Bilingual Client Support Specialist
hace 2 semanas
Estamos buscando:
- Representantes de Servicio al Cliente Bilingües (Nivel B2 de Inglés)
- Ubicación: Cali, Colombia
- Tiempo Completo
- $3.080.000 (Mensual bruto)
- Contrato a término indefinido
Sobre el Rol:
Estamos buscando representantes bilingües apasionados y orientados al detalle para unirse a nuestra campaña de atención al cliente especializada en pagos y transacciones. En este rol, manejarás interacciones a través de chat, ayudando a los usuarios de una popular aplicación financiera en los Estados Unidos similar a Nequi. Los clientes se comunicarán contigo para resolver dudas sobre la app, problemas de transacciones y consultas generales.
Responsabilidades:
- Proporcionar asistencia a los clientes en inglés a través de chat, abordando sus preocupaciones y consultas sobre la aplicación de pagos.
- Guiar a los usuarios en la resolución de problemas técnicos y financieros con la app.
- Mantener un enfoque profesional y amigable en todas las interacciones.
- Gestionar múltiples chats simultáneamente mientras mantienes la calidad del servicio.
- Documentar y seguir los procedimientos para resolver problemas de manera eficiente.
Requisitos:
- Nivel de inglés B2: Capacidad para comunicarse de manera clara y efectiva en inglés.
- Residencia en Cali.
- Mayor de 18 años.
- Graduado de secundaria
- Habitidades de multitarea y manejo básico de computadoras (sistemas operativos, internet).
- Excelente actitud y habilidades en relaciones de servicio al cliente.
Requisitos
- Estudios: Bachillerato / Educación Media
- Ingles- Intermedio
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