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Head of Customer Experience

hace 3 meses

Medellín, Colombia LinkGraph A tiempo completo

*This role is remote and open to any country in Latin America.*

Hi We're LinkGraph, an SEO software company (and full-service digital agency) focused on engineering products and services that help websites improve their performance on Google. We are a rapidly growing organization with clients from Fortune 500 companies to leading Silicon Valley tech startups, and we're looking to bring on a Head of Customer Experience to help us propel our growth. Check out our careers page here.

If you're smart, ambitious, and passionate about working for a tech company, we want to hear from you

Watch the Platform Walkthrough and Overview Video from our Founder Manick Bhan.

Requirements:

This role will be expected to work in EST.

  • Customer-focused mindset with a passion for delivering exceptional experiences.
  • Someone really technical minded who can dive in and learn a product inside + out
  • Ability to record Loom videos demonstrating product issues / usability problems, along with presenting solutions.
  • SaaS or SEO background a huge plus 
  • Someone looking for a fast-paced startup culture to grow in.
  • Strong leadership and team management skills.
  • Fluent in written + verbal English.

Responsibilities:

  • Leading daily SCRUMS.
  • Managing our Product team.
  • Learning + knowing the product inside and out
  • Keeping a pulse on customer experience/satisfaction with our product + solving problems when they arise.
  • Communicating with clients on live chat/our virtual office to help solve problems and answer questions. 
  • Develop and apply testing processes for new and existing products to meet client needs.
  • Discussing product issues with the team.
  • Adapting to the role as needed.

Life at LinkGraph

At LinkGraph, we are committed to enjoying life as we are to delivering best-in-class services and software. From community volunteer days, socially conscious initiatives, and team lunches and outings, our office reflects our team's diverse interests.

We're a growing team of diverse professionals, however, we all share the same goals: to be a part of a company that's on the edge of digital marketing, to make the world a better place, and to have fun doing it. Our team culture is one of fast-paced innovation, where each person is empowered to take on their own ambitious projects, with the support of their teammates. We've got plenty of perks, but the biggest one is working with other energetic high-achievers.

We are very proud of the kind, inclusive, and collaborative company culture we have built and have been very lucky to be recognized by both national and local industry leaders:

  • 2023 + 2022 Inc. 5000 List of the Fastest-Growing Companies in America
  • Nevada's Top Workplaces - #1 Small Business (Under 150 Employees), Best New Ideas
  • Best Start-Up Agency (U.S. Search Awards)
  • Top B2B Companies (Clutch)
  • Inc's On The Rise and Best Places to Work (Inc. Magazine)
  • Great Place to Work Certified (Great Place to Work)

Here's a look into our core values:

1. Collaborative and Highly Engaged

Work is where we invest a big chunk of our lives. And hey, we're all about making that time awesome Picture this: we're not just coworkers; we're like a squad that's always got each other's backs. We're all about cheering each other on, sharing what we know, and picking each other up when things get messy. Plus, we're big on being real with each other, so there's no room for office drama or gossip. We're all about that good vibes-only vibe

 2. Pursues Excellence

We're not just about doing our jobs; we're on a mission to master our craft. With a growth mindset and a desire to learn and grow, we're relentless in our pursuit of excellence. Mediocrity? Nah, not our style. We're all about raising the bar and becoming the absolute best in our field. Smashing goals? It's our fuel. And we do it all together, thriving on shared success.

3. I can figure it out/Google it attitude

Hey, nobody's got all the answers, right? That's why our team rocks - because they're all about that thirst for knowledge and the know-how to quench it. Thanks to the vast wonders of the internet, there's practically nothing we can't figure out. Stumped on something? No sweat, just dive into the Google pool

We're a crew of go-getters, always ready to tackle challenges head-on. While we thrive on collaboration, we're also no strangers to taking the reins and finding solutions independently.

4. Innovative

We're all about agility, evolution, and innovation. Flexibility is our middle name—we're constantly refining, experimenting, and pushing boundaries. New ideas? Bring 'em on Creativity is our secret sauce, and thinking outside the box is just how we roll. Forget about the status quo; we're all about embracing change. We're not attached to an old way of doing things - We're attached to winning. 

5. Student Mentality

We dedicate ourselves to uplifting each other and pushing Search Atlas onwards and upwards (to the moon). Mistakes and rough days happen to everyone, but we approach them with understanding and trust in each other's good intentions. Our team remains grounded and committed, persistently striving to improve. Mistakes are opportunities for growth; we embrace them, learn from them, and continually evolve as a result.

Salary:

$2000-2500 a month + PTO