Jr Customer Service Associate

hace 2 meses


Bogotá, Colombia NielsenIQ A tiempo completo

Descripción de la empresa

Ubicación: Bogotá, Colombia

Descripción del empleo

Acerca del rol

El Jr Customer Service Associate será responsable de ofrecer servicio a nuestros clientes, asegurando que todas sus consultas y solicitudes se gestionen de manera eficiente utilizando las plataformas adecuadas de NielsenIQ.

El trabajo se centrará en el soporte al cliente a través de CSO/MSD para la clasificación de tareas y la resolución de solicitudes de clientes para impulsar una experiencia satisfactoria con actualizaciones y respuestas oportunas y precisas.

Responsabilidades

Dominio de los procesos y metodologías de NIQ, desempeñando un papel activo en la mejora de la satisfacción del cliente. Responsable de garantizar la entrada de tickets y el análisis adecuados antes de la transferencia a los equipos de operaciones. Mantener comunicación continua y apoyo con los equipos de operaciones, para evitar retrasos y garantizar la calidad en las respuestas. Asegurar soporte óptimo y solución de consultas y/o solicitudes de clientes mediante el seguimiento de acciones para ofrecer una comunicación efectiva. Proponer automatización de procesos o mejoras utilizando herramientas como Power BI / Excel Macros. Colaboración con equipos de operaciones y comerciales según Job Aids y el Diseño de Procesos definidos. Cumplimiento de KPIs de rendimiento para mejorar la calidad del desempeño (transferencias y respuestas a tiempo) y mantener la disciplina laboral.

Acerca de ti

Un Jr Customer Service Associate exitoso gestiona consultas y solicitudes de diferentes clientes de NIQ. Es responsable de garantizar respuestas claras y precisas que resuelvan consultas y solicitudes sobre los servicios de NIQ Retail y Scantrack. Garantiza la entrada correcta, un análisis completo y actualizaciones frecuentes para lograr la mejor respuesta posible, asegurando una experiencia eficiente para el cliente.

Requisitos

Habilidades Técnicas

Licenciatura: Administración de Empresas/Analista, Matemáticas, Estadística, Economía o Ingeniería. De 6 meses a 1 año de experiencia en áreas relacionadas. Nivel intermedio de inglés (escrito y conversacional) es una ventaja. Excelentes habilidades de comunicacion verbal y escrita (ortografia, puntuacion, gramatica). Alta capacidad analitica y habilidades cuantitativas. Habilidades de gestión de proyectos (ruta crítica, secuenciación de tareas, resolución de problemas, etc.).

Habilidades Blandas

Capacidad para traducir detalles técnicos de diferentes contextos de clientes. Excelentes habilidades organizativas: cumplimiento de plazos y seguimientos. Precisión, proactividad y atención al detalle. Construcción de relaciones en equipos multiculturales. Capacidad para trabajar bajo presión y solicitar apoyo cuando sea necesario. Empatía y paciencia. Adaptabilidad para manejar situaciones frustrantes con clientes internos y externos. Habilidades analíticas y aptitud para datos y procesos operativos. Orientacion al detalle, organización y estructura.

Información adicional

Our Benefits

Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit

Want to keep up with our latest updates?

Follow us on: | | | 

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: 



  • Bogotá, Colombia NielsenIQ A tiempo completo

    Company Description Location: Bogotá Modality: Hybrid Job Description About the Job The Customer Service Associate is responsible of offering service to our top clients and of managing the complex countries of the LATAM region; ensuring all customer inquiries and queries are turned around efficiently using the proper NielsenIQ platforms....


  • Bogotá, Bogotá D.E., Colombia Teleperformance Colombia A tiempo completo

    Customer Service AssociateWhy TP?With a presence in more than 91 countries, we are the industry leader Great Place to Work has certified us as one of the best companies to work in the country and the world. We dont stop innovating, and we always go beyond.Are you ready to work with the TOP team?What youll do as a Customer Service Associate?Respond to all...


  • Bogotá, Colombia Autocab A tiempo completo

    JOIN OUR TEAM Customer Care Associate We're on the hunt for a vibrant Customer Care Associate to join our close-knit team and help our customers Go Further. Reason for the Role: The need to improve customer engagement levels will act as a critical differentiator between Autocab and its competition. A need has arisen to regularly contact our...


  • Bogotá, Bogotá D.E., Colombia Teleperformance A tiempo completo

    Overview Why Choose Teleperformance? As a global leader in the industry, we operate in over 100 countries and have been recognized by Great Place to Work as one of the top employers worldwide. Our commitment to innovation and excellence sets us apart. Are you prepared to join a team of top professionals? Key Responsibilities What you will...


  • Bogotá, Colombia Sitel A tiempo completo

    About UsFoundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...


  • Bogotá, Colombia Amadeus A tiempo completo

    Job TitleCustomer Support AssociateAs a member of Customer Care Center (CCC) the Product Advocate will provide functional & technical support. The team will require working with applications as well as infrastructure components to undertake analysis, diagnosis and resolution of end user incidents.In addition, execute and document tests in the above...


