support engineer remote

Sutherland Global in Bogote1, Colombia seeks a Technical Support Engineer to deliver first-level technical support for hardware, software, connectivity and platform-related issues onsite at Torre Krystal. The ideal candidate offers advanced English (B2+), strong communication, and 1+ year IT support experience, with familiarity across Zendesk, Jira,...

Short Summary NICE – Tier 2 Support Engineer Pipeline with Sutherland. Work with various NICE departments (Support and R&D) and customers around the globe for end-to-end resolution of issues Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates Conduct thorough and detailed troubleshooting...

One Sutherland is seeking an Actimise Technical Support Engineer in Bogotá for a hybrid role. You will handle client issues, review configurations, and guide users through Java, SQL, and XML-based setups. You will install, configure and customize solutions, reproduce issues, and document interactions in CRM while collaborating with higher tiers for...

About AlphaPoint: Alphapoint provides institutional infrastructure for stablecoin treasury, trading, and liquidity. For more than a decade, Alphapoint has powered digital asset platforms for exchanges, banks, brokerages, fintechs, and payment networks operating across global markets. Our technology supports real-world financial operations including trading,...

About the roleCiraSync On-Premise is our self-hosted contact and calendar synchronization platform for Microsoft Exchange environments. It is the most technically demanding product in our portfolio, and today only a small number of agents can support it. We are hiring a dedicated engineer to expand that coverage. You will work directly inside customer...

Una empresa de tecnología en Colombia busca técnicos de soporte con conocimientos en hardware y software, así como un nivel de inglés conversacional B2. Las responsabilidades incluyen la revisión de errores, documentación de tickets, instalación de equipos y manejo de inventario en ServiceNow. Se requiere experiencia de 2 a 3 años en labor de...

Visa seeks a customer-focused technical support professional to interface with Elite Care and customers globally. You will troubleshoot issues, reproduce defects, and provide prompt responses within SLA while logging defects and collaborating with product teams. Hybrid role based in Toronto, with in-office days and potential onsite support. Strong English...

Coforge is seeking a Senior Application Support Specialist to provide remote, 24/7 SaaS support for Colombian-based operations. The role requires 3+ years in customer or technical support for B2B SaaS products, strong English communication, and experience with Zendesk/Intercom.You will work in a distributed team, handling incidents and improving customer...

Who we areAt Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to remote-first work, and strong culture of connection and global inclusion means...

Yuno, Inc. is seeking a Technical Support Analyst to join our Global Customer Success team. You will build and maintain real-time monitoring systems, respond to incidents, and work with backend teams to diagnose and resolve issues quickly.Fluency in English and 1 year of technical support experience are required. You will help ensure reliable payments across...

OttoMate is seeking experienced bilingual Customer Service Representatives to deliver high-quality support in English and Spanish. This fully remote role handles both inbound and outbound calls, providing accurate product and service information while maintaining a customer-focused approach.Required to have 2+ years in a similar role, excellent communication...

Agency is seeking a Customer Support Agent to assist clients with retirement plan queries, activation tasks, and technical troubleshooting. You will handle inquiries via phone, email, and live chat, ensuring accurate, friendly support for English-speaking customers.Ideal candidates have a high school diploma, strong English communication, and prior customer...

RateHawk is seeking a Customer Support Specialist (Modification Team) to assist clients with booking changes and cancellations from home. You’ll use our CRM to resolve issues quickly, advise on bookings, and communicate with hotels, suppliers, and clients. This role requires upper-intermediate English, empathy, resilience, and a fast learning ability.A...

Prometeo Talent is seeking a Technical Support Representative to join our remote Latin America team. You will assist contractors with platform navigation, provide technical guidance, and conduct demonstrations to help users maximize the software.You will own customer issues from first contact to resolution, escalate complex cases when needed, and document...

SupportYourApp is seeking a T3 Support Engineer to join a global, multilingual team delivering Intelligent Support-as-a-Service. You will troubleshoot escalated backend, databases, and API issues, reproduce bugs, analyze logs, and implement safe fixes while documenting findings. Strong English and SQL skills are essential. You will collaborate with...

SupportYourApp is seeking a T3 Support Engineer to join our global, multilingual team from a home office. You will investigate escalated backend issues, work with databases and cross-system integrations, reproduce bugs, and document findings for Engineering.Requirements: excellent English (C1+), strong SQL, experience in Technical Support or SRE,...

A seed-stage vertical SaaS company is hiring a Support Engineer focusing on backend production support and incident response. This remote role involves triaging and resolving production issues, debugging in Python/Django, and working directly with customers. Candidates must have 4–6 years of production experience, strong SQL and PostgreSQL skills, and...

Talentus Global is seeking a Senior IT Support Engineer (Part-Time) to join our remote-first team. The role emphasizes enterprise IT environments, Azure/Azure Portal, and Microsoft 365 support for global users.You will troubleshoot, manage access and licenses, and deliver remote support with SLA adherence. English at B2 level required; contractor model with...

Carepatron is seeking a Senior Customer Support Specialist to own chat and email support for US customers and to host support video calls when hands-on help is needed. You’ll be the human expert behind our support experience, with Ava handling first-line questions. You’ll intervene on tricky issues, billing questions, and bugs, ensuring fast, empathetic...

Sutherland is seeking a proactive IT Support Specialist (Tier 1) in Bogotá to be the first point of contact for user technical assistance. You will remotely monitor, troubleshoot, and resolve Level 1 issues, deploying software, configuring devices, and managing access using ServiceNow and other tools. You will triage requests, support PCs and peripherals,...