Talent Acquisition Operations Manager
hace 6 meses
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
The Talent Acquisition Operations Manager is a key leadership role responsible for managing and optimizing the operational aspects of the talent acquisition function within an organization. This position focuses on overseeing the end-to-end recruitment processes, implementing efficient workflows, driving data-driven insights, and ensuring a seamless candidate experience. The manager collaborates with stakeholders across the organization to align talent acquisition strategies with business objectives.
Key Responsibilities:
Process Optimization: Continuously review and refine talent acquisition processes, workflows, and tools to enhance efficiency, effectiveness, and scalability. Identify opportunities for automation, standardization, and streamlining of operations to improve productivity and time-to-fill metrics.
Data Analysis and Reporting: Develop and maintain recruitment metrics, analytics reports, and dashboards to measure the effectiveness of talent acquisition strategies, track key performance indicators (KPIs), and provide actionable insights. Utilize data-driven approaches to identify trends, optimize processes, and make informed decisions.
Applicant Tracking System (ATS) Management: Oversee the administration, configuration, and optimization of the applicant tracking system. Ensure data integrity, system updates, and compliance with data privacy regulations. Provide training and support to recruiters and hiring managers on effective use of the ATS.
Compliance and Policy Adherence: Ensure compliance with relevant labor laws, regulations, and company policies throughout the talent acquisition process. Collaborate with legal and HR teams to establish and update recruitment-related policies, procedures, and practices in alignment with compliance requirements.
Vendor Management: Manage relationships with external vendors, such as job boards, recruitment agencies, background check providers, and assessment vendors.
Candidate Experience: Collaborate with the talent acquisition team to enhance the candidate experience at all stages of the recruitment process. Implement strategies to ensure timely and transparent communication, personalized interactions, and gathering feedback to continuously improve the candidate journey.
Team Leadership and Development: Lead and mentor a team of Talent Acquisition Operations Specialists. Set performance goals, provide guidance, conduct performance evaluations, and foster a culture of continuous learning and development. Identify training needs and facilitate professional growth opportunities for team members.
Stakeholder Collaboration: Collaborate with recruiters, HR teams, hiring managers, and other stakeholders to align talent acquisition strategies with business objectives. Provide guidance and support on operational aspects of recruitment, including process improvement, technology adoption, and compliance.
Continuous Improvement: Stay updated on industry trends, best practices, and emerging technologies in talent acquisition operations. Proactively identify opportunities to enhance operational efficiency, optimize candidate experience, and drive continuous improvement in recruitment processes.
Qualifications and Skills:
Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent work experience). Advanced degree or professional certifications are a plus.
Extensive experience in talent acquisition, recruitment operations, or a related field, with a focus on process optimization and operational management.
Strong knowledge of end-to-end recruitment processes, applicant tracking systems (ATS), and recruitment technologies.
Proficiency in data analysis, metrics reporting, and utilizing recruitment analytics to drive insights and improvements.
Solid understanding of employment laws, regulations, and compliance best practices.
Excellent leadership, communication, and stakeholder management skills.
Strong project management capabilities, including the ability to lead and execute complex projects with cross-functional teams.
Strategic mindset with the ability to align operational strategies with talent acquisition and organizational goals.
Innovative and forward-thinking mindset, staying updated on industry trends and emerging technologies to drive recruitment excellence.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL .
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