HR Solutions Latam

hace 3 semanas

Bogotá, Bogotá D.E., Colombia Trane Technologies A tiempo completo

At Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world.

We're a team that dares to look at the world's challenges and see impactful possibilities.

We believe in a better future when we uplift others and enable our people to thrive at work and at home.

We boldly go.

Job Summary:


The HR Solutions Leader, Contact Center, is responsible for leading and improving the day-to-day employee customer service support across LATAM region.

This role will have operational oversight of the execution of their day-to-day work, allocate demand of customer inquiries, and measure key performance indicators (KPI's) accordingly.

Requests come through phone calls, mail, fax and self-service through our internal ServiceNow Platform (branded MyHR).

Key Competencies:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

  • Problem Solving—Identifies/anticipates potential problems, supports root cause analysis, evaluates robustness of corrective action plan and oversees plan implementation.


 Relationship Management
  • Creates collaborative environment with crossfunctional partners, assures regular/appropriate twoway communication flow, and builds/maintains relationship with industry peers and vendors.


 Lean Thinking
  • Ability to create standard work collaboratively and cross functionally.

Responsibilities:

  • Set and execute short
- and long-term strategy of the contact center with a focus on quality and service delivery.

  • Manage daytoday team in demand and inbound HR related concerns from customers.
  • Coordinates across the various functions within HR Solutions team on strategy, executions, and issue resolution. Works closely with all teams, participates on other teams as appropriate.
  • Monitors processes to ensure efficient operation, measures performance, drives process improvements.
  • Coach, and develop team members in how to ask several questions to analyze root cause of concerns by the customer and communicate resolutions to participant inquiries via phone or written correspondence.
  • Provide additional support on special projects and other escalated tasks, as needed.
  • Identify trends or potential questions employees will ask, create and provide FAQ for employees and contact center representatives
  • Assist in the development or revision of standard work for workflows within the department.
  • Maintain appropriate staffing levels for the department by analyzing seasonal demand

Qualifications:

  • Bachelor's Degree in Human Resources, Business, Operations, or related field required
  • Multicultural experience
  • 8 years or more of process improvement, and process implementation experience
  • People leadership experience leading a complex team

Knowledge & Skillset:

  • Strong analytic skills (financials, business cases, timelines, risk management, overall project management skills, etc.)
  • Experience with budget management, financial analysis, and reporting
  • Experience with ServiceNow and PeopleSoft a plus
  • Experience with lean operating system preferred
  • Strong program management skills with MS Office tool usage
  • Professional communication; both verbal and written are required
  • Maintain high level of confidentiality.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status

  • Colombia- SAP HR Technology Sales Representative

    hace 3 meses

    Bogotá, Bogotá D.E., Colombia HR PATH A tiempo completo

    HR PATH The HR Path, a global player in HR consulting, assists its customers in their HR transformation projects, both in terms of human resources and tools (HRIS). We intervene in Europe, America and Asia-Pacific, for our large accounts and SME customers, in order to offer them a global support in the development of their HR strategy. Advise to Run HR...

  • Regional HR Manager LatAmHR

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Betsson Group A tiempo completo

    Exciting HR Leader opportunity at Betsson LatAm Hub in Bogotá Are you passionate about people and driven by a positive workplace culture? Do you thrive in dynamic international environments where your skills can make a tangible difference? If so, we've got an exciting opportunity for you Betsson Group is looking for an experienced HR Manager to join...

  • Digital Solutions Service Supervisor LatAm

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Werfen A tiempo completo

    Overview Post Date June 1, Number WEBCO-- Job Function IT Location Bogotá Country Colombia About the Position Job Summary This position is part of the Digital Solutions team located within the Latin America Region and provides numerous support and supervisory activities to the LatAm IT Specialists and distributors specific to digital solutions and...

  • Digital Solutions Service Supervisor Latam

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Werfen A tiempo completo

    Job Overview: Post Date June 1, 202 Number WEBCO Job Function IT Location Bogotá Country ColombiaAbout the Position:Job SummaryThis position is part of the LatAm Digital Solutions team located within the Latin America Region and provides numerous support and supervisory activities to the LatAm IT Specialists and distributors specific to digital solutions...

  • HR Manager

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia ABBVIE A tiempo completo

    Purpose Describe the primary goals, objectives or functions or outputs of this position. Business HR Manager manages the delivery of HR services across the business. Key aspect of the roles requires that Business HR Manager acts as a liaison between the business and Corporate HR. Provides HR expertise to the business strategy and consulting on a variety of...

  • HR Analyst

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia ARIAD A tiempo completo

    Takeda Business Solutions (TBS) is an award-winning organization within Global Finance, committed to creating an exceptional experience where our stakeholders feel supported and confident in our solutions.A key business partner for Takeda, we harness the power of data and digital to optimize end-to-end processes across Finance, Procurement and HR.TBS is a...

