Logistics Specialist
hace 2 meses
**Logistic Specialist Advanced english**
**Bilingual - Onsite Position**
Location: Medellín, Colombia
**Company brief**
We are Sworkz, a nearshoring company headquartered in Miami, FL. with operations in Medellín, Colombia. Launched in November 2021, our long-term goal is to match US businesses’ growth with positive impact. In Sworkz you'll find more than a workplace We promote a creative environment where all ideas are welcome, leaders are eager to help you grow and co-workers will support you every step of the way.
**Position Overview**:
The Carrier Onboarding Specialist performs multiple roles within the Customer Success department, including but not limited toAs an onboarding specialist for new clients being onboarded to the platform and an Account Manager of assigned Accounts. Supporting the CS team in the escalation or de-escalation of client requests focused on client retention.
**DUTIES AND RESPONSIBILITIES**:
- Possesses the technical aptitude to become a product expert of the HaulPay platform for Carrier clients.
- As an Onboarding Specialist & Account Manager of assigned accounts
- Develop relationships with the client, their employees, and agents through regular follow up during and after onboarding.
- Ensure proper onboarding so the client can realize the full potential and
- functionality that the HaulPay program has to offer.
- Assist the client in all areas of the onboarding process
- Collect product feedback in diagnosing technical or boarding issues
- Proactively monitors account activity to ensure retention and growth of accounts
- Develop best practices to consistently increase active client accounts and growth
- Engage clients proactively to ensure revenue retention and expansion
- Address Escalated issues from clients, invited carriers, and debtors.
- Specifically, the requests, complaints, and product related bug reports or feature
- requests that our CS, sales, or Operations teams.
- Attempt to address or solve the clients’ issues. De-escalate when necessary.
- Documenting the situation and steps taken to address.
- Maintaining a cool mind and consultative approach with the goal of retaining the client’s business and providing a world class experience.
- Escalating to Management when it becomes necessary.
- Will assist the Customer Success team in (but not limited to) the processes below
- The invited carrier processes.
- Inbound Call Centers and ensuring adequate coverage during business hours.
- Inspecting & Verifying Financial Documents.
**QUALIFICATIONS**:
- 1+ year experience working for a trucking company, freight brokerage, or transportation company in carrier operations.
- Experience processing & inspecting transportation related paperwork like BOL’s, POD’s, Invoices, etc...
- Possess a functional understanding of carrier operations related to detention,
- layovers, fuel advances, & the process of invoicing both direct shippers & brokers.
- o Familiarity with FMCSA regulations governing Carrier/Broker Operations & industry
- sites like Safter & Carrier 411
- Background in Customer Support, Customer Success, or Sales in a client facing role.
- Strong verbal and written communication skills in both English and Spanish.
- Excels at digital communication and process efficiency.
- Extremely tech savvy with the innate ability to train and troubleshoot technical issues on
- mobile devices & PC’s with non tech savvy users verbally and/or via video call.
- Excellent ability to switch between internal tasks and customer communication.
- Strong analytical mindset, follow-through, and drive to be the best.
- Awesome attention to detail and focus on being highly organized.
**What we offer**:
- Inclusive environment
- Daily breakfast
- Food and transportation Bonuses
- Health Insurance Coverage (Plan Complementario Sura or EMI)
- Gym Membership & active rest
- Professional and Personal Growth Opportunities
Application Question(s):
- Do you understand this vacancy requires USA logistics experience?
- Do you understand vacancy requires english B2+ or above ?
- This vacancy is contrato indefinido range pay of 3,500,000 - 3,800,000 COP + benefits
-
Logistics Customer Service Specialist
hace 7 días
Medellín, Antioquia, Colombia Source One South A tiempo completoWe are seeking an experienced Logistics Customer Service Specialist to join our team at Source One South in Medellín, Colombia. This is a part-time opportunity for a professional with a strong background in customer service, preferably in logistics.About the RoleThis position involves handling logistics-related calls and emails, providing shipment updates,...
