Remote Retirement Plans Support Agent

Agency is seeking a Customer Support Agent to assist clients with retirement plan queries, activation tasks, and technical troubleshooting. You will handle inquiries via phone, email, and live chat, ensuring accurate, friendly support for English-speaking customers.

Ideal candidates have a high school diploma, strong English communication, and prior customer service experience in tech or financial services. Familiarity with Zendesk and Aircall is a plus, and remote collaboration is required.