  • Bogotá, Cundinamarca, Colombia JMK Property Management A tiempo completo

    **Company Description** As a Leasing and Tenant Relations Associate, you will be responsible for ensuring seamless operations related to tenant leasing and retention, with a strong focus on delivering exceptional customer service, proactive problem-solving, and meticulous attention to detail. You will act as a key point of contact for tenants and leasing...


  • Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completo

    Titulo: Customer Service Representative con Enfoque en Asistencia de Seguros Médicos - Trabajo RemotoEmpresa: CUSTOMER OPERATION SUCCES S.A.S. ¡Únete a nuestro equipo! Oferta Laboral: Servicio al Cliente - Asistencia de Seguros Médicos Descripción del puesto: Estamos buscando personas apasionadas por brindar un excelente servicio al cliente para...


  • Bogotá, Cundinamarca, Colombia Vantage Specialty Chemicals A tiempo completo

    Vantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW’S SOLUTIONS TODAY. The Custmer Service Representative ensures that customers are provided best in class...

  • Customer Service Agent

    hace 3 meses


    Bogotá, Colombia Unicity A tiempo completo

    Unicity International Customer Service Agent Position in Bogotá Unicity International, a global health and wellness company, is seeking commercial advisors/agents to join our customer service team in Bogotá. This role focuses on serving the Latin markets in the United States, Canada, and Puerto Rico. Position Details: - Schedule:Sunday to Sunday-...

  • Customer Service Manager

    hace 2 semanas


    Bogotá, Cundinamarca, Colombia NielsenIQ A tiempo completo

    The role will be to manage and develop a team of analytically and technically-oriented associates to ensure high client satisfaction through the timely delivery of high-quality projects. The Team Leader will need to negotiate and align with internal stakeholders to manage the Client’s expectations, as well as continuously upskill his/her direct reports to...


  • Bogotá, Bogotá D.E., Colombia Iron Mountain A tiempo completo

    About Iron MountainAt Iron Mountain, we understand that effective work creates a positive impact for our clients, our team members, and the environment. We are looking for dedicated and intelligent individuals to join our team. Whether you are starting your career or seeking a new direction, we invite you to explore how you can enhance the impact of your...


  • Bogotá, Cundinamarca, Colombia DSolutions A tiempo completo

    The Customer Service Supervisor is focused on providing exceptional direction to the department and effective solutions to any issue, being a support, directing, training and conducting an excellent performance. Also, It's important giving results, reviewing stadistics and showing an evident improving of the whole team. Monthly Bonus Opportunities 3.5M...


  • Bogotá, Cundinamarca, Colombia Transcom A tiempo completo

    _**Are you passionate about customer service?**_ - We have the perfect opportunity for you and invite you to experience our incredible We Care culture, being part of the WAVE 1 of our New Fashion Campaign_ We're on the lookout for enthusiastic and dedicated individuals who are passionate about delivering exceptional customer service to join our innovative...


  • Bogotá, Cundinamarca, Colombia Reclatam A tiempo completo

    **Job Title**: Customer Service Agent **Company**: Reclatam **Location**: Remote (An office is available if you prefer a hybrid arrangement) **Job Type**: Full-time, Rotating Shifts (Day/Night and weekends) **Number of Positions Available**: 20 **About the Role**: Reclatam is seeking dedicated and experienced Customer Service Agents to join our team and...

  • Customer Service Manager

    hace 2 semanas


    Bogotá, Colombia NielsenIQ A tiempo completo

    Job Description The role will be to manage and develop a team of analytically and technically-oriented associates to ensure high client satisfaction through the timely delivery of high-quality projects. The Team Leader will need to negotiate and align with internal stakeholders to manage the Client’s expectations, as well as continuously upskill...

  • Jr. Trainer

    hace 2 semanas


    Bogotá, Cundinamarca, Colombia Unicity USA Inc A tiempo completo

    Unicity International Bilingual Jr Trainer in Bogotá Are you an energetic, empathetic, and organized individual with teaching skills?Unicity International, a global health and wellness company, is looking for a passionate Jr. Trainer to join our team! As a Jr. Trainer, you'll be responsible for delivering client-focused training to address new hires,...

  • Service Titan

    hace 2 semanas


    Bogotá, Colombia Everise A tiempo completo

    Company OverviewJoin us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the...

  • Rep II

    hace 3 meses


    Bogotá, Colombia World Courier de Colombia S.A. A tiempo completo

    Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals...


  • Bogotá, Bogotá D.E., Colombia Teleperformance Colombia A tiempo completo

    Customer service specialist BogotaYoure the player were missing on this TOP TeamWere looking for a Customer Expert. You will be responsible for responding to all customer inquiries and providing excellent customer service by being a good listener, proactive, patient, and understanding. You must work with confidential customer information while handling it...