Service Desk Technician

hace 5 meses

Bogotá, Colombia Kaplan International Languages A tiempo completo

We are looking for a motivated and experienced full time IT Service Desk Technician who is looking to take the next step in their career in a dynamic and international business setting. Your role will be to resolve IT issues of varying complexities, across a range of IT systems for onsite staff as well as domestic and international remote staff. You will be working collaboratively within a global IT team and will be reporting directly to the Regional Service Desk Manager.

While predominantly providing 1st line IT support you may also be required to participate in the delivery of various IT projects, including but not limited to the physical installation and setup of various types of hardware such as PCs, Macs, routers, and switches. You will need to take ownership and full responsibility for logging and handling your work, as well as monitoring the business systems and resolving issues. The operating hours are between 08:00 - 17:00, Monday through Friday and you must be able to carry out site visits as required.

This role will be primarily office-based in our Bogota office, five days a week. 

Key job responsibilities include, but and not limited to

Providing 1st line IT support for incidents and service requests in person or via remote support tools. Taking ownership and a proactive approach to ensure all incidents or service requests are resolved or closed within the agreed upon SLAs. Recording, tracking, and documenting the lifecycle of an incident or request within the ITSM system following ITIL best practices. Fixing causes, not just symptoms, and doing what is necessary to prevent problems from recurring. Investigating and implementing ways of reducing calls to the Service Desk. Managing end-user accounts, permissions, and access rights to various technology platforms while ensuring that all InfoSec, Compliance, SOX and GDPR requirements are consistently observed. Providing 1st line Microsoft 365 support. Managing on prem and Azure AD user and group objects. Supporting KI’s business systems and 3rd party applications. Contributing to our knowledge base and writing support documentation. Working effectively and productively within a team and with vendors as required. Setting up and configuring new hardware to meet business requirements. Monitoring and maintaining network equipment, servers, VOIP telephony systems and AV technologies.  Keeping up to date on technology and new IT support techniques. Keeping peers and the Service Desk Manager informed of trends, significant problems, and unexpected delays. Recognizing when to escalate IT issues to 2nd line support or other IT groups. Following the ITIL Framework when managing an Incident life cycle. Carrying out maintenance on AV technologies used in our meeting rooms and supporting meetings when and where required. Delivering results set against individual and team KPIs. 

Minimum Qualifications

2+ years of related work experience Proficiency in English language. Technical vocational training or an equivalent combination of training and experience. Good written and verbal communication skills. Strong problem-solving skills. Self-motivated and able to work effectively within a team. Strong multi-tasking skills. Proven customer service skills with a diverse population. Demonstrated ability to learn new systems and technologies quickly. Ability to analyse, understand and effectively communicate deep technical materials. Working knowledge of SOX, GDPR, PCI DSS, ISO 27001 regulations and standards. Working knowledge of ITIL’s ITSM framework. Working knowledge of Microsoft 365, on prem & Azure AD, network technologies, and VOIP systems. Sound knowledge of Win 7/10, Mac OS, MS Office productivity suite, and general desk support. Working Knowledge of mobile OS . Android/iOS and Mobile Deployment Management. Ability to operate effectively and professionally under pressure. Must be authorized to work in Colombia.

Preferred Qualifications   and Experience

Comp TIA A+, Network + CCNA ITIL V4 Foundation Certification Microsoft Azure or any Microsoft 365 Certification. SCCM/InTune knowledge and experience. Experience with network Troubleshooting, routers, switches, WAP’s, DHCP, DNS, TCP/IP, Firewalls, WAN, and LAN. Knowledge of Mac OS and enterprise experience with supporting Mac devices with JAMF.

Physical Requirements

Sitting Standing Walking Climbing Lifting up to 50+ pounds  Pulling Pushing Carrying Grasping Reaching Bending Crawling Visual Acuity Color Determination Speaking Listening May drive a vehicle

  • Service Desk Technician

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Kaplan International Languages A tiempo completo

    Job Title: Service Desk TechnicianWe are seeking a highly motivated and experienced Service Desk Technician to join our dynamic and international team. As a Service Desk Technician, you will be responsible for providing first-line technical support to our staff and resolving IT issues in a timely and efficient manner.Key Responsibilities:Provide technical...

  • Service Desk Technician

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia ALFA INGENIEROS S.A.S A tiempo completo

    Job Title: Service Desk Technician BilingüeWe are seeking a highly motivated Service Desk Technician to join our team in Northern Bogotá. As a key member of our IT team, you will be responsible for providing technical support to management and teaching/administrative staff.Main Responsibilities:Handle Service Desk calls and coordinate the efficient...

  • Senior Service Desk Technician

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia ConvaTec A tiempo completo

    About the RoleAs a Senior Service Desk Technician at ConvaTec, you will play a pivotal role in ensuring the continuous improvement of our IT support services. Your expertise will be sought after to resolve complex technical issues, provide guidance to junior technicians, and collaborate closely with Regional Coordinators.Key ResponsibilitiesProvide advanced...

  • Service Desk Technician

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Convatec A tiempo completo

    About the RolePioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products...

  • Service Desk Technician

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Convatec A tiempo completo

    About the RolePioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products...

