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Guest Service Agent

hace 1 mes

Bogotá, Bogotá D.E., Colombia Hilton Worldwide, Inc. A tiempo completo
Job Summary

As a Guest Service Agent with Hilton Worldwide, Inc., you will be responsible for providing exceptional guest experiences from check-in to check-out. This includes ensuring a smooth and efficient reception experience, handling guest queries, and maintaining a high level of customer service.

Key Responsibilities
  • Provide exceptional guest service and ensure a positive experience from check-in to check-out
  • Handle guest queries and resolve issues in a timely and efficient manner
  • Ensure a smooth and efficient reception experience, including check-in and check-out procedures
  • Maintain a high level of customer service and respond to guest needs in a professional and courteous manner
  • Work collaboratively with the Front Office Team to ensure seamless guest experiences
Requirements
  • Previous experience in a customer-focused industry
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Calm, efficient, and organized with great attention to detail
  • Ability to multi-task while maintaining a positive attitude when working with guests
  • Professional manner with an emphasis on hospitality and guest service
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency
What We Offer

Hilton Worldwide, Inc. is a leading global hospitality company that offers a range of benefits and opportunities for career growth and development. As a Guest Service Agent, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional guest experiences.