-
Accounting Specialist
hace 2 meses
Medellín, Antioquia, Colombia GLT LOGISTICS A tiempo completo**GLT is a Third Party Logistics Company founded in Miami**, Florida in 2002. Our Company focuses on developing logistics and transportation solutions to simplify the inland freight shipping process, helping our customers to reduce costs, enhance carrier service and improve auditing practices to ensure correct freight bill charges. Our team members are...
-
Logistics Coordinator
hace 3 meses
Medellín, Antioquia, Colombia Source one south A tiempo completo**Job title**: Logistics Coordinator/ Router **Location**: Medellin A Logistics Coordinator, or Logistics Specialist Coordinator, prepares, routes and manages a company's purchase orders. Their main duties include reviewing shipment materials before distribution, collaborating with transportation systems to ensure prompt shipment pick-ups, and monitoring...
-
Bilingual Logistics Specialist
hace 3 meses
Medellín, Antioquia, Colombia S-workz A tiempo completo**Bilingual Logistics Specialist - English B2 or above** Onsite in Medellin - Mall Vizcaya Monday to Friday **Company brief**: We are Sworkz, a near shoring company headquartered in Miami, FL. with operations in Medellín, Colombia. Launched in November 2021, our long-term goal is to match US businesses’ growth with positive impact. In Sworkz you'll find...
-
Logistics Coordinator
hace 7 días
Medellín, Antioquia, Colombia Talentek By Hubtek A tiempo completoTalentek by Hubtek is a company that values the growth and development of its employees, providing opportunities for learning and professional advancement.As a Logistics Coordinator, you will play a crucial role in supporting the operational and administrative processes of our clients through our Talent and Technology services.Key responsibilities...
-
Logistics Coordinator
hace 2 semanas
Medellín, Colombia Source one south A tiempo completoJob title: Logistics Coordinator/ Router Location: Medellin A Logistics Coordinator, or Logistics Specialist Coordinator, prepares, routes and manages a company's purchase orders. Their main duties include reviewing shipment materials before distribution, collaborating with transportation systems to ensure prompt shipment pick-ups, and...
-
Logistics Coordinator
hace 6 días
Medellín, Antioquia, Colombia Source one south A tiempo completoJob Title: Logistics CoordinatorLocation: MedellinA Logistics Coordinator, or Logistics Specialist Coordinator, plays a crucial role in preparing, routing, and managing a company's purchase orders. Their key responsibilities include reviewing shipment materials before distribution, collaborating with transportation systems to ensure prompt shipment pick-ups,...
-
Logistics Operations Specialist
hace 5 días
Medellín, Antioquia, Colombia S-workz A tiempo completo**Company brief** We are Sworkz, a nearshoring company headquartered in Miami, FL. with operations in Medellín, Colombia. Launched in November 2021, our long-term goal is to match US businesses’ growth with positive impact. In Sworkz you'll find more than a workplace! We promote a creative environment where all ideas are welcome, leaders are eager to...
-
Logistics Operations Specialist
hace 6 horas
Medellín, Antioquia, Colombia Talentek By Hubtek A tiempo completoAbout the Role:Talentek By Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent and Technology services.Job Summary:As a Logistics Coordinator, you will analyze, interpret data,...
-
Logistics Operations Specialist
hace 4 días
Medellín, Antioquia, Colombia Talentek By Hubtek A tiempo completoTalentek by Hubtek, a leading company in the supply chain industry, seeks a skilled Logistics Coordinator to join their team in Colombia. The ideal candidate will have excellent English skills, with a B2+ level or higher, and a strong background in International Business, Business Administration, Foreign Trade, or Logistics. As a Logistics Coordinator, you...
