Bilingual Client Support Specialist

hace 2 semanas


Cali, Colombia Sitel A tiempo completo

Estamos buscando:

  • Representantes de Servicio al Cliente Bilingües (Nivel B2 de Inglés)
  • Ubicación: Cali, Colombia
  • Tiempo Completo
  • $3.080.000 (Mensual bruto)
  • Contrato a término indefinido

Sobre el Rol:

Estamos buscando representantes bilingües apasionados y orientados al detalle para unirse a nuestra campaña de atención al cliente especializada en pagos y transacciones. En este rol, manejarás interacciones a través de chat, ayudando a los usuarios de una popular aplicación financiera en los Estados Unidos similar a Nequi. Los clientes se comunicarán contigo para resolver dudas sobre la app, problemas de transacciones y consultas generales.

Responsabilidades:

- Proporcionar asistencia a los clientes en inglés a través de chat, abordando sus preocupaciones y consultas sobre la aplicación de pagos.

- Guiar a los usuarios en la resolución de problemas técnicos y financieros con la app.

- Mantener un enfoque profesional y amigable en todas las interacciones.

- Gestionar múltiples chats simultáneamente mientras mantienes la calidad del servicio.

- Documentar y seguir los procedimientos para resolver problemas de manera eficiente.

Requisitos:

- Nivel de inglés B2: Capacidad para comunicarse de manera clara y efectiva en inglés.

- Residencia en Cali.

- Mayor de 18 años.

- Graduado de secundaria

- Habitidades de multitarea y manejo básico de computadoras (sistemas operativos, internet).

- Excelente actitud y habilidades en relaciones de servicio al cliente.

Requisitos

  • Estudios: Bachillerato / Educación Media
  • Ingles- Intermedio
Información adicional:Teletrabajo: 100% presencialTipo de contrato: A tiempo completo

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