support engineer remote

DevSavant Inc. is seeking a Technical Support Engineer to join our Support team.You will act as the final support tier before escalation to Engineering or Product, helping customers resolve complex technical issues related to APIs, backend systems, integrations, and JavaScript-based workflows. You will work closely with customers, Support Engineers, and...

CloudFactory is seeking a proactive MLOps Support Engineer to ensure AI/ML systems remain stable in production. You will handle Tier 1 and Tier 2 incidents, triage issues, and coordinate with Tier 3 for engineering escalations.Role focuses on maintaining model performance, pipeline health, and on-call readiness across Colombia time zones. A strong background...

Gilat Satellite Networks in Bogotá, Colombia, is seeking a Technical Support Engineer (Tier 2) to provide expert support for Gilat products and solutions across the Americas. The role includes software upgrades, site surveys, and customer-facing activities in a high-tech satellite environment.The ideal candidate has an Electronics/Communications background,...

WPP Production is seeking a Junior Production Support Engineer to help maintain production workstations, systems and infrastructure both on-site and remotely. You’ll learn under senior engineers, handling day-to-day support, deployments, and documentation while contributing to a stable production environment.Ideal candidates bring 0-2 years in IT support,...

Visa seeks a customer-focused technical support professional to interface with Elite Care and customers globally. You will troubleshoot issues, reproduce defects, and provide prompt responses within SLA while logging defects and collaborating with product teams.Hybrid role based in Toronto, with in-office days and potential onsite support. Strong English...

A global IT solutions provider in Colombia is seeking a professional to deliver customer-oriented L1/L2 technical support. The successful candidate will manage incidents and service requests while collaborating with cross-functional teams. Ideal applicants should possess strong skills in incident management, SQL, and experience in version control using Git....

Sonatype Inc. in Colombia is seeking a Technical Support Engineer to debug and troubleshoot incidents and assist customers with Sonatype products. The ideal candidate has 3+ years of experience supporting complex enterprise software solutions and strong skills in Java code.Additionally, you will be responsible for reproducing defects, summarizing customer...

At Talentus Global, we are looking for you! We are a U.S. company with a strong presence in LATAM and across 20+ countries around the world. Some of our key near-shore BPO services include: smart-sourcing, dedicated or cluster teams, managed IT services, software outsourcing, and top ERP & CRM solutions—driven by our practices across many industries,...

Solvd Inc. is seeking a Production Support Engineer to join a small, high-trust team ensuring the health and reliability of a revenue-critical sales platform. You’ll triage incidents, communicate with partners, and drive post-mortems while avoiding code fixes, focusing on plain-language explanations and stakeholder alignment. Ideal candidates have strong...

Sutherland is seeking a highly motivated Technical Support Engineer to join our Bogotá team. You will provide exceptional technical support for IoT devices and web applications, resolve complex issues, and deliver outstanding customer experiences. Requirements include advanced English (B2+), a technology degree or equivalent experience, and familiarity with...

Sutherland Global is seeking an attentive, goal-oriented individual to join our team as a Technical Support Engineer 1 in Bogotá. The role provides entry-level technical support for diagnosing, reproducing, and fixing software and hardware issues, with a focus on NetApp OnTap and NetApp hardware troubleshooting. You will resolve customer problems via phone,...

Capgemini is seeking a bilingual Technical Support Engineer in Bogota to provide first and second-level support in English and Spanish. You will troubleshoot networking, hardware, and software issues, document cases, and collaborate with cross-functional teams to resolve complex problems. Ideal candidates have 1–4 years in technical support, strong English...

Presales Specialist | Telematics We are looking for an ambitious and technically driven Presales Specialist to join our growing South America Sales team in Bogotá, Colombia. In this role, you will serve as the technical advisor supporting our commercial team by designing networking solutions, delivering product demonstrations, and helping customers...

Caterpillar, Inc. in Cartagena, Colombia is seeking a Field Service Representative-1 to join our Product Support team. You will perform preventive and corrective maintenance, inspections, call-out services, and commissioning support to ensure reliable operation of gas turbines and turbomachinery at customer sites. The position requires safety discipline,...

Una empresa de tecnología en Colombia busca técnicos de soporte con conocimientos en hardware y software, así como un nivel de inglés conversacional B2. Las responsabilidades incluyen la revisión de errores, documentación de tickets, instalación de equipos y manejo de inventario en ServiceNow. Se requiere experiencia de 2 a 3 años en labor de...

A leading IT services provider in Colombia is seeking an IT Level 2 Support Engineer to deliver enterprise-level IT support. The ideal candidate will possess 3+ years of experience in managed IT services and have advanced technical skills in areas like server, firewall, and cloud technologies. This full-time role offers a competitive salary, weekly...

Legal Soft is seeking an IT Support Engineer to provide hands-on technical support and maintain a modern SaaS and cloud-based environment, including Google Workspace, Zoom, HubSpot, AWS, and security tools. You will handle help desk tickets, onboarding/offboarding, and implement automation to reduce repeated tasks, while documenting processes and improving...

TechPulse LATAM busca un Ingeniero/a de Soporte de Producción Nivel 2 para su equipo en Medellín. El rol implica mantener sistemas críticos, diagnosticar incidencias y colaborar con desarrollo y operaciones para mejorar confiabilidad y rendimiento. Se valorará experiencia en DevOps, CI/CD, herramientas de monitoreo y entornos de nube. Es una posición...

Sutherland Global in Bogote1, Colombia seeks a Technical Support Engineer to deliver first-level technical support for hardware, software, connectivity and platform-related issues onsite at Torre Krystal. The ideal candidate offers advanced English (B2+), strong communication, and 1+ year IT support experience, with familiarity across Zendesk, Jira,...

Short Summary NICE – Tier 2 Support Engineer Pipeline with Sutherland. Work with various NICE departments (Support and R&D) and customers around the globe for end-to-end resolution of issues Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates Conduct thorough and detailed troubleshooting...