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About LinkGraph
LinkGraph is a rapidly growing organization that specializes in engineering products and services to help websites improve their performance on Google. As a leading SEO software company and full-service digital agency, we are committed to delivering innovative solutions that meet the evolving needs of our clients.
Job Summary
We are seeking a highly skilled Technical Support Manager to join our team. As a Technical Support Manager, you will be responsible for providing exceptional customer support, troubleshooting technical issues, and collaborating with our development team to identify and resolve product defects.
Key Responsibilities
- Customer Support
- Provide timely and effective support to clients via live chat and virtual office
- Communicate with clients to understand their technical issues and provide solutions
- Product Testing
- Test specific product categories within the dashboard to identify usability issues, bugs, and workflow problems
- Report findings to the development team to facilitate product improvements
- Collaboration
- Work closely with the development team to identify and resolve product defects
- Participate in daily SCRUMs to discuss product issues and progress
- Training and Development
- Develop and apply testing processes for new and existing products to meet client needs
- Lead product demos and customer onboarding calls to ensure seamless client onboarding
Requirements
- Technical Expertise
- Strong technical background with experience in SaaS or SEO
- Ability to learn and adapt to new products and technologies
- Communication Skills
- Excellent written and verbal communication skills in English
- Ability to communicate complex technical issues to non-technical clients
- Time Zone
- Must be available to work in EST
What We Offer
We offer a competitive salary of $2000 per month and a fast-paced startup culture that encourages growth and innovation. If you are a motivated and technical individual who is passionate about delivering exceptional customer support, we encourage you to apply for this exciting opportunity.
