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Patient Relations Specialist in Medellin
hace 5 meses
This is an on-site position based in Medellin, Colombia. Only applications in English will be reviewed.
Medical experience is not required for this role. Candidates with a background in Hospitality / Customer Service / are encouraged to apply
Apollo XCM is looking for the best 'Patient Relations Specialist' who will be responsible for providing excellent customer service to patients, answering all phone calls / text messages and emails, as well as facilitating and coordinating communication between patients, family members, and medical staff.
What you'll be doing:
- Scheduling patient appointments and making reminder calls.
- Obtaining patients' addresses, contact details, insurance information, and medical records.
- Updating and verifying patient information.
- Answering, investigating, and directing patient requests to the appropriate medical staff member and following up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
- Performing administrative and clerical duties, such as e-filing paperwork, entering payments, issuing invoices, among others.
- Participating in the construction of standard operating procedures and making contributions to improve those established.
RequirementsMinimum educational requirements: Professional degree or Technologist degree + Relevant Experience
- Bilingual (Spanish and English), with strong proficiency both verbal / written - in both languages. The required English level is C1 or above. This is a MUST, since 100% of communications will be in English.
- Experience working as a Patient Representative, Executive Assistant, Front Desk agent within the Hospitality or Travel agency industry, Customer Service representative, or agent in BPO.
- Strong interpersonal and communication skills.
- Focus on customer service.
- Enjoys working with people.
- Meticulous attention to detail.
- Ability to work independently and proactively.
- Ability to work in a fast-paced environment and demonstrate exceptional multitasking.
- Understanding of startup culture.
Benefits
- Contractor agreement with our Headquarters in US
- Monday to Friday, 7 a.m. to 4 p.m, 8 a.m. to 5 p.m. or from 9 a.m. to 6 p.m.
- Salary starting at $3,600,000 COP/month, plus social security
- Opportunities for learning and development
- Stimulating multicultural environment
Requirements
Bilingual (Spanish and English) with strong proficiency. Experience in Customer Service, Hospitality, or BPO Excellent interpersonal and communication skills. Customer service-oriented and enjoys working with people. Meticulous attention to detail. Ability to work independently and proactively. Thrives in a fast-paced environment with exceptional multitasking. Familiarity with startup culture. Long-term commitment.
