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ILMM (intelligence last mile monitoring) Engineer
hace 2 meses
Drive Innovation in Cloud Security and Networking.
Join a global leader in cloud-delivered Secure Access Service Edge (SASE) solutions, revolutionizing networking and security for enterprises worldwide. Our client pioneers the convergence of networking and security into the cloud, aligning with Gartner’s SASE framework to simplify IT complexity. With a cloud-native platform, they empower organizations to securely connect users to applications anywhere, anytime. Imagine a career where you can thrive in a dynamic, innovative environment, leveraging advanced technologies like Cloud and SaaS. Experience direct client exposure and continuous professional growth with a supportive team environment and prime office locations. With prepaid medicine, extra vacation leave, and upskilling opportunities, our client ensures every team member's well-being and development. Take the next step in your career journey with us.
Engineer Your Success: Job Overview
Be part of our client’s team as a key ILMM Engineer, ensuring seamless network operations and customer satisfaction. You will manage Cato’s production system uptime, troubleshoot network issues, and collaborate globally to drive operational excellence in a remote setup.
Shift: Monday to Friday, 7:00 am to 4:00 pm CO time
Work setup: Remote
Network of Responsibilities: Task List
- Work in a shift-based team 24/7/365
- Own and manage Cato production system uptime and functionality, including troubleshooting and identifying solutions to resolve various system/network issues
- Engage with concerned teams/persons to identify and solve issues
- Engage, investigate, and periodically follow up with customers about service status
- Track and monitor system status and identify both areas of concern and growth opportunities
- Mitigate outages and system malfunctions to ensure no customer effect and prepare escalation by priority/urgency for Engineering team
- Engage with 3rd party service providers for resolution of network/system issues
- Provide higher-tier support for Cato’s customer issues related to last mile issues
- Contribute to building, improving, and expanding Cato's NOC team
- Train and assist team members to address knowledge gaps
- Take part in ongoing projects and customer onboarding processes
- Conduct Welcome calls with customers to introduce the service and assist with onboarding process
- Act as a focal point for Cato’s support/field Engineering by understanding business use cases
- Contribute to continual service improvement by challenging, reviewing, updating, and creating processes and procedures to drive operational excellence
Requirements
Credentials That Connect: Qualifications Needed
- English proficiency: C1-C2 level (MUST)
- 1-3 years of experience supporting and monitoring network systems
- Ability to work 24/7 shifts and provide on-call support as required
- Background as an experienced Support Engineer (tier 1-2)/IT sys admin/NOC/Network Operations Engineer in web/network/information security companies
- Excellent oral and written communication skills
- Strong computer skills with a focus on networking, TCP/IP, Firewalls, and proxy servers
- Experience with ISP, DNS, DHCP, NAT, HTTP/HTTPS
- Ability to read applicative system logs and search for relevant root causes of issues
- Exceptional troubleshooting abilities and a passion for diving into complex technical problems in real production environments
- Experience working with Cloud and SaaS (Software as a Service) technology providers
- Familiarity with network and security protocols and standards
- General networking knowledge such as MTR, Wireshark, troubleshooting, TCP/IP, CISCO, Fortigate
Benefits
Advantages Amplified: Benefits
- 5 Days work week
- Prepaid medicine
- Work-Items provided
- Indefinite term contract
- Extra vacation leave
- Direct exposure to clients
- Career growth opportunities
- Diverse and supportive work environment
- Prime Office Locations
- Upskilling opportunities with Emapta Academy
Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 720 clients worldwide and a team of nearly 7,400 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.
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