Customer Care Specialist Portuguese

hace 2 semanas

Bogotá, Bogotá D.E., Colombia GfK A tiempo completo
Country

Colombia

Job Family

Operations

We show the world what people want.

Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want.

Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.


We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI.

If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.


Job Description:


Next time you go shopping, think about this: What if brands asked for your opinion on their products before they put them on the shelf? Wouldn't that be nice? At Netquest we give voice to the consumers enabling them to shape the products and services of tomorrow.

How? We deliver consumers' genuine opinions and data to help companies create better products for you.

We're now looking for a Customer Care Specialist to join our Customer Care team.

In this role you will be to attend to our panelist community and ensure they receive excellent attention to maintain their loyalty and retention.

This team is composed of four other individuals and maintains close collaboration with the rest of the teams, especially with the Shop and Survey teams.

Alongside your new colleagues, you will focus on both local and international markets.

As a Customer Care Specialist, you will have the following key accountabilities:

  • Attend to inquiries or requests from panelists related to their accounts, surveys, or incentives for participation.
  • Manage assistance requests, suggestions, or complaints from panelists through the Zendesk ticketing system.
  • Ensure timely resolution of panelists' complaints and inquiries, thus contributing to their loyalty and retention.
  • On certain occasions, you may be requested to collaborate in reviewing projects before their implementation.
Now that we've introduced you to the position as Customer Care Specialist what skill, qualifications and experience should you have?

  • Proficiency in Spanish language.
  • Fluent in Portuguese with effective communication skills (reading, writing, and speaking).
  • Completed high school qualification.
  • At least 1 year of work experience in customer care or an equivalent role.
  • Proactive problem solver with flexibility and the ability to multitask.
  • Confidence to work in a virtual environment.
  • High attention to detail as well as excellent organizational and time management skills.
Why Netquest is great for you? We offer the following benefits:

  • Prepaid Medicine paid 100% by the company (MedPlus)
  • Birthday Day Off
  • 40 hours per week
  • Hybrid work 2 days at office, 3 days at home
  • Unlimited Employee Asistance Program (EAP)
We are an ethical and honest company that is wholly committed to its clients and employees.

We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential.


We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.


We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.

Learn more about how we are driving diversity and inclusion in everything we do on:

At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you

  • Customer Care Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Mailup + Contactlab A tiempo completo

    Siendo uno de los principales actores en el campo de las tecnologías de Marketing Digital, sabemos que nuestro éxito comienza con las personas y, por lo tanto, nuestra prioridad es crear un entorno que promueva el bienestar, el mérito y el desarrollo de ellas.Teniendo metas ambiciosas para los próximos años, buscamos un Customer Care Specialist para...

  • Customer Care Specialist German

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia GfK A tiempo completo

    Description Next time you go shopping, think about this: What if brands asked for your opinion on their products before they put them on the shelf? Wouldn't that be nice? At Netquest we give voice to the consumers enabling them to shape the products and services of tomorrow. How? We deliver consumers' genuine opinions and data to help companies create...

  • Customer Care Specialist German

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia GfK A tiempo completo

    CountryColombiaJob FamilyOperationsWe show the world what people want.Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89...

  • Portuguese Customer Advisor for

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Foundever A tiempo completo

    Portuguese Customer Advisor for Foundever - Athens, Greece About FoundeverTM FoundeverTM is a key player in the customer experience industry. With a global team of 170,000 associates, we create exceptional experiences for over 750 top brands worldwide. Our innovative solutions and expertise cater to our clients' operational needs and ensure seamless customer...

  • Customer Care Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Takeda Pharmaceutical A tiempo completo

    Customer Care Specialist English version_WHAT YOU WILL DOThe Customer Care Specialist is responsible to manage interactions with customers and patients regarding requirements such as receipt purchase orders, scheduling, and dispatching (Including reverse logistics), product and service complaints and product support; meeting customer requirements in terms of...

  • Customer Care Representative

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Vantage Specialty Chemicals A tiempo completo

    Vantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW'S SOLUTIONS TODAY.As a company on the move, you'll be working as part of a collaborative team and getting...

  • Customer Care Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completo

    Job TitleCustomer Care ManagerSummary of the role:Our global Airlines Customer Care team is responsible for providing excellent customer service to Outpayce Airlines customers. Managing key strategic customers from an operational perspective, drive customer improvements, ensure service delivery execution and being the customer voice. Our team is part of...

