Customer Success Engineer

hace 3 meses

Bogotá, Colombia Quorum Software A tiempo completo

Overview

The primary role of the Customer Success Engineer (CSE) position is to build relationships with new and existing customers by project managing their on boarding to the product, providing best practices, technical and customer support, and user training on the application. Quorum has built its reputation in the industry offering an exceptional level of support to customers. An ideal candidate is technically savvy with excellent communication skills, project management experience, and knowledge of the upstream oil and gas industry. The CSE is responsible for client consulting, new customer implementation, project management technical troubleshooting, customer support and new user training.

Responsibilities

Technical & Customer Support troubleshooting issues over the phone and support portal. Training of new users and consulting best practices. Graduating new customer from onboarding to company advocates (partners) who provide additional value through referrals and joint initiatives. Follows and contributes to processes and procedures in place to implement new customers. Provide feedback to product & development group of customer requests for feature and product development. Participate in Quality Assurance testing for new application releases and data import projects. Tracking time, maintaining documented relationships, and identified risks in the company CRM application. Prioritizing support and development tasks and allocating time. Performing actions necessary to retain customers. Configuration of Application Interacting with Land Team members, Outsourced Development Teams, and Customers Customer issues related to the product Manages all resources related to the successful maintenance and development of the business And other duties as assigned.

Requirements

4 year degree from an accredited university Experience working with software products in a support, development, testing, or implementation capacity Advanced Excel skills (ability to work with VLOOKUP, INDEX, MATCH, IF functions) Excellent Interpersonal Skills - able to develop productive relationships with colleagues, customers, and associates Problem solving, ability to communicate with the highest level in customer organizations Strong written and oral communication skills Strong time management and organizational skills with an attention to detail and ability to handle multiple priorities effectively Logical Thinker Energetic Customer Service Oriented - Responds promptly to customer needs and solicits feedback to improve service and offerings Demonstrates maturity and seasoned judgment Fluent in English, both written and verbal

Preferred Skills

2-3 years experience Customer Service and Application Support. Basic database (SQL) working knowledge. 3+ years of oil and gas industry experience with a detailed understanding of upstream Oil & Gas operations

Additional Details

Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver’s License Verification and Passport/ID validation. Visa Sponsorship: Employment eligibility to work with Quorum Software in Colombia is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable. Current professional card or registration in Colombia (if applicable): The successful candidate will be required to present their professional card or registration information if the role is deemed to be regulated. Onboarding Medical: The successful candidate will be required to undergo an onboarding medical examination prior to commencement of employment, in accordance with Colombian legislation.

Please Submit your CV/Resumé in English

About Quorum Software
Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since , Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com.

Diversity Statement : At Quorum, we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other characteristics that make us unique. We have a DEI committee focused on Culture, Advocacy and Talent, have company-wide Unconscious Bias training and more.

Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department

  • Manager Customer Success

    hace 1 semana

    Bogotá, Cundinamarca, Colombia HRprofile A tiempo completo

    HR Profile, a consulting firm specializing in recruitment and selection of professionals for the LATAM region, is seeking an **Manager** **Customer Success ** for our client, a multinational company specializing in digital development and agile solutions, with operations in the USA, Chile, Mexico, and Colombia. **Objective**:As a Customer Success Manager,...

  • Customer Success Engineer

    hace 3 meses

    Bogotá, Colombia Quorum Software A tiempo completo

    Overview The primary role of the Customer Success Engineer (CSE) position is to build relationships with new and existing customers by project managing their on boarding to the product, providing best practices, technical and customer support, and user training on the application. Quorum has built its reputation in the industry offering an exceptional...

  • Customer Success

    hace 3 meses

    Bogotá, Colombia Global66 A tiempo completo

    Sé el/la próxim@ Customer Success en Global66, acompáñanos a mejorar la calidad de vida de las personas y empresas a través de productos y servicios financieros tecnológicos.Somos una Tribu compuesta por más de 200 personas de diferentes nacionalidades, situadas en varios países (Chile, Argentina, Perú, Brasil y Colombia) Nos conectamos a través de...

  • Customer Success Executive

    hace 5 días

    Bogotá, Cundinamarca, Colombia Infobip Ltd A tiempo completo

    At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s...

  • Customer Success Manager III

    hace 6 días

    Bogotá, Bogotá D.E., Colombia Avaya A tiempo completo

    ABOUT THE ROLE In this position, you will manage our AXP Public Cloud clientele and solutions, guiding them from initial onboarding through to revenue retention. You will collaborate closely with teams to drive comprehensive customer engagement processes, including Adoption, Expansion, and Renewals. Additionally, you will work to enhance customer references...

