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Jr Customer Service Associate
hace 2 meses
Descripción de la empresa
Ubicación: Bogotá, Colombia
Descripción del empleo
Acerca del rol
El Jr Customer Service Associate será responsable de ofrecer servicio a nuestros clientes, asegurando que todas sus consultas y solicitudes se gestionen de manera eficiente utilizando las plataformas adecuadas de NielsenIQ.
El trabajo se centrará en el soporte al cliente a través de CSO/MSD para la clasificación de tareas y la resolución de solicitudes de clientes para impulsar una experiencia satisfactoria con actualizaciones y respuestas oportunas y precisas.
Responsabilidades
Dominio de los procesos y metodologías de NIQ, desempeñando un papel activo en la mejora de la satisfacción del cliente. Responsable de garantizar la entrada de tickets y el análisis adecuados antes de la transferencia a los equipos de operaciones. Mantener comunicación continua y apoyo con los equipos de operaciones, para evitar retrasos y garantizar la calidad en las respuestas. Asegurar soporte óptimo y solución de consultas y/o solicitudes de clientes mediante el seguimiento de acciones para ofrecer una comunicación efectiva. Proponer automatización de procesos o mejoras utilizando herramientas como Power BI / Excel Macros. Colaboración con equipos de operaciones y comerciales según Job Aids y el Diseño de Procesos definidos. Cumplimiento de KPIs de rendimiento para mejorar la calidad del desempeño (transferencias y respuestas a tiempo) y mantener la disciplina laboral.Acerca de ti
Un Jr Customer Service Associate exitoso gestiona consultas y solicitudes de diferentes clientes de NIQ. Es responsable de garantizar respuestas claras y precisas que resuelvan consultas y solicitudes sobre los servicios de NIQ Retail y Scantrack. Garantiza la entrada correcta, un análisis completo y actualizaciones frecuentes para lograr la mejor respuesta posible, asegurando una experiencia eficiente para el cliente.
Requisitos
Habilidades Técnicas
Licenciatura: Administración de Empresas/Analista, Matemáticas, Estadística, Economía o Ingeniería. De 6 meses a 1 año de experiencia en áreas relacionadas. Nivel intermedio de inglés (escrito y conversacional) es una ventaja. Excelentes habilidades de comunicacion verbal y escrita (ortografia, puntuacion, gramatica). Alta capacidad analitica y habilidades cuantitativas. Habilidades de gestión de proyectos (ruta crítica, secuenciación de tareas, resolución de problemas, etc.).Habilidades Blandas
Capacidad para traducir detalles técnicos de diferentes contextos de clientes. Excelentes habilidades organizativas: cumplimiento de plazos y seguimientos. Precisión, proactividad y atención al detalle. Construcción de relaciones en equipos multiculturales. Capacidad para trabajar bajo presión y solicitar apoyo cuando sea necesario. Empatía y paciencia. Adaptabilidad para manejar situaciones frustrantes con clientes internos y externos. Habilidades analíticas y aptitud para datos y procesos operativos. Orientacion al detalle, organización y estructura.
Información adicional
Our Benefits
Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP)About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:
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