Client Success Coordinator

hace 2 meses

Bogotá, Colombia Sagan A tiempo completo

Job Title: Client Success Coordinator - LATAM
Location: Remote (EST Time zone)
Salary Range: up to 2500 USD

Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM EST

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:

We are an agency committed to helping clients achieve their business goals through our services. We prioritize client satisfaction, high retention rates, and seamless service delivery.

Position Overview:

We are seeking a dedicated Client Success Coordinator to join our agency team. In this pivotal role, you will be responsible for ensuring our clients achieve their business goals through our services. You'll act as the primary point of contact, managing 10-15 client accounts and driving their success.

Key Responsibilities:

  • Client Guidance: Guide clients to meet their desired outcomes.
  • Performance Monitoring: Monitor and report on client performance.
  • Client Advocacy: Advocate for client needs within the agency.
  • Client Satisfaction: Maintain high client satisfaction and retention rates.
  • Internal Collaboration: Collaborate with internal teams to deliver seamless service.

Qualifications:

  • Near mastery of the English language, both written and spoken.
  • Proven experience in a client success or account management role.
  • Strong communication skills and ability to manage fast-paced dialogue.
  • Strategic mindset with a proactive approach.
  • Ability to build lasting client relationships and deliver measurable results.

Nice-to-Haves:

  • Detailed knowledge of Basecamp (building projects, templates, reviewing assignments).
  • Understanding of digital marketing metrics (e.g., email campaign open rates).
  • Knowledge of Airtable.
  • Familiarity with the Vacation Rental (Airbnb) industry.

Additional Requirements:

  • Reliable, stable, and high-speed home internet access.
  • A private and distraction-free workspace.
  • Consciousness of data security and respect for clients' confidential information.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and intro video in English format.

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