  • HR Data and Analytics Analyst- Latam

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completo

    At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities, and forward progress. That's why for more than 135 years, we have aimed to keep people well at every age and every stage of life. Today, as the world's largest and most broadly based healthcare company, we are committed to using our reach and size for good....

  • HR Operations Coordinator

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Boston Consulting Group A tiempo completo

    WHAT YOU'LL DO:The HR Operations Coordinator is an integral member of the Bogota Human Resources team and support all Human Resources Operations activities as necessary for North Latam (Bogota, Lima and Panama City) OfficesHR Administration and compliance (North Latam)Legal: Execute HR administrative process in the objective of minimizing risks Maintain...

  • Senior SuccessFactors EC Consultant

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia HR PATH A tiempo completo

    HR PATHHR Path is global player in HR Consulting. We provide professional advice and support to organizations for whom human capital is essential in their HR transformation process. Having a footprint in the Americas, Europe and Asia-Pacific, we are able to offer global support in the development and execution of our customer's HR strategy. Advise to Run HR...

  • Senior SuccessFactors EC Consultant

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia HR PATH A tiempo completo

    HR PATHHR Path is global player in HR Consulting. We provide professional advice and support to organizations for whom human capital is essential in their HR transformation process. Having a footprint in the Americas, Europe and Asia-Pacific, we are able to offer global support in the development and execution of our customer's HR strategy. Advise to Run HR...

  • HR Recruiter

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Integra Global Solutions A tiempo completo

    HR Recruiter:- Position Title: HR Recruiter- Department: BPO- Experience: 3+ yrs- Job Location: Bogota or Medellin, Colombia South AmericaResponsibilities: Scheduling & coordinating interviews with hiring managers while tracking the endtoend recruitment cycleQualification: Minimum 25 years of experience in a core Talent Acquisition, holding core exposure of...

  • Specialist - HR Rdc

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia TMF Group A tiempo completo

    Job no: 571948Work type: Full timeLocation: Bogota, ColombiaCategories: Group Human Resources, Entry LevelOffice Location: ColombiaTMF Group helps its clients operate internationally and 'belong' wherever they are in the world. Our work includes helping companies of all sizes with business services such as HR and payroll, accounting and tax, corporate...

  • HR Analyst, Client Services

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia IFC Systems Corporation A tiempo completo

    HR Analyst, Client ServicesJob #:- req22426Organization: IFCSector: Human ResourcesGrade: GETerm Duration: 3 years 0 monthsRecruitment Type: Local RecruitmentLocation: Bogota, ColombiaRequired Language(s): English, SpanishPreferred Language(s): PortugueseClosing Date: 5/17/2023 (MM/DD/YYYY) at 11:59pm UTCDescriptionIFC's Human Resources (HR) Department...

  • Hr Payroll Analyst

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Henkel A tiempo completo

    At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every If you love challenging the status quo, join our community of 50,000 pioneers around the The teams in our corporate functions enable the best in our dynamic businesses and in our people to maximize our company's...

  • HR Global Services Advisor

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Hewlett Packard A tiempo completo

    _ Responsibilities: _ Provides support and processes HR activities such as prehire check/hiring in HR system, newhire preonboarding, onboarding activities, data changes, disability claims, leave of absence, compensation, benefits, termination of employment, etc. Initiates, reviews, and approves daily HR System transactions ensuring compliance with policies...

  • HR Payroll Analyst

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Henkel A tiempo completo

    At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of 50,000 pioneers around the globe. The teams in our corporate functions enable the best in our dynamic businesses and in our people to maximize our...

  • Senior HR Officer Latam

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Mantu A tiempo completo

    Who are we?:Mantu is an international company providing guidance and services to businesses and entrepreneursWe ourselves are entrepreneurs: we started out from scratch and built a successful business based on our values and our "Tomorrow is human" vision. We constantly generate opportunities for a vast talent community and encourage our team members to have...

  • HR Payroll Analyst

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Henkel A tiempo completo

    Colombia, Bogotá, Human Resources HR Payroll Analyst At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of 50,000 pioneers around the globe. The teams in our corporate functions enable the best in...

  • HR Payroll Analyst

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Henkel A tiempo completo

    At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of 50,000 pioneers around the globe. The teams in our corporate functions enable the best in our dynamic businesses and in our people to maximize our...

  • Líder De Operaciones De Recursos Humanos Latam

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Talent Mapping A tiempo completo

    Acerca del puesto Líder de Operaciones de Recursos Humanos LATAM:Reconocida empresa multinacional de tecnología francesa está en búsqueda de su HR OPS Leader para LATAM en Bogotá que lidere y supervise las operaciones de recursos humanos en la región.¿Por qué aplicar a esta posición?Oportunidad de trabajar en una empresa con una historia establecida...