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Revenue Operations Support
hace 4 meses
NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world's population.
Job Description:
This position is primarily responsible for debugging issues and delivering standardized and defined technical support to our clients.
Key Responsibilities
- Strong understanding of technical troubleshooting skills and concepts along with strong verbal and written communication skills.
- Debugging customer issues by attempting to replicate in test environments
- Fulfill service requests and respond to technical incidents by executing actions based on standard operating procedures.
- Prioritize, research, troubleshoot and resolve or escalate technical issues.
- Document incidents and their resolution, facilitating further resolutions to ensure all SLA's are met. Interacting with Operations, Client Services teams, and Technology leaders to provide the best experience and service.
Maintain support documentation
- Standard Reporting, Knowledge Base, FAQs.
Qualifications:
- Solutionfocused attitude & change management mindset
- Able to work independently, solve problems, and learn new concepts
- Strong business acumen and analytic skills; able to translate findings into clear, actionable insights
- Excellent communication skills, with the ability to effectively interface across crossfunctional technology teams and the business stakeholders
- 12 years experience in SQL and Python.
- 12 years experience in Airflow, Datadog, Kubernetes, monitoring tools, big infrastructure services, etc.
- 1+ Years of experience in technical support or related areas
- Nice to have: Functional knowledge of Market research, FMCG industry, and big data.
About NielsenIQ
NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world's population.
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