Technical Support Manager
hace 3 semanas
*This role is remote and open to any country in Latin America.*
Hi We're LinkGraph, an SEO software company (and full-service digital agency) focused on engineering products and services that help websites improve their performance on Google. We are a rapidly growing organization with clients from Fortune 500 companies to leading Silicon Valley tech startups, and we're looking to bring on a Technical Support Manager to help us propel our growth. Check out our careers page here.
If you're smart, ambitious, and passionate about working for a tech company, we want to hear from you
Watch the Platform Walkthrough and Overview Video from our Founder Manick Bhan.
Requirements:
This role will be expected to work in EST.
- Ability to keep up with a fast moving team that's constantly building new products and features.
- Customer success experience.
- Someone really technical minded who can dive in and learn a product inside + out
- Ability to record Loom videos demonstrating product issues / usability problems, along with presenting solutions.
- SaaS or SEO background a huge plus
- Someone looking for a fast-paced startup culture to grow in.
- Fluent in written + verbal English.
Responsibilities:
- Attending daily SCRUMS.
- Testing specific product categories within the dashboard and reporting on usability issues, bugs, workflow problems, and more.
- Communicating with clients on live chat/our virtual office to help solve problems and answer questions.
- Develop and apply testing processes for new and existing products to meet client needs.
- Leading product demos + customer onboarding calls with clients.
- Discuss product issues with the team.
- Adapting to the role as needed.
Life at LinkGraph
At LinkGraph, we are committed to enjoying life as we are to delivering best-in-class services and software. From community volunteer days, socially conscious initiatives, and team lunches and outings, our office reflects our team's diverse interests.
We're a growing team of diverse professionals, however, we all share the same goals: to be a part of a company that's on the edge of digital marketing, to make the world a better place, and to have fun doing it. Our team culture is one of fast-paced innovation, where each person is empowered to take on their own ambitious projects, with the support of their teammates. We've got plenty of perks, but the biggest one is working with other energetic high-achievers.
We are very proud of the kind, inclusive, and collaborative company culture we have built and have been very lucky to be recognized by both national and local industry leaders:
- 2023 + 2022 Inc. 5000 List of the Fastest-Growing Companies in America
- Nevada's Top Workplaces - #1 Small Business (Under 150 Employees), Best New Ideas
- Best Start-Up Agency (U.S. Search Awards)
- Top B2B Companies (Clutch)
- Inc's On The Rise and Best Places to Work (Inc. Magazine)
- Great Place to Work Certified (Great Place to Work)
Salary:
$2000 a month
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