Team Leader, Remote Support
hace 2 meses
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us
Job Description
Description of the role:
Lead one of our RSS structures such as Automation Controls or Power Control Business. Interact with stakeholders from Customer Success and Sales, understanding the business needs to implement strategies which can take the MSS structure to a better position generating more revenue. Lead a cross cultural team demonstrating good outcomes about customer service and loyalty. Create strategies to accelerate technical development in RSS Engineers promoting collaboration and will provide support and guidance for the team development plan. Oversee the technical support customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing systems. Supervise engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software. Establish and maintain lines of communication with design engineering and software development on design, reliability and maintenance issues. Ensure technical support engineers are current with the latest upgrades and/or new releases. May be involved in customer installation and training programs. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.Ideal to have:
Previous experience leading teams or proyects Bachelor degee in Engineering Solid English-speaking skills Knowledge in Factory Talk Knowledge in Powe Flex#LI-PT2
#LI-hybrid
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