My W&L Events Advisor LA

hace 3 meses


Bogotá, Colombia Mondelēz International A tiempo completo

Description

Más acerca de este rol

Lo que necesitas saber sobre este rol:

Harás parte del equipo de Mondelez Business Services, dando soporte a toda la región de Latinoamérica, a través de resolución de tickets, chats, llamadas y brindando un excepcional servicio a cliente interno. Este rol es temporal, de 6 meses de duración.

Responsabilidades:

Actualizar y mantener las pautas sobre cómo manejar diferentes tipos de preguntas de nómina/recursos humanos y estrategias de experiencia del usuario final. Registrar y dar seguimiento a los casos en el sistema de gestión de casos, asignar severidad y dar seguimiento para garantizar que cada caso se resuelva y se puedan medir y mejorar los SLAs. Proporcionar información general al público objetivo sobre políticas y procedimientos, y responder preguntas basadas en preguntas frecuentes. Apoyar tareas relacionadas con el servicio al cliente de alta calidad y oportuno, asegurando que todas las solicitudes sean completamente entendidas respondiendo llamadas/correos electrónicos entrantes. Para consultas no manejadas por el centro de servicio (por ejemplo, terceros), redirigir a los llamantes con cortesía y profesionalismo. Registrar, recopilar, analizar y evaluar datos relacionados con la Experiencia del Cliente.

Los ingredientes extra que traerás:

Fuerte orientación al detalle. Conocimiento sobre cómo brindar soporte claro y efectivo, con habilidades de orientación al cliente. Adaptabilidad y flexibilidad dentro de un entorno de trabajo dinámico y acelerado. Gran autonomía laboral con baja supervisión.

Requerimientos específicos del rol:

Experiencia previa de al menos 6 meses en servicio al cliente y/o brindando soporte a usuarios finales. Inglés: nivel de competencia intermedio. Portugués: nivel de competencia intermedio.

Work schedule:

Híbrido en Bogotá, Colombia.

No Relocation support available
Business Unit Summary
Wacam is MondelēzInternational’s Latin America presence with more the 1700 wonderful people proudly representing a diversity of cultures and nationalities. Wacam includes 13 countries: Colombia, Ecuador, Perú, Chile, Bolivia, Panamá, Costa Rica, Nicaragua, Honduras, Guatemela, El Salvador, República Dominicana, Puerto Rico. We make and distribute our global brands and local jewels such as Field, Club Social to over 190 million consumers.Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.At Mondelez International we work under a hybrid model, in which our offices at WACAM offer us a space for connection, collaboration and co-creation, with attendance being subject to the needs of the teams themselves and/or the business.Where permitted by internal policies and local laws, new hires are required to be fully vaccinated with the COVID-19 vaccine as a condition of employment by their date of hire, unless they are granted a medical accommodation. Job Type Temporary (Fixed Term)Service Operations (Delivery)Global Business Services

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