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Customer Success Coordinator
hace 4 meses
Job Title: Customer Success Coordinator
Location: Remote (PST Timezone)
Work Schedule: Monday - Friday, 8AM to 5PM PST
Job Description:
Join our early-stage Fintech startup, revolutionizing fuel management for logistics companies. As a Customer Success Coordinator, you'll play a pivotal role in ensuring our clients maximize the benefits of our company, our innovative fuel payment solution.
Responsibilities:
- Onboard New Customers:
- Guide clients through the setup process, ensuring smooth account activation.
- Provide basic technology support to ensure seamless app usage.
- Drive Adoption:
- Collaborate with fleet owners, managers, and drivers to promote adoption of PistonPay.
- Facilitate training sessions to educate users on the benefits and usage of the app.
- Customer Support:
- Serve as the first point of contact for customer queries and issues.
- Coordinate with relevant teams to resolve customer concerns promptly and effectively.
Requirements:
- Strong communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.
- Proactive problem-solving skills and a customer-centric approach.
- Familiarity with Salesforce, Zendesk, Google Sheets, Slack, and Openphone.
Nice-to-Haves:
- Experience in the logistics or fintech industry.
- Previous experience in similar customer-facing roles is preferred.
- Familiarity with CRM software and support ticketing systems.
- Proficiency in Excel/Google Sheets for data management and analysis.
