![SupportYourApp](https://media.trabajo.org/img/noimg.jpg)
L2 Technical Support Consultant
hace 2 meses
Passionate about the world of tech?
Are you a skilled Java developer with a passion for problem-solving and customer support?
Join our team as an L2 Technical Support Consultant at project specializing in derivatives and capital markets risk management. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let’s see what it takes
What you will do:
- Always be up-to-date with the cutting-edge technology
- Provide L2 support to customers, diagnosing and resolving complex technical issues
- Develop and maintain backend systems using Java/Spring Boot and MongoDB
- Gather data to ensure the required technical info is collected to resolve even more complex tickets
- Gather required technical information to ensure resolution of complex cases
- Ensure customers' satisfaction with any interaction
- Maintain working knowledge of our client’s products and services
- Securely work with customers’ sensitive information
- Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues
What you need to succeed in this role:
- Excellent English communication skills (at least C1 for both spoken and written)
- Proficiency in Java/Spring Boot and MongoDB
- Good understanding of on-premise IT infrastructure, load balancers, queues, and clustering
- Positive, friendly, enthusiastic, pragmatic, and caring attitude with a can-do approach
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Will be a great plus:
- Experience with Kafka, Groovy, and container environments (Kubernetes, OpenShift, etc.)
- Knowledge of performance tuning techniques
- Understanding of financial sector derivatives
Benefits and Perks:
- Flexible schedule;
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Who we are:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills
Visit our website: www.supportyourapp.com
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.
-
(fluent English and Spanish) L2 Technical Support Consultant
hace 4 semanas
Bogotá, Colombia SupportYourApp A tiempo completoPassionate about the world of tech?What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?Join our team as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging...
-
On-Site Technical Support L2
hace 2 meses
Bogotá, Colombia Stefanini A tiempo completoJOB DESCRIPTION ¡Sé parte de Stefanini! En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor. ¡Seguro no te quieres quedar fuera! ¡On-Site Technical Support L2! ¿Por qué te elegiremos? ¡Porque los desafíos que asumirás reflejan tus ambiciones! RESPONSIBILITIES...
-
On-Site Technical Support L2
hace 2 semanas
Bogotá, Colombia Stefanini A tiempo completoJOB DESCRIPTION ¡Sé parte de Stefanini! En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor. ¡Seguro no te quieres quedar fuera! ¡On-Site Technical Support L2! ¿Por qué te elegiremos? ¡Porque los desafíos que asumirás reflejan tus ambiciones! RESPONSIBILITIES...
-
Tech Ops
hace 2 días
Bogotá, Cundinamarca, Colombia TerraPay A tiempo completo**Why TerraPay**: TerraPay is a global money movement player on a mission to build a borderless financial world. We believe payments should be instant, reliable, transparent, seamless, and fully compliant. Registered and regulated across 31 global markets, we are a leading payments partner for banks, mobile wallets, money transfer operators, merchants, and...
-
Tech Ops
hace 3 días
Bogotá, Colombia TerraPay A tiempo completoWhy TerraPay:TerraPay is a global money movement player on a mission to build a borderless financial world. We believe payments should be instant, reliable, transparent, seamless, and fully compliant. Registered and regulated across 31 global markets, we are a leading payments partner for banks, mobile wallets, money transfer operators, merchants, and...
-
(Networking) Technical Support Consultant
hace 3 meses
Bogotá, Colombia SupportYourApp A tiempo completoPassionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our Technical Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...
-
L1 Technical Support Consultant
hace 3 meses
Bogotá, Colombia SupportYourApp A tiempo completoPassionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our Technical Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...
-
(Cybersecurity) Technical Support Consultant
hace 3 meses
Bogotá, Colombia SupportYourApp A tiempo completoAre you passionate about making a meaningful impact in the ever-evolving landscape of cybersecurity? Join our Technical Support Consultant team today and help us in this critical mission of safeguarding businesses and individuals from the relentless threats of the digital age. Thrive in a multicultural and multilingual environment while enjoying your home...
-
Technical Support Consultant
hace 6 días
Bogotá, Bogotá D.E., Colombia Quorum Software A tiempo completoPosition Overview The Customer Success Engineer (CSE) plays a vital role in fostering strong relationships with both new and existing clients. This position involves managing the onboarding process for clients utilizing our software, delivering best practices, and providing both technical and customer support, along with user training on the...