  • Trilingual (Portuguese) Customer Service Associate

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Teleperformance A tiempo completo

    You're the player we're missing on this TOP TeamWe're looking for a Customer Service Associate.You will be responsible for responding to all customer inquiries and providing excellent customer service by being a good listener.This is an exciting opportunity for someone empathetic, respectful, and proactive, who can resolve situations with a positive...

  • Customer Service Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completo

    At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities, and forward progress. That's why for more than 135 years, we have aimed to keep people well at every age and every stage of life. Today, as the world's largest and most broadly based healthcare company, we are committed to using our reach and size for good....

  • Customer Service Sr Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Kenvue A tiempo completo

    Who We AreAt Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON'S and BAND-AID that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse...

  • Customer Service Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completo

    Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest...

  • Customer Care Onboarding Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Velocity Global A tiempo completo

    ***We are currently looking to hire a Customer Care Onboarding Specialist to join our growing Global Delivery Center team. This team is a shared services division of Velocity Global, which provides 24/5 global support to our clients and internal functional teams.RESPONSIBILITIES Provide highquality service support to our global clients and different...

  • Customer Care

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Rindegastos A tiempo completo

    En Rindegastos estamos buscando a nuestro/a siguiente Customer Care para nuestro equipo de Customer Experience, quien tendrá como objetivo principal interactuar, hablar, escuchar y capacitar a nuestros usuarios; traspasar información valiosa a todas las áreas y trabajar en pro de mejorar la experiência del usuario con la marca y con el producto¿Qué...

  • Practicante De Seguridad Y Salud En El Trabajo

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Emergia Customer Care A tiempo completo

    Reciban un cordial saludo de parte de Emergia Customer Care Colombia.Nuestra empresa dedicada al customer journey, está en la búsqueda de nuevos talentos que puedan hacer parte de nuestra gran familia, por esta razón estamos en la búsqueda de estudiantes del programa Seguridad y Salud en el Trabajo, esto con el fin de apoyar el proceso de formación de...

  • Csr Portuguese Bogota 1

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Sitel A tiempo completo

    CSR Portuguese Bogota 1: Req ID#: Bogota, Calle 166, CO Job Description:About Us:Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are...

  • Practicante de Seguridad y Salud en El Trabajo

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia EMERGIA CUSTOMER CARE A tiempo completo

    Reciban un cordial saludo de parte de Emergia Customer Care Colombia.Nuestra empresa dedicada al customer journey, está en la búsqueda de nuevos talentos que puedan hacer parte de nuestra gran familia, por esta razón estamos en la búsqueda de estudiantes del programa Seguridad y Salud en el Trabajo, esto con el fin de apoyar el proceso de formación de...

  • Practicante De Psicología

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Emergia Customer Care A tiempo completo

    Reciban un cordial saludo de parte de Emergia Customer Care Colombia.Nuestra empresa dedicada al customer journey, está en la búsqueda de nuevos talentos que puedan hacer parte de nuestra gran familia, por esta razón estamos en la búsqueda de estudiantes del programa Psicología, esto con el fin de apoyar el proceso de formación de los estudiantes y...

  • Practicante De Psicología O De Talento Humano

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Emergia Customer Care A tiempo completo

    Reciban un cordial saludo de parte de Emergia Customer Care Colombia.Nuestra empresa dedicada al customer journey, está en la búsqueda de nuevos talentos que puedan hacer parte de nuestra gran familia, por esta razón estamos en la búsqueda de estudiantes del programa Psicología, talento humano, selección y captación o auxiliar administrativo , esto...

  • Judicante

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Emergia Customer Care A tiempo completo

    Reciban un cordial saludo de parte de Emergia Customer Care Colombia.Nuestra empresa dedicada al customer journey, está en la búsqueda de nuevos talentos que puedan hacer parte de nuestra gran familia, por esta razón estamos en la búsqueda de estudiantes del programa Derecho, esto con el fin de apoyar el proceso de formación de los estudiantes y...

  • Practicante Psicología

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia EMERGIA CUSTOMER CARE A tiempo completo

    Reciban un cordial saludo de parte de Emergia Customer Care Colombia.Nuestra empresa dedicada al customer journey, está en la búsqueda de nuevos talentos que puedan hacer parte de nuestra gran familia, por esta razón estamos en la búsqueda de estudiantes del programa Psicología o SST, esto con el fin de apoyar el proceso de formación de los estudiantes...