Provide in-depth technical assistance on product and technical issues, and manage customer escalations.Collaborate with internal...
-
Customer Support Specialist
hace 23 horas
Medellín, Antioquia, Colombia Tipalti A tiempo completoCustomer Support SpecialistWe are seeking a skilled Customer Support Specialist to join our team at Tipalti, a leading fintech company. In this role, you will be responsible for providing world-class service to our customers and ensuring their success post-sales.Key Responsibilities:Provide technical support to customers on both product and technical...
-
Customer Support Specialist
hace 1 mes
Medellín, Antioquia, Colombia SupportYourApp Inc. A tiempo completoCustomer Support ConsultantAre you passionate about delivering exceptional customer experiences? Do you have a knack for troubleshooting and resolving technical issues? We're looking for a skilled Customer Support Consultant to join our team at SupportYourApp Inc.Key Responsibilities:Provide top-notch customer support and troubleshooting for online course...
-
Medellín, Antioquia, Colombia https:mipleo.com.cositemap A tiempo completoJob Summary:We are seeking a highly skilled and detail-oriented individual to join our team as a Customer Service Representative and Technical Support Specialist. The successful candidate will be responsible for providing exceptional customer service and technical support to our participants.Key Responsibilities:Providing technical assistance and...
