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We are seeking a highly skilled Technical Support Manager to join our team at LinkGraph. As a Technical Support Manager, you will be responsible for providing exceptional customer support to our clients, ensuring their satisfaction with our products and services.
Key Responsibilities- Customer Support: Respond to client inquiries and resolve technical issues in a timely and professional manner.
- Product Testing: Test our products and services to identify usability issues, bugs, and workflow problems.
- Communication: Communicate with clients through live chat and virtual office to provide support and answer questions.
- Process Development: Develop and apply testing processes for new and existing products to meet client needs.
- Product Demos: Lead product demos and customer onboarding calls with clients.
- Team Collaboration: Discuss product issues with the team and adapt to the role as needed.
At LinkGraph, we are committed to delivering best-in-class services and software. Our team culture is one of fast-paced innovation, where each person is empowered to take on their own ambitious projects, with the support of their teammates.
We are a growing team of diverse professionals, and we all share the same goals: to be a part of a company that's on the edge of digital marketing, to make the world a better place, and to have fun doing it.
What We Offer- Competitive Salary: $2000 a month
- Collaborative Team Environment: Work with a team of high-achievers who are passionate about delivering exceptional results.
- Opportunities for Growth: Take on new challenges and develop your skills in a fast-paced startup culture.
