Sales Operations Analyst

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Full Potential Solutions A tiempo completo
Overview
Full Potential Solutions (FPS) is a top-notch outsourcing company based in Boston, MA, with offices in Kansas City, MO; Manila and Davao, Philippines; Chennai and Pune, India and Bogota, Colombia. We strive to recruit the finest talents, implement top-notch processes, and utilize cutting-edge technology to provide comprehensive solutions for our clients and offer rewarding careers for our staff.We heavily invest in our workforce and prioritize cultivating a positive work environment because we strongly believe that happy and content teams accomplish amazing feats. By prioritizing our people, we drive extraordinary outcomes. FPS boasts an attractive package of perks for our employees, including a competitive compensation scheme, medical, dental, and vision coverage, and the chance for significant career advancement with a rapidly expanding organization. We are dedicated to fostering a culture where our employees can excel and achieve their full potential.Our Core Values:
  • Integrity - Always do what's right for all stakeholders: clients, shareholders, partners, and colleagues. Team spirit is crucial in fostering an atmosphere of mutual respect.
  • Excellence - Strive for exceptional client outcomes, acknowledge and reward performance, and continuously seek to improve. Make your work and objectives personal.
  • Accountability - Take ownership of your responsibilities. Take pride in your work.
  • Grace - Value and respect differences. Show care and embrace humility.
Our Mission: To establish an environment where people can prosperWe are on the lookout for a skilled Sales Operations Analyst who will play a vital role in bolstering and streamlining the sales procedures within our company. Here's a breakdown of the primary duties and essential skills for this role:Responsibilities
  • Sales Data Management and Analysis: Gather, arrange, and evaluate sales data to offer actionable insights and sustain sales reports, dashboards, and identify trends, patterns, and irregularities in sales data to guide strategic decisions.
  • Sales Process Optimization: Assess and refine sales processes to boost efficiency and adhere to best practices, collaborating with the sales team to pinpoint bottlenecks and propose remedies.
  • CRM Management: Ensure the CRM system is current and accurately mirrors sales activities, train sales team members on CRM utilization, and explore optimal CRM integrations with other software and platforms.
  • Forecasting and Planning: Aid in formulating sales forecasts and monitoring progress towards sales targets, delivering regular updates for budget planning and resource allocation in the sales department.
  • Sales Support: Provide analytical backing for sales campaigns, territory management, and quota setting, working closely with marketing, finance, and other departments to reinforce sales objectives.
Qualifications
  • Minimum of 7 years of experience as a Sales Operations Analyst in a BPO environment.
  • Analytical Skills: Proficient in data analysis and adept at extracting insights from intricate datasets.
  • Technical Proficiency: Advanced expertise in Excel, familiarity with CRM platforms (e.g., Salesforce), and experience with data visualization tools (e.g., Tableau, Power BI).
  • Communication: Strong oral and written communication abilities for reporting and collaborative purposes.
  • Attention to Detail: Meticulous in data and process management to ensure precision and dependability.
  • Problem-Solving: Capable of identifying issues and devising effective solutions.
  • Project Management: Skilled in handling multiple projects concurrently and meeting deadlines.
  • Openness to on-site work
  • Availability to work during US business hours

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