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Assistant Manager Hype Operations
hace 4 meses
What will you do? –
Ensure the expected consumer experience for CONFIRMED APP articles in NAM and LAM
What type of projects will you be involved in? –
All ONLINE DROPS that come through CONFIRMED APP in US, CA, MX and BR
With what will you work? –
different integrated systems that compile all necessary information to make a product launch
Who will be in your team? –
NAM/LAM Stakeholders: inventory, prices, imagery, article attributes
What is a must? – Great relationship with different time zones and locations, perfect English
What is our impact? –
All consumer faced experience comes under out scope, we impact directly the execution of the final step sale
Steps of the process:
Setup articles to be sold in the APP Monitor every detail of the product configuration Ensure the experience is as expected Purpose
As an Assistant Manager in the CONFIRMED APP operations team, you will be responsible for providing key support and executing for the success of adidas eCom business. You will be key to making sure that our platform is stable ensuring the best experience towards consumers and elevating the business with a sharp focus on online inventory availability.
This team is key to making sure the premium experiences that our customers deserve and expect come to live as intended and is a key partner elevating the eCom business to even higher standards. You will be working cross functionally with the local markets in NAM (US and CA) and LAM (MX and BR) business team, product teams & IT Organizations across several systems to create & maintain visibility and transparency especially CONFIRMED APP experience.
Driven by your analytical skills, natural technical mindset and your business operations acumen, you will be exposed to a broad portfolio of stakeholder groups working together on creating the future.
Key Responsibilities:
Bridge operational management with overall online product availability. Ensure dataflow is running flawlessly between eCommerce and Inventory systems, so business KPI's and SLAs are met. Support local operations in providing input into global operations best practice definition, through data analysis and past experiences. Support new roll outs to ensure business value considered with minimum negative impacts towards consumers. Day to day Operations: Execute the business of running online store in terms of expected consumer experience. Guarantee compiling all necessary information for an article to be launched. Monitor and coordinate incidents for ticket prioritization & resolution and relay communication to line managers and relevant stakeholders. Assist in identifying and implementing process and operational improvements in partnership with market and global teams. Support the wider operations team to ensure overall team success and smooth operations. Go to person to get extensive information on Inventory systems, dataflow, actual and past issues.Requisite Education and Experience / Minimum Qualifications:
College/University degree from an accredited institution 3 of relevant experience: 2-3 years of eCommerce / Retail / Inventory / Order Management experience, preferably within an Operations role. Basic to intermediate knowledge of IT Systems, performance testing and monitoring, web analytics tool and Quantitative data analysis. Practical experience in one or more of these solutions: MS-Excel, Web analytics, Salesforce Commerce Cloud (also known as Demandware). Basic to intermediate experience in workflow/task management and documentation solutions, such as Atlassian JIRA & Confluence. Some experience in mobile app. developments, technical issue management, incident management and any coding language is a plus. Exposure of working in an Agile environment is a plus. Knowledge of eCommerce platforms, processes and data flows. Self-Motivated, approachable and quick to adopt new learnings. Driven and passionate to understand new systems and technologies. Highly analytical and problem-solving skill-set – continuous enhancement of data driven approaches to operations is a key goal for our team. A clear understanding of business levers which impact eCom commercial success such as conversation rate, traffic, average order value, online availability & cancellation rates. Organized and able to communicate and educate non-technical stakeholders. Fluent English both verbally and written. Comfortable working independently towards common goals and agreed deadlines. Comfortable working in a dynamic environment, where change is a constant. Gets energized by going into the details. Foundational understanding of the eCom architectural landscape on a high level.