Learning Operations Specialist

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completo

At Johnson & Johnson, the largest healthcare company in the world, we come together with one purpose: to profoundly change the trajectory of health for humanity.


Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years.

Regardless of your race, belief, sexual orientation, religion or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.

When You Join Johnson & Johnson, Your Next Move Could Mean Our Next Breakthrough

We are hiring the best talent for
Learning Operations Specialist II to be located in
Bogota, Colombia


The Learning Operations Specialist will handle the creation of global standard operational guides for a set of assigned learning and development (L&D) programs.

They will train their peers and external vendors to ensure that training logistics, program process, and specifications are successfully implemented to create a best-in-class training experience for participants.

They will support the Global Learning Design & Operations team by coordinating the program logistics for training courses and other program activities as needed.


The Global Learning Delivery Coordinator will:

Key Responsibilities:

  • Coordinate onsite training logistics in assigned locations or for virtual training delivery as needed.
  • Document program specifications from training venue to classroom setup, training materials, printing and shipping instructions, and any related technology needs, etc. to enable a successful learning experience.
  • Create Standard Operational Procedures (SOP) and program operations guides to be leveraged to coordinate training classes and learning experiences.
  • Set up and distribute course evaluation and followup surveys to collect feedback on the learning experience.
  • Compile and prepare training metrics reports and dashboard for review by Corporate Services (L&D) and Global Services colleagues.
  • Partner with Learning Service Delivery team on managing vendor Service Level Agreements (SLAs) and ensure vendor resources are meeting J&J quality standards for operational processes.
  • Train and manage vendor resources to execute on program operational guides and standard processes for delivery of training logistics within the region.
  • Handle and review SLAs by leveraging reports provided by Global Services HR Reporting team to ensure that vendors are meeting the SLAs.
  • Support standard learning processes and practices related to assigned programs Develop understanding of Global Services operations and the J&J organization.
  • Continuously improve systems knowledge and communications skills, thus, enhancing customer service levels.
  • Identify areas for improvement on daily operational processes and provide support to implement these initiatives by highlighting and discussing key changes/improvement programs with management.
  • Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences for future reference.
  • Communicate and interact effectively with customers and team members of the Global Services HR team(s); develop credibility and trusted mutually respected relationships with customers, supervisors, and team members.
  • Interact and work with customers, vendors, service providers, and other third parties as applicable related to the activities and dependencies within the Global Training and Leaning team.

Qualifications:

Qualifications

  • A minimum of a bachelor' degree is required.
  • A minimum of two (2) years of related experience is required.
  • Customer orientation and excellent customer service skills is required.
  • Experience with internal and external partners to address peoplerelated challenges is required.

Preferred:

  • Experience with event planning, training logistics, and coordination associated with learning operations is preferred.
  • The ability to demonstrate and understand how to work and local activities integrate with other HR functional work and in alignment with HR standards is preferred.
  • Basic understanding of business, financial and organizational factors in relation to HR activities is preferred.
  • Experience with tools to report data, track and analyze trends is preferred.

Key Skills:

  • Strong organization skills, attention to detail and follow through to resolve any outstanding issues is required.
  • Strong written and verbal communication skills; leading internal communications and external/client communications with detailed support and assistance is required.
  • The ability to exhibit discretion, professionalism, confidentiality, and judgment are required.
  • The ability to accurately collect information in order to understand and assess the clients' needs and situation is required.
  • The ability to prioritize workload and provide timely followup and resolution is required.

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