Workforce Operations Assistant

hace 3 semanas

Bogotá, Bogotá D.E., Colombia ConvaTec A tiempo completo

Job Summary
We are seeking a dedicated and detail-oriented Workforce Administration Operations Assistant to join our Human Resources Service Delivery team.

As an WFA Operations Assistant, you will play a vital role in supporting various aspects of workforce administration, payroll activities, and addressing employee queries.

You will support processes for employees based across numerous geographical locations and at all levels of seniority within the organization.


As part of your role, key responsibilities include:

  • Respond promptly to employee inquiries regarding payroll, benefits, leave policies, and other HR-related matters, providing excellent customer service and guidance.
  • Support Workforce administration processes, such as hiring, onboarding, offboarding, promotions, personal data changes etc., ensuring all necessary paperwork and documentation are completed accurately and in a timely manner.
  • Supporting common payroll queries and processing across multiple countries
  • Assist in managing and maintaining accurate employee records, including personal information, attendance, leave balances, and other relevant data.
  • Support the build and adoption of Workforce Administration detailed processes (Local Work Instructions and Knowledge Transfer)
  • Building and improving knowledge base to allow our colleagues to "selfserve" HR information without the need to raise a request for help.
  • Ensuring that HR requests are resolved at first contact or triaged and referred to other teams and colleagues as necessary.
  • Support other HR colleagues and participate in continuous improvement for the Workforce administration processes, identifying opportunities for improvement and supporting the implementation of solutions when applicable.
  • Support a clear and uniform approach in Workforce administration and payroll processes across jurisdictions.
  • Supporting improvement of systems and processes, to enable the collection, calculation, and entering of data.

Other activities in this role include:

  • Playing an active role in knowledge management, by reviewing, updating, publishing, retiring, and monitoring the use of published HR information (policies, user guides, knowledge articles etc.)
  • Along with the wider HR team, support ongoing development and improvement of our knowledge bases to support the expansion of shared services.
  • Assist in generating payroll reports, summaries, and other related documents for internal and external stakeholders.
  • Assist in preparing and updating HR policies, procedures, and documentation.
  • Collaborate with crossfunctional teams to ensure data accuracy and integrity within HR systems and databases.
  • Contribute to HR projects and initiatives aimed at enhancing HR processes and employee experience.

Who you will be working with

  • You will be part of the Workforce Administration Service Delivery Team and collaborate closely with other HR service teams, HR Business Partners, and Regional People Partners to deliver services to our HR population, Managers and Employees.
  • Experience in international or shared services environment in a customer facing role, preferably in HR or payroll.
  • Previous experience using HR systems and customer service tools (Workday, Service Now) is preferred.
  • Appetite to problem solve and to contribute to the optimization of processes and ways of working.
  • Good computer skills (MS 365, MS teams), particularly Excel, for data analysis and reporting.
  • Detailoriented mindset with strong analytical and problemsolving abilities.
  • Good communication skills, ability to adapt to different styles and at different levels to effectively address employee queries and communicate HR policies.
  • Proactivity and an "own it" mindset.
  • Ability to deal with ambiguity and change.
  • A collaborative and teamoriented approach with a willingness to learn and adapt to evolving HR practices.
  • Ability to demonstrate an appreciation and understanding of cultural differences.
  • A customerfirst mindset to fit with our "forever caring" brand.

Language skills required

  • Good written and spoken
    English is essential.
  • Good written and spoken
    Portuguese is essential.

What you can expect:


We will be providing induction and training period to engage you in everything that Convatec represents for our patients, customers, and employees and to upskill you in all the tools and systems you will leverage in this role.

Great working environment and supportive colleagues.

You will be joining a newly formed HR Shared services team and help setting up global HR Services delivery team for success.


Working conditions

  • We support a hybrid working approach and you will be working 1 day/week in our office.
Our ambitions will bring the very best out in you. You'll be pushed to aim higher and really own your work. You'll be encouraged and supported to make things happen, too. It can be challenging. But, as the progress you make will help i

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