Patient Relations Specialist in Medellin

hace 3 meses


Medellín, Colombia Apollo XCM LLC A tiempo completo
This is an on-site position based in Medellin, Colombia. Only applications in English will be reviewed.

Medical experience is not required for this role. Candidates with a background in Hospitality / Customer Service / are encouraged to apply

Apollo XCM is looking for the best 'Patient Relations Specialist' who will be responsible for providing excellent customer service to patients, answering all phone calls / text messages and emails, as well as facilitating and coordinating communication between patients, family members, and medical staff.

What you'll be doing:
  • Scheduling patient appointments and making reminder calls.
  • Obtaining patients' addresses, contact details, insurance information, and medical records.
  • Updating and verifying patient information.
  • Answering, investigating, and directing patient requests to the appropriate medical staff member and following up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
  • Performing administrative and clerical duties, such as e-filing paperwork, entering payments, issuing invoices, among others.
  • Participating in the construction of standard operating procedures and making contributions to improve those established.


RequirementsMinimum educational requirements: Professional degree or Technologist degree + Relevant Experience
  • Bilingual (Spanish and English), with strong proficiency both verbal / written - in both languages. The required English level is C1 or above. This is a MUST, since 100% of communications will be in English.
  • Experience working as a Patient Representative, Executive Assistant, Front Desk agent within the Hospitality or Travel agency industry, Customer Service representative, or agent in BPO.
  • Strong interpersonal and communication skills.
  • Focus on customer service.
  • Enjoys working with people.
  • Meticulous attention to detail.
  • Ability to work independently and proactively.
  • Ability to work in a fast-paced environment and demonstrate exceptional multitasking.
  • Understanding of startup culture.


Benefits
  • Contractor agreement with our Headquarters in US
  • Monday to Friday, 7 a.m. to 4 p.m, 8 a.m. to 5 p.m. or from 9 a.m. to 6 p.m.
  • Salary starting at $3,600,000 COP/month, plus social security
  • Opportunities for learning and development
  • Stimulating multicultural environment



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