Customer Service Representative Tech Support

hace 3 semanas


Bogotá, Bogotá D.E., Colombia Foundever A tiempo completo

About Us
Foundever is a global leader in the customer experience (CX) industry.

With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands.

Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

We are looking for a bilingual (Spanish & English) representative to deliver world-class customer support and build customer satisfaction

Job Summary
Agents provide assistance to technicians, who ask for assistance during printers repairs. It is 70% chats and tickets and 30% incoming calls.

  • Special account: provides tech support to corporate users. It manages tickets and incoming calls. Every new hire starts in this LOB
  • Chats
  • Predictive: handles predictive alerts reflected in the system. It is 100% tickets. Only for teniors.

Primary Job Responsibilities

  • Manage inbound and outbound calls, chats and tickets.
  • Effectively communicates resolution to customer issues, summarize ideas and provide concise answers.

Skills/Knowledge/Abilities

Education

Experience Target
**Specialized Certifications

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