Customer Service Representative

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Vantage Specialty Chemicals A tiempo completo

Vantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets.

Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW'S SOLUTIONS TODAY.

The Role:
Customer Care Representative


The Custmer Care Representative ensures that customers are provided best in class customer support, representing a seamless customer experience, with a focus on proactive customer communication and 'white glove' service to delight our customers.

Key area of focus will be promptly entering incoming purchase orders and supporting sales representatives. Additionally, they will follow up on deliveries and inventories, and responding to customers within the service agreements.

Work under the guidelines established for the region or Business Unit and actively participate in the search for process improvement in conjunction with the Customer Care Lead and Customer Care Manager.


ESSENTIAL DUTIES AND RESPONSIBILITIES
Key responsibilities include, but are not limited to the following:

  • Promptly enter purchase orders to meet or exceed the agreed to service levels.
  • Partner with Customer Care Leads to guarantee Achievement of service level agreement's.
  • Ensure order entry, order tracking and delivery are on track and orders are comleted in full, providing customers with status updates throughtout the process.
  • Identify gaps in customer care processes and partner with customer experience team to resolve.
  • Ensure actions align with AAT strategy.
  • Escelate issues as they arrise in a timely matter to ensure agility and responsiveness.
Desired Background- 2 years' experience in Customer Service/Care roles.- Bachelor's degree required.

Knowledge, Skills & Talents

More specifically, we would seek the following attributes and competencies for the position:

  • Excellent verbal and written communication skills.
  • Strong critical thinking skills, understanding when escalation is necessary.
  • Strong problem-solving and analytical reasoning skills.
  • Ability to work under pressure and successfully handle multiple priorities.
  • Leader in promoting an engaging work environment.
  • Utilizes data (KPIs) to drive business results.
  • Experience working on an international team.

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