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Tier 1 Support Specialist

hace 4 meses

Bogotá, Bogotá D.E., Colombia E2E technology solutions A tiempo completo
Somos una empresa de soluciones tecnológicas

  • Horario: Lunes a viernes de 7:00 am 5:00 pm


 Ingles B2 C
  • Modalidad Hibrída
  • Salario:
  • Cumplido los dos meses se da bono de bienestar
  • Auxilio de conectividad
  • Excelente ambiente laboral.

Funciones:

  • Capaz de resolver todos los problemas de nível 1 y mantener sistemáticamente un alto nível de resolución en la primera llamada.
  • Gestionar todos los tickets de llamadas de servicio abiertos por clientes internos/externos, realizando un seguimiento desde el inicio del ticket hasta su resolución.
- seguimiento desde el inicio del ticket hasta su cierre.

  • Actualiza los tickets de soporte con las entradas de actividades apropiadas según sea necesario.

Requisitos:

  • 12 años de experiência en IT HelpDesk.
  • Inglés
  • Licenciatura en Informática o experiência equivalente.
  • Solución de problemas de software y hardware, sistema operativo Windows y Microsoft Office (Excel+).
  • Experiência en redes / CCNA, Networks+.CompTIA A.
- conocimientos en telecomunicacione
- habilidades de servicio al cliente

Tipo de puesto:
Tiempo completo

Salario:
$ al mes

Pregunta(s) de postulación:

¿Cuál es su aspiración salarial?

Experiência:

  • En entornos de soporte de operaciones: 6 años (Obligatorio)