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Technical Support Manager COL

hace 2 meses

Bogotá, Colombia T-mapp Jobs A tiempo completo

Compañía líder en tecnología está en búsqueda de un Gerente de Soporte Técnico para su sede en Bogotá, Colombia. Este rol será clave en la planificación, coordinación y supervisión de todas las actividades relacionadas con el soporte técnico y el mantenimiento de sistemas para garantizar un servicio excepcional a nivel regional.

¿Por qué deberías considerar esta oportunidad?

Integrarás una empresa en la vanguardia tecnológica con un compromiso hacia la excelencia operativa.Liderarás iniciativas clave para la optimización de procesos técnicos y la mejora del servicio al cliente.Participarás en proyectos estratégicos que impactan directamente en la operación regional.Tendrás oportunidades de desarrollo profesional en un entorno altamente dinámico.

Reportando al Director de Soporte y Mantenimiento LATAM, tus principales responsabilidades serán:

¿Qué harás en esta posición?

Asegurar la prestación efectiva de servicios de soporte técnico conforme a los acuerdos de nivel de servicio (SLA) establecidos.Facilitar la comunicación y colaboración entre los equipos de soporte en distintos países para mantener la calidad operativa.Implementar estrategias de mejora continua y optimización de la eficiencia en el soporte técnico.Administrar los recursos técnicos y humanos necesarios para garantizar el funcionamiento óptimo de los sistemas.

¿Qué deberías tener previamente?

Título en Ingeniería de Sistemas, Electrónica, o campos relacionados, con estudios avanzados en gestión o administración.
Más de 10 años de experiencia en soporte técnico, incluyendo al menos 3 años en roles de liderazgo.
Inglés avanzado (B2 Mínimo)Amplio conocimiento en tecnologías de la información, como bases de datos y sistemas operativos.
Capacidad para gestionar múltiples proyectos y liderar equipos en un ambiente multicultural.

Nuestro cliente ofrece un paquete de beneficios atractivo que incluye:

Salario competitivo acorde al mercado.
Oportunidades de formación y desarrollo profesional.
Bonificaciones por rendimiento y cumplimiento de objetivos.
Beneficios adicionales como seguro médico y planes de pensión.

Si estás listo para un nuevo desafío en una empresa innovadora, envía tu CV y comienza una nueva etapa en tu carrera profesional.

Un abrazo,

T-mapp Team