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Customer Success Executive, Startup América Latina

hace 4 meses

Bogotá, Bogotá D.E., Colombia AIRA A tiempo completo

Descripción empresa:

Funciones del cargo:

¿Te gustaría trabajar en uno de los Startups más exitosos de América Latina, que aplica Inteligencia Artificial a Recursos Humanos?


AIRA es un Startup que utiliza Inteligencia Artificial para la selección de personas 10x más rápido y económico con 89% de satisfacción de los postulantes y 91% de satisfacción de clientes.

Deberías interactuar con clientes en 8 países como por ejemplo: Heineken, Movistar, Mcdonalds, entre muchos otros.


Estamos además entrando en mercados de habla inglesa y portugués, si tienes habilidades en ambos idiomas tendrías una ventaja, aunque es algo sólo deseable, no excluyente.

Buscamos el rol de CUSTOMER SUCCESS EXECUTIVE con las siguientes responsabilidades:

1.

GESTION DE CLIENTES Y ONBOARDING:

  • Relacionamiento con clientes (como directores, gerentes, jefes y analistas en el área de talento y tecnología), siendo la contraparte directa, responsable por gestionar toda la comunicación, coordinación de reuniones, etc. necesario para generar una alta satisfacción con AIRA.
  • Realizar capacitaciones, onboarding a la plataforma e intervenciones a clientes sobre el uso de AIRA.
  • Asesorar clientes para mejorar sus prácticas dentro de Recursos Humanos.
  • Resolver dudas y/o problemas sobre la plataforma.

2.

OPERACIÓN DE CLIENTES y KPIs:

  • Monitorear los procesos de selección de los clientes asignados y orquestar intervenciones según sea necesario.
  • Mantener registro interno de clientes a través de un software de CRM.
  • Cumplimiento de metas e indicadores clave.

3.

GESTIÓN DE SOLICITUDES Y MEJORAS:

  • Gestionar solicitudes de clientes con el área de producto.
  • Gestionar incidencias técnicas con el área de soporte.

Tu posible camino de desarrollo profesional sería:
Customer Success Executive, Customer Success Manager, Customer Success Lead, Customer Success Project Head.

Requisitos:

Excelentes habilidades de comunicación
Experiência en Ventas/Atención a Clientes B2B
Experiência en ventas/ atención de Software as a Service (SaaS)
Experiência en gestión de proyectos de tecnología
Excel Intermedio a Avanzando (Fórmulas/Tablas Dinámicas)
Inglés y/o Portugués deseable (estamos abriendo nuevos mercados)

Condiciones Oferta:

Beneficios:

  • Bono por cumplimiento de metas
  • Salario 100% prestacional
  • Bono de vacaciones US $250 por tomar más de 10 días continuos
  • Asignación por trabajo remoto
  • Día de cumpleaños libre
  • Tarde libre para el cumpleaños de tus hijos