Supervisor, Customer Support

hace 3 semanas


Bogotá, Colombia Align Technology Teletrabajo Freelance A tiempo completo

About this opportunity

Oversees the activities of Customer Support that provides operational/business process supporting to internal and external customers for company products and services. Ensures quality service and operational performance within the parameters of program and delivery standards. Analyzes operational processes, establishes escalation procedures and oversees training needs assessments to identify opportunities for service delivery improvements. Responsible for employee staffing and ensuring program training, including product knowledge, proper language/communication training and support of overall service requirements. Duties may also include contract negotiations, customer account relationship management and financial results (call center profit and loss responsibility). Selects, develops and evaluates personnel to ensure the efficient operation of the function. In this role, you will… Setting goals for performance and deadlines in ways that comply with company’s plans and vision Organizing workflow and ensuring that employees understand their duties or delegated tasks Monitoring employee productivity and providing constructive feedback and coaching Identifies and applies career advancement opportunities for direct reports Manages projects Responsible for immediate supervision to semi-skilled employees and/or non-exempt employees Responsible for monitoring the daily operations of units or sub-units Interacts daily with subordinates and/or functional peer groups. Work with full autonomy not requiring closing supervision Establishes practices and procedures in analyzing situations or data from which answers can be readily obtained. Requires full knowledge of own area of functional responsibility. Strong analytical skills to identify gaps and propose necessary improvements Strong operational skills management with focus on delivering KPI targets and responsible for dimensioning schedule Strong oral and writing communication skills Work close to main stakeholders and area partners, fast responding to escalation and bringing solution to issues and critical cases Omnichannel knowledge and solution center mindset Strong capacity to manage tickets VOC analyses and continuous improvement vision, presenting scalable operational solution In this role, you’ll need … Bachelor’s degree from a four-year college or university More than 4 years of directly related experience Proficiency in English is desirable for this position. Strong Leadership skills Ability to influence and motivates others Business Insights Manages complexity Builds network Develops talent Communicates Effectively Builds effective teams Project Management Ability to identify customer-focused solutions and problem solving. Affinity for technology, agile thinking and ability to always be learning. Strong critical skills, strategic thinking, problem solving, empathy, and decision making.
  • Head of Technical Support

    hace 2 semanas


    Bogotá, Colombia Trustonic A tiempo completo

    Job DescriptionReporting to the Chief Product Development Officer, we are looking for a hands-on technical support leader for our customer support service. You will be an expert in technical support with demonstrated experience for building rapport with our internal team, customers and managing a high performing team, and ensuring your direct reports provide...


  • Bogotá, Colombia Full Potential Solutions A tiempo completo

    Overview Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology...


  • Bogotá, Colombia Teleperformance A tiempo completo

    Resumen Customer Support Specialist If you live in the city of Bogotá and have an English level of B2 (80%), we want to offer you to work in our social media vacancy with one of the most important social media networks globally. Your job objective is to help users to solve questions about the platform's functioning. You will work in...

  • Systems Analyst 5-Support

    hace 2 semanas


    Bogotá, Colombia Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...


  • Bogotá, Colombia Autocab A tiempo completo

    JOIN OUR TEAM 1st Line Technical Support We are looking for a 1st Line Support technician to join a busy service desk where customer care is our priority and there are opportunities to grow and excel within the business. You will be providing 1st point of contact support for our UK customers, by email, telephone and in person. Supporting a range...

  • Support Engineer

    hace 2 semanas


    Bogotá, Colombia NielsenIQ A tiempo completo

    Company Description Our NielsenIQ Technology teams are working on our new “Connect” platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQ’s data and insights to innovate and grow. Job Description Provide enterprise level technical external and internal support to our...

  • Customer Care Manager

    hace 3 semanas


    Bogotá, Colombia Amadeus A tiempo completo

    Job TitleCustomer Care ManagerSummary of the role:Our global Airlines Customer Care team is responsible for providing excellent customer service to Outpayce Airlines customers. Managing key strategic customers from an operational perspective, drive customer improvements, ensure service delivery execution and being the customer voice. Our team is part of...

  • Premier Support TSS

    hace 3 semanas


    Bogotá, Colombia Lenovo A tiempo completo

    Description and Requirements Lenovo Premier Support is the top service offered by Lenovo to their customers. As a Premier Technical Support Specialist, you will work with customers in resolving technical issues beyond what a standard level one support must provide.  This position is a technical role within the Premier Technical Team that supports...


  • Bogotá, Colombia InEvent A tiempo completo

     CUSTOMER SUCCESS SPECIALIST (NA) We look for people who are passionate about customer experience and nurturing relations! Your daily goal will be to WOW InEvent's users with your guidance and support, always staying connected with your team. Your experience is not the most important factor here, but your will to learn and make it happen! ...

  • Customer Service Support

    hace 4 semanas


    Bogotá, Colombia Traffic Tech A tiempo completo

    Description Who We Are: When you join Traffic Tech, you join a team that keeps the global economy moving – literally. Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With offices throughout North America, South America, Asia and Europe, the company offers progressive &...

  • Customer Care Associate

    hace 3 semanas


    Bogotá, Colombia Autocab A tiempo completo

    JOIN OUR TEAM Customer Care Associate We're on the hunt for a vibrant Customer Care Associate to join our close-knit team and help our customers Go Further. Reason for the Role: The need to improve customer engagement levels will act as a critical differentiator between Autocab and its competition. A need has arisen to regularly contact our...

  • Customer Service

    hace 3 semanas


    Bogotá, Colombia Zemsania A tiempo completo

    Zemsania - Customer Service Support - HibridoEn Zemsania estamos en la búsqueda de un profesional altamente capacitado para unirse a nuestro equipo como Customer Service Support Hibrido. Si tienes al menos 2 años de experiencia en atención al cliente y un nivel de inglés B2 o superior, ¡esta posición es para ti!Requisitos:Experiencia mínima de 2 años...


  • Bogotá, Colombia Foundever A tiempo completo

    Bogota - Customer Service Agent Req ID#: 377392 Bogota, Bogotá – Calle 166, CO Job Description: About UsFoundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions,...


  • Bogotá, Colombia PayU A tiempo completo

    About PayU PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our + merchants and millions of consumers. As a leading...


  • Bogotá, Colombia Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Senior Solution

    hace 4 semanas


    Bogotá, Colombia NielsenIQ A tiempo completo

    Company Description REFID679188 Our NielsenIQ Technology teams are working on our new “Connect” platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQ’s data and insights to innovate and grow. Job Description Provide enterprise level technical external and internal...

  • Agente Customer Care

    hace 7 días


    Bogotá, Colombia Iron Mountain A tiempo completo

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...


  • Bogotá, Colombia KM2 Solutions A tiempo completo

    Position RequirementsLanguages:Advanced English level (Spoken and Grammar).Competencies:Proactive (B)Enthusiastic (B)Pronunciation (A)Fluent (A)Active listening (A)Vocabulary (B)Grammar (A)Confident (B)Patient (A)Confidential (A)Interpersonal skills (B)Integrity (A)Adaptability (A)Assesment level: A = High, B = Medium, C = Low Position...


  • Bogotá, Colombia Asurion A tiempo completo

    JOB DESCRIPTION For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology,...


  • Bogotá, Colombia Foundever A tiempo completo

    Apply today Latvian Customer Advisor for Foundever - Athens, Greece Req ID#: 374981 Athens, Athens, GR Latvian Customer Advisor for Foundever - Athens, Greece Customer Service About Foundever™ Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best...