  • Service Desk Technician

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Kaplan International Languages A tiempo completo

    Job Title: Service Desk TechnicianWe are seeking a highly motivated and experienced Service Desk Technician to join our dynamic and international team at Kaplan International Languages. As a key member of our IT department, you will play a crucial role in providing top-notch technical support to our staff and ensuring the smooth operation of our IT...

  • Service Desk Technician

    hace 2 semanas

    Bogotá, Colombia ConvaTec A tiempo completo

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...

  • Service Desk Technician

    hace 1 mes

    Bogotá, Colombia Kaplan International A tiempo completo

    FOR PRIORITY CONSIDERATION, PLEASE APPLY DIRECTLY ON OUR SITE: We are looking for a motivated and experienced full time IT Service Desk Technician who is looking to take the next step in their career in a dynamic and international business setting. Your role will be to resolve IT issues of varying complexities, across a range of IT systems for onsite...

  • Service Desk Technician

    hace 2 meses

    Bogotá, Bogotá D.E., Colombia Kaplan International Languages A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced IT Service Desk Technician to join our dynamic and international business setting. As a key member of our global IT team, you will be responsible for resolving IT issues of varying complexities across a range of IT systems for onsite staff as well as domestic and international remote staff.Key...

  • Service Desk Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Netlogistik A tiempo completo

    Service DeskNetlogistik es una empresa líder en servicios de tecnología para la cadena de suministro, buscando siempre brindar valor agregado a nuestros clientes. Estamos comprometidos con la excelencia y la innovación, y estamos buscando a un profesional para unirse a nuestro equipo de Service Desk.ResponsabilidadesAtender y resolver las consultas y...

  • Service Desk Analyst

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Globant A tiempo completo

    Service Desk AnalystWe are a digitally native technology services company where innovation, design and engineering meet scale. Our team is looking for a skilled Service Desk Analyst to join our Bogota, Colombia office.Key Responsibilities:Provide user support and customer service on company-supported computers, applications and platforms.Respond to requests...

  • Field Service Technician

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Diebold Nixdorf A tiempo completo

    Job SummaryWe are seeking a skilled Field Service Technician to join our team at Diebold Nixdorf. As a Field Service Technician, you will be responsible for performing basic installation and minor repairs on our products and services, including maintenance for ATMs, retail point of sale equipment, and related PC and PC peripherals.Key ResponsibilitiesPerform...

  • Field Service Technician

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Diebold Nixdorf A tiempo completo

    Job SummaryWe are seeking a skilled Field Service Technician to join our team at Diebold Nixdorf. As a Field Service Technician, you will be responsible for performing basic installation and minor repairs on our products and services, including maintenance for ATMs, retail point of sale equipment, and related PC and PC peripherals.Key ResponsibilitiesPerform...

  • Assoc. Service Desk Analyst

    hace 2 meses

    Bogotá, Cundinamarca, Colombia Visa A tiempo completo

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...

  • Field Service Technician

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Raytheon Technologies A tiempo completo

    Job Summary:We are seeking a skilled Field Service Technician to join our team at Collins Aerospace, a Raytheon Technologies company. As a Field Service Technician, you will be responsible for performing a variety of duties, including servicing, operating, maintaining, repairing, and removing equipment.Key Responsibilities:Perform troubleshooting and repair...

  • Service Desk Operations Manager

    hace 1 día

    Bogotá, Bogotá D.E., Colombia Mastercard A tiempo completo

    Mastercard Service Desk Operations ManagerOur mission at Mastercard is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. We're seeking a highly motivated and experienced Service Desk Operations Manager to join our Global Business Services Center (GBSC) team.Key...

  • IT Help Desk Technician

    hace 1 mes

    Bogotá, Cundinamarca, Colombia Otte Polo Group A tiempo completo

    The **Otte Polo Group** is a business group in the tech support, call center, and fulfillment industries. We operate in the U.S., Ukraine, Nicaragua, and Peru. Our brands include: Geeks on Site, Responsive Answering Service, and Phase V Fulfillment. Are you looking to grow professionally? Are you passionate about innovative business models and quality...

  • Field Service Technician

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Raytheon Technologies A tiempo completo

    Job Summary:We are seeking a skilled Field Service Technician to join our team at Collins Aerospace, a Raytheon Technologies company. As a Field Service Technician, you will be responsible for performing a variety of duties, including servicing, operating, maintaining, repairing, and removing equipment.Key Responsibilities:Perform troubleshooting and...

  • Human Resources Service Desk Manager

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Mastercard A tiempo completo

    Job Title: Human Resources Service Desk ManagerJob Summary: We are seeking a highly motivated and experienced Human Resources Service Desk Manager to join our team at Mastercard. As a key member of our Global Business Services Center (GBSC), you will be responsible for leading the Service Desk Operations team and overseeing the day-to-day operations of our...

  • Global Service Desk Support Specialist

    hace 1 día

    Bogotá, Bogotá D.E., Colombia Michael Page International A tiempo completo

    **Global Service Desk Support Specialist**At Michael Page International, we are seeking a skilled Global Service Desk Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing high-quality technical support to our internal and external customers.**Key Responsibilities:**Provide 1st and 2nd line support...