Bilingual Customer Service Representative

hace 3 semanas

Bogotá, Bogotá D.E., Colombia S-workz A tiempo completo

Descripción del empleo

Bilingual Customer Service Representative - English B2+

Monday to Friday (rotating Saturdays) (only 5 days per week, no Sundays)

Office hours (day time) USA Client Time zone CST

Onsite - Dirección: CRA Q OFICINA 306 EDIFICIO ZIMMA, Bogota

We are Sworkz, a nearshoring company headquartered in Miami, FL. with operations in Colombia. Launched in November 2021, our long-term goal is to match US businesses' growth with positive impact.

In Sworkz you'll find more than a workplace We promote a creative environment where all ideas are welcome, leaders are eager to help you grow and co-workers will support you every step of the way.


Responsibilities

  • Manage incoming phone calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers

Requirements and skills

  • Proven customer support experience or experience as a Client Service Representative
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively
  • High school diploma

What we offer

  • Inclusive environment
  • Salary at 2,800,000 COP with contrato indefinido full Paid training
  • Daily SNACK
  • Food and transportation Bonuses (200,000 COP more fixed monthly )
  • Health Insurance Coverage (Plan Complementario Sura or EMI) Gym Membership & active rest
  • Professional and Personal Growth Opportunities

Tipo de puesto:
Tiempo completo

Salario:
$ $ al mes

Pregunta(s) de postulación:

  • Do you understand this is an

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