Support Engineer

hace 2 semanas


Bogotá, Colombia NielsenIQ A tiempo completo

Company Description

Our NielsenIQ Technology teams are working on our new “Connect” platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQ’s data and insights to innovate and grow.

Job Description

Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs Record details of interactions into Support’s Ticket Management System Take end to end ownership of customer technical issues and needs, ranging from product questions to troubleshooting. Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues Collaborate internally and support the technical onboarding of new customers including users’ set-ups, configurations, etc. Monitoring & validating processes Create and conduct ongoing operational data processes in customer environments, including required managed complementary service to the product Develop & extract data Reports Document knowledge and help educate colleagues and teammates on technical cases. Keep current with product knowledge regarding features and functionality Participate in customer-centric projects, as well as internal process improvements

Qualifications

Bachelor's degree in information systems, industrial engineering or equivalent, BA + relevant courses. 3 years of proven experience in tier 2\3 technical support or delivery\implementations Good command of written and spoken English. Strong SQL background- must have Knowledge in Linux systems, utilities, and scripting Understanding of Software-As-a-Service (SAAS) Strong troubleshooting and problem-solving skills Willingness to work in shifts when required outside of business hours Great written and verbal client communication skills Team spirit, self-motivation and a positive attitude The ability to work with multiple interfaces and tasks in a dynamic environment Be highly detail oriented  Business orientation 

Nice to have:

Development skills Experience using cloud environment\AWS\Azure Knowledge in ETL process performance tuning and testing of data 

Additional Information

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.



  • Bogotá, Colombia PayU A tiempo completo

    About PayU PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our + merchants and millions of consumers. As a leading...


  • Bogotá, Colombia Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Network Support Engineer

    hace 3 semanas


    Bogotá, Colombia Amadeus A tiempo completo

    Job TitleNetwork Support EngineerAmadeus Hospitality’s Technology Operations organization provides infrastructure and engineering support for the hosting and development of proprietary software used by the global hospitality industry.Summary of the role:We’re looking for a forward-thinker with a strong background in network engineering. You’ll work...


  • Bogotá, Colombia Support Shepherd A tiempo completo

    Position:  Construction Project EngineerWorking Hours:  M-F 9am-5pm PSTSalary:  1400USD to 1800USDType of contract: Independent contractor / independent professionalSummary of Position:We are seeking an individual who has experience working with US companies in the construction field - building multifamily communities or hotel construction, and managing...


  • Bogotá, Colombia Brazoderecho - Digital HuntersLatam A tiempo completo

    DescripciónBrazoderechois currently seeking a Tier 1 Network SupportEngineer to join a major company operating inColombia and Costa Rica.I. GeneralInformation                                           Contract Type:Permanent WorkSchedule: Work Mode: One month on-site training, thenhybrid. II. FormalRequirements...

  • Product Support Engineer

    hace 3 semanas


    Bogotá, Colombia IQVIA A tiempo completo

    Job Overview Entry-level professional individual contributor who works under close supervision in a team that is responsible for product design experience. Problems faced are routine. Essential Functions - Works directly with product teams to receive support requests - Triages requests, fixes small bugs & submits engineering tickets - Working knowledge of...

  • Systems Analyst 5-Support

    hace 2 semanas


    Bogotá, Colombia Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Senior Backend Engineer

    hace 3 semanas


    Bogotá, Colombia LotusFlare A tiempo completo

    Responsibilities We've developed a platform that integrates with mobile client-side library and apps along with mobile network carrier systems. The Server Engineer would be responsible for further developing, securing, and scaling the backend infrastructure to support the platform in order to handle millions of concurrent API calls. Requirements ...


  • Bogotá, Colombia Capgemini A tiempo completo

    REMOTE Cloud Support Engineer + DatadogChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading...

  • Senior Solution

    hace 4 semanas


    Bogotá, Colombia NielsenIQ A tiempo completo

    Company Description REFID679188 Our NielsenIQ Technology teams are working on our new “Connect” platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQ’s data and insights to innovate and grow. Job Description Provide enterprise level technical external and internal...

  • Data Engineer

    hace 3 semanas


    Bogotá, Colombia Epsilon A tiempo completo

    Job Description We are seeking a talented Data Engineer to join our team, focusing on the creation and maintenance of robust data pipelines. The ideal candidate will have a strong background in data engineering, with expertise in designing, developing, and optimizing data pipelines to support our data-driven initiatives.  Responsibilities: ...

  • Premier Support TSS

    hace 3 semanas


    Bogotá, Colombia Lenovo A tiempo completo

    Description and Requirements Lenovo Premier Support is the top service offered by Lenovo to their customers. As a Premier Technical Support Specialist, you will work with customers in resolving technical issues beyond what a standard level one support must provide.  This position is a technical role within the Premier Technical Team that supports...

  • IT Support 2

    hace 3 semanas


    Bogotá, Colombia Idemia A tiempo completo

    You may not know our name, but you have surely used our innovations and solutions. Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as...


  • Bogotá, Colombia SAP A tiempo completo

    Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services...

  • Implementation Engineer

    hace 3 semanas


    Bogotá, Colombia Amadeus A tiempo completo

    Job TitleImplementation EngineerAbout Your Business Area/Department:The AMER Implementation team is responsible for the delivery of Operational and Passenger Processing Solutions to different airports and airlines. The team works directly with the customers to deliver cutting edge technologies and applicationsSummary of the role:This position is responsible...


  • Bogotá, Colombia Nobel A tiempo completo

    A brand with enhanced visibility in the CCAAS market, NobelBiz strives to embrace customers through well-designed, customer-centric products and services. The hosted and telco products portfolio blends into a comprehensive ecosystem that turns NobelBiz into a one-stop shop for customers needing prompt delivery, excellent services and trustworthy business...

  • Wireless Engineer

    hace 2 semanas


    Bogotá, Colombia Capgemini A tiempo completo

    Role title: Wireless Engineer (RAN)Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading...


  • Bogotá, Colombia Oracle A tiempo completo

    The team’s main responsibility is to troubleshoot highly complex technical issues related to the Oracle Database and Exadata stack and within areas like Real Application Clusters, High Availability, Data Guard, Corruption, Backup and Recovery, RMAN, Performance, Memory Management, Parallel query, Query tuning, Storage, ASM, Security, Networking, Storage...

  • Systems Engineer

    hace 2 semanas


    Bogotá, Colombia Fortinet A tiempo completo

    Responsibilities: Pre-sales - assist in qualifying sales leads from a technical standpoint (architecture approach). Sales calls - be the main technical resource on sales calls and answer/ educate the customer on issues ranging from features, specifications and functionality to integration. Conversant with networking applications and solutions. Post-sales -...

  • Solutions Engineer

    hace 3 semanas


    Bogotá, Colombia Infobip A tiempo completo

    A Solution Engineer is an  individual contributor role in the regionthat plays a vital role in crafting exceptional customer experiences by delivering tailored solutions and nurturing innovation. The engineer in this role participates in the activities for Infobip’s solution proposals, owns the solution design,delivery and integrations, improvement of...