  • Customer Success Associate

    hace 6 días

    Bogotá, Bogotá D.E., Colombia Iron Mountain A tiempo completo

    About Iron MountainAt Iron Mountain, we understand that effective work creates a positive impact for our clients, our team members, and the environment. We are looking for dedicated and intelligent individuals to join our team. Whether you are starting your career or seeking a new direction, we invite you to explore how you can enhance the impact of your...

  • Enterprise Customer Success Manager

    hace 3 meses

    Bogotá, Colombia InEvent A tiempo completo

    ABOUT INEVEN T InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with InEventers in over 13 different...

  • CoE Customer Success Specialist

    hace 2 meses

    Bogotá, Colombia Iron Mountain A tiempo completo

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...

  • Customer Service, Medical Insurance Assistance

    hace 2 días

    Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completo

    Titulo: Customer Service Representative con Enfoque en Asistencia de Seguros Médicos - Trabajo RemotoEmpresa: CUSTOMER OPERATION SUCCES S.A.S. ¡Únete a nuestro equipo! Oferta Laboral: Servicio al Cliente - Asistencia de Seguros Médicos Descripción del puesto: Estamos buscando personas apasionadas por brindar un excelente servicio al cliente para...

  • Senior Customer Success Onboarding Specialist

    hace 6 días

    Bogotá, Bogotá D.E., Colombia LatamCent A tiempo completo

    Position: Senior Customer Success Onboarding Specialist Are you passionate about empowering customers to thrive with sales automation? At LatamCent, we are seeking a dedicated Customer Success Onboarding Specialist to facilitate the onboarding process for our diverse clientele. About Us: LatamCent specializes in providing innovative solutions that enhance...

  • Customer Success Support

    hace 2 meses

    Bogotá, Colombia Sagan A tiempo completo

    Job Title: Customer Success Support - LATAMLocation: Remote (CST Time zone)Salary Range: up to 2500 USD Work Schedule: Monday-Friday, 8:30 AM to 5:30 PM CSTMornings are usually the busiest as the team reviews overnight work. NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and...

  • Customer Success Manager

    hace 3 semanas

    Bogotá, Colombia SAP A tiempo completo

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • IT Customer Engineer

    hace 2 meses

    Bogotá, Colombia Equinix A tiempo completo

    Who are we? Equinix is the world’s digital infrastructure company®, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with...

  • Customer Success Team Lead

    hace 3 meses

    Bogotá, Colombia Global66 A tiempo completo

    Sé el/la próxim@ Customer Success Team Lead de Global66, acompáñanos a mejorar la calidad de vida de las personas y empresas a través de productos y servicios financieros tecnológicos.Somos una Tribu compuesta por más de 200 personas de diferentes nacionalidades, situadas en varios países (Chile, Argentina, Perú, Brasil y Colombia) Nos conectamos a...

  • Customer Success Manager

    hace 1 semana

    Bogotá, Colombia Sagan A tiempo completo

    Job Title: Customer Success Manager - LATAM Location: Remote (EST Time Zone) Salary Range: Up to $4,500 USD per month Work Schedule: Monday-Friday, 9:00 AM to 5:00 PM EST NOTE: Independent Contractor Position Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of...

  • Senior Customer Success Onboarding Consultant

    hace 6 días

    Bogotá, Bogotá D.E., Colombia LatamCent A tiempo completo

    Position: Senior Customer Success Onboarding Consultant Are you eager to be part of a fully remote organization that empowers over 20,000 clients to thrive through sales automation? If so, we invite you to consider the role of Senior Customer Success Onboarding Consultant at LatamCent. About Us: LatamCent specializes in providing streamlined email outreach...

  • Senior Customer Success Onboarding Consultant

    hace 6 días

    Bogotá, Bogotá D.E., Colombia LatamCent A tiempo completo

    Position: Senior Customer Success Onboarding Consultant Are you ready to become an integral part of a fully remote organization dedicated to empowering over 20,000 customers in optimizing their sales automation strategies? We are excited to introduce the opportunity for a Senior Customer Success Onboarding Consultant at LatamCent. About Us: LatamCent...

  • Client Success Specialist

    hace 2 semanas

    Bogotá, Colombia Anthology Inc A tiempo completo

    Description Customer Success Specialist Remote - Colombia *ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED* The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation...

  • Customer Success Senior Clinics

    hace 2 meses

    Bogotá, Colombia MioDottore A tiempo completo

    Descripción de la empresa es la plataforma líder en el mundo que conecta Especialistas de Salud con Pacientes a través de nuestra página web y aplicaciones. Somos una empresa que brinda soluciones para digitalizar el sector salud y hacer la experiencia de la salud mas humana. Buscamos a nuestro próximo Customer Success Senior Descripción del...

  • Client Success Specialist

    hace 2 semanas

    Bogotá, Cundinamarca, Colombia Anthology, Inc. A tiempo completo

    Customer Success Specialist Remote - Colombia *ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED* The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and...