-
Logistics Operations Specialist
hace 1 día
Medellín, Colombia S-workz A tiempo completoCompany Brief We are Sworkz, a nearshoring company headquartered in Miami, FL, with operations in Medellín, Colombia. Launched in November 2021, our long-term goal is to match US businesses’ growth with positive impact. In Sworkz, you'll find more than a workplace! We promote a creative environment where all ideas are welcome, leaders are eager to...
-
Logistics Operations Specialist
hace 2 semanas
Medellín, Antioquia, Colombia Talentek By Hubtek A tiempo completoAbout the Role:Talentek by Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities.We support companies through our Talent and Technology services.We strive to become the brightest minds in our field and better serve our...
-
Logistics Operations Specialist Jr
hace 5 días
Medellín, Colombia S-workz A tiempo completoOperation Specialist Jr Bilingual - Onsite Position Location: Medellín, Colombia Company Brief: We are Sworkz, a nearshoring company headquartered in Miami, FL, with operations in Medellín, Colombia. Launched in November 2021, our long-term goal is to match US businesses’ growth with positive impact. In Sworkz, you'll find more than a...
-
Sr. Carrier Sales Specialist
hace 2 meses
Medellín, Antioquia, Colombia Global Logistics Staffing A tiempo completoMedellin Antioquia We are looking for our next Carrier sales rep: **Expectations**: The Carrier Sales Representative is expected to meet and exceed sales targets while maintaining strong relationships with carrier partners. They must be able to work in a fast-paced environment, prioritize multiple tasks, and possess strong communication skills to...
-
Data Entry Specialist Logistics Support
hace 1 semana
Medellín, Antioquia, Colombia Trucking Dispatch Group A tiempo completoJob Description: **Responsibilities**: - Inputting data from **Rate confirmations **into our **Transportation Management System **with speed and accuracy. - Verifying data for accuracy and correcting any discrepancies or errors. - Conducting Fraud Checks with Brokers. - Communicating with drivers regarding appointment times. - Following company policies and...
-
Logistics Coordinator LTL Specialist
hace 1 semana
Medellín, Antioquia, Colombia Talentek By Hubtek A tiempo completoTalentek by Hubtek is a company that values innovation and seeks to support the growth of its employees through learning experiences and opportunities for development. We provide services to companies through our Talent and Technology platform.We strive to be a leader in the supply chain industry, and we want to continue pushing ourselves to become the...
-
Logistics Coordinator
hace 4 días
Medellín, Antioquia, Colombia AJC International A tiempo completoAbout AJC InternationalAJC International is a leading global company in the frozen and refrigerated food products market, serving clients across 140+ countries on six continents. Our diverse workforce comes from over 40 nationalities and speaks more than 26 languages.Job OverviewWe seek a detail-oriented and organized Transportation Specialist to facilitate...
-
Operations Specialist Jr
hace 1 semana
Medellín, Antioquia, Colombia S-workz A tiempo completo**Operation Specialist Jr** **Bilingual - Onsite Position** Location: Medellín, Colombia **Company brief** We are Sworkz, a nearshoring company headquartered in Miami, FL. with operations in Medellín, Colombia. Launched in November 2021, our long-term goal is to match US businesses’ growth with positive impact. In Sworkz you'll find more than a...
-
Data Entry Specialist | Logistics Support
hace 5 días
Medellín, Colombia Trucking Dispatch Group A tiempo completoJob Description: We are seeking a meticulous and detail-oriented individual to join our team as a Data Entry Specialist. The ideal candidate will be responsible for inputting, updating, and maintaining accurate data within our systems and databases. This role requires excellent attention to detail, efficient typing skills, and the ability to work...
-
Optima Solutions Logistics, Controlling
hace 5 meses
Antioquia, Colombia PPG A tiempo completoin the position of Optima Solutions Logistics, Controlling & Analysis Specialist, its fundamental purpose is Responsible for assisting in materials support. supply to automotive OEM key sites, including all aspects of material planning to ensure continuous supply of materials, availability to meet customer production requirements.the position is located in...