-
Lead Technical Support Engineer
hace 6 días
Bogotá, Bogotá D.E., Colombia CommScope Inc. A tiempo completoIn today's interconnected world, having a meaningful relationship with your work is vital.CommScope is seeking to hire a Principal Technical Support EngineerCommScope specializes in Network, Indoor Cellular, and security solutions, aimed at facilitating both wireless and wired connectivity across complex and diverse networks. We provide dedicated...
-
Local Technical Consultant
hace 2 meses
Bogotá, Colombia Idemia A tiempo completoSince our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our...
-
Tier 2 Technical Support Engineer
hace 2 días
Bogotá, Cundinamarca, Colombia Radware A tiempo completoTier 2 Technical Support Engineer - Colombia - (24000065) Radware has changed how businesses are securing the digital experience. As a result, it’s now the recognized industry leader and undergoing explosive growth in the rapidly expanding security market. If you’re an energetic, upstart engineer who enjoys working in a fast-paced environment and...
-
Senior Technical Support Specialist
hace 6 días
Bogotá, Bogotá D.E., Colombia CommScope Inc. A tiempo completoIn today's interconnected world, fostering a true connection with your work is paramount.CommScope is seeking to hire a Principal Technical Support EngineerCommScope's offerings in Network, Indoor Cellular, and security solutions are designed to facilitate both wireless and wired connectivity across complex and diverse networks. We provide dedicated...
-
Technical Solutions Consultant
hace 2 días
Bogotá, Cundinamarca, Colombia Launch Mobility A tiempo completo**(In Bogotá, Hybrid)** **At Launch Mobility**, we're redefining the Automotive Transport Industry. Our mission is to drive a shared, connected, sustainable, and equitable future by providing a comprehensive suite of services for mobility. We are looking for passionate individuals to join our team and contribute to the creation of world-class technology...
-
IT Support Consultant
hace 6 días
Bogotá, Bogotá D.E., Colombia DreamHost, LLC A tiempo completoWhy Join DreamHost?At DreamHost, we empower individuals to take control of their online presence. Our mission is clear — we believe in helping you share your dreams without compromising your data privacy. Your content belongs to you, and we ensure that you have the freedom to manage it as you see fit.As a member of the DreamHost team, you will have the...
-
OEM Solutions Technical Consultant Intern
hace 6 días
Bogotá, Bogotá D.E., Colombia Thales A tiempo completoCompany OverviewThales is a global leader in digital security, providing innovative identity management and data protection solutions. Our technologies empower businesses and governments to establish trust in billions of digital interactions, ensuring secure exchanges in various sectors including finance, border control, and energy management.Position...
-
Presales Technical Consultant
hace 5 días
Bogotá, Cundinamarca, Colombia Hewlett Packard A tiempo completo**_ Responsibilities: _** We are looking for motivated individuals who can balance customer engagement with constant technical skill development. A successful Presales TC is expected to have or have a plan to develop deep knowledge of HP hardware and solutions. Responsibilities - Provide Technical Presales support to our End-User/Channel Salesforce to...
-
Technical Solutions Consultant
hace 3 días
Bogotá, Colombia Launch Mobility A tiempo completo(In Bogotá, Hybrid)At Launch Mobility, we're redefining the Automotive Transport Industry. Our mission is to drive a shared, connected, sustainable, and equitable future by providing a comprehensive suite of services for mobility. We are looking for passionate individuals to join our team and contribute to the creation of world-class technology products...
-
Technical Support Engineer
hace 3 meses
Bogotá, Colombia Trustonic A tiempo completoJob DescriptionA bit about the team and what you'll deliver...We are looking for a Technical Support Engineer to join our team in Bogotá, Colombia. Reporting to the Head of Technical Support you will be responsible for supporting customers by solving complex technical issues in both production and non-production environments for Trustonic products. Our...
-
Production Manager L2
hace 3 meses
Bogotá, Colombia Publicis Groupe A tiempo completoJob Description What you’ll do: The Production Manager L2 coordinates various aspects of the digital production process, ensuring smooth operations and efficient output. With a primary objective of optimizing production timelines and workflows, they contribute significantly to the organization's success by ensuring the timely delivery of products...