Technical Support Rep English

hace 3 meses

Bogotá, Colombia Medtronic A tiempo completo
Careers that Change Lives

A Day in the Life

Responsibilities may include the following and other duties may be assigned.

Provides advice to customers, dealers, distributors and sales personnel responding to product related questions, issues and problems. Acts as a liaison between sales personnel and technical staff. Must Have: Minimum Requirements

Bachelor’s Degree Excellent verbal and written communications skills required in both English and Spanish Less than 1 administrative support and/or customer service experience in a professional corporate environment. Experience in healthcare , pharmaceutical, or medical insurance industries Ability to work flexible schedule as business needs dictate

Desired / Preferred Qualifications

Self-motivated with proven problem-solving skills; Able to work with minimal supervision and a quick study on therapies and processes; Works well under pressure in a dynamic environment; Knowledge and experience in patient-focused environment; Excellent verbal and written communication skills; Demonstrated ability to regularly multi-task and meet deadlines; Organized, efficient, and process-oriented; Able to work with diverse groups and personalities both virtually, via phone, email and/or in person; Team player with the ability to work with and through others at all levels of an organization; Ability to problem solve and develop solutions to a variety of urgent problems, while referencing policies and practices for guidance; Able to independently perform complete and diverse administrative duties; Proven ability to provide excellent customer service with superior soft skills; Demonstrated critical thinking skills to facilitate problem solving and proactive issue resolution; Proven ability to produce consistent high quality and detailed work; Proven negotiation skills and patience that create a positive customer experience; Proven ability to maintain confidential information; Preferred experience in Patient Support Programs

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