Technical Support Engineer

Encontrado en: Talent CO C2 - hace 1 semana


Bogotá, Colombia PayU A tiempo completo
About PayU PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our + merchants and millions of consumers. As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.

About the role

We are looking for a Technical Support Engineer to join our team. You’ll be responsible for the end-to-end needs of our B2B customers, from pre-sales and integration assistance to post-sales support, and analystics . You´ll be part of our dedicated and dynamic team collaborating with other groups across the company, including Engineering, Customer Service, Product Management, Sales, and Account Management. As a team, we teach and motivate one another, aspiring to deliver the best quality of work internally and to our customers on a daily basis. You’ll have the opportunity to collaborate with local and international customers who use our payments platform, using your creativity, analytical skills, and perseverance to tackle problems ranging from the straightforward to the complex.

What you will do

Manage requests submitted by internal and external clients, related to Technical Support, with the objective of provide final solutions keeping high customer satisfaction rates Work with other business units, including the Integration team, Product, and Customer Success/Care, as required. Generate Special Reports, according to Internal Customer Requirements Contribute to internal and external knowledge bases, providing technical and usability references for employees and customers.

What you need to succeed

Computer Science or Engineering required, or equivalent experience 2 - 3 years of experience in customer service support or / and as a tier 2/3 Technical Support Engineer Experience and knowledge of API calls, logs and SQL- is a MUST Experience with ticketing routing and maintaining a high level of service according to SLA and KPIs Ability to understand and troubleshoot system/API/applications flows and provide solutions Written and Spoken English B2 or higher Problem analysis and solving Acute attention to detail and accuracy Demonstrated strength in achieving great customer experience. High energy, self-motived, proactive, goal oriented and enthusiastic

About us At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more Our Commitment To Building A Diverse And Inclusive Workforce  As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.

  • Technical Support Specialist

    Encontrado en: Talent CO C2 - hace 1 semana


    Bogotá, Colombia Nuvei A tiempo completo

    Technical Support SpecialistHybridThe world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.WE ARE NUVEI.  Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows...

  • Technical Support Specialist

    Encontrado en: Talent CO C2 - hace 1 semana


    Bogotá, Colombia Nuvei A tiempo completo

    Technical Support SpecialistHybridThe world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.WE ARE NUVEI.  Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows...

  • Geomechanics Engineer

    Encontrado en: beBee S CO - hace 3 semanas


    Bogotá, Bogota, Colombia SLB A tiempo completo

    The Geomechanics Engineer is responsible for assisting in delivery of safe, efficient, and reliable products and services to our customers. The job consults with operations groups as needed to support the area of expertise and identifies opportunities for continuous improvement of product and service delivery and formally communicates findings. The...

  • Head of Technical Support

    Encontrado en: Talent CO C2 - hace 1 día


    Bogotá, Colombia Trustonic A tiempo completo

    Job DescriptionReporting to the Chief Product Development Officer, we are looking for a hands-on technical support leader for our customer support service. You will be an expert in technical support with demonstrated experience for building rapport with our internal team, customers and managing a high performing team, and ensuring your direct reports provide...

  • Geomechanics Engineer

    Encontrado en: beBee jobs CO - hace 1 semana


    Bogotá, Bogotá D.E., Colombia SLB A tiempo completo

    The Geomechanics Engineer is responsible for assisting in delivery of safe, efficient, and reliable products and services to our customers. The job consults with operations groups as needed to support the area of expertise and identifies opportunities for continuous improvement of product and service delivery and formally communicates findings. The...

  • Senior Engineer Remote Support

    Encontrado en: Talent CO C2 - hace 1 semana


    Bogotá, Colombia Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Systems Analyst 5-Support

    Encontrado en: Talent CO C2 - hace 1 semana


    Bogotá, Colombia Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Premier Support TSS

    Encontrado en: Talent CO C2 - hace 1 semana


    Bogotá, Colombia Lenovo A tiempo completo

    Description and Requirements Lenovo Premier Support is the top service offered by Lenovo to their customers. As a Premier Technical Support Specialist, you will work with customers in resolving technical issues beyond what a standard level one support must provide.  This position is a technical role within the Premier Technical Team that supports...

  • Senior Solution

    Encontrado en: Talent CO C2 - hace 2 semanas


    Bogotá, Colombia NielsenIQ A tiempo completo

    Company Description REFID679188 Our NielsenIQ Technology teams are working on our new “Connect” platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQ’s data and insights to innovate and grow. Job Description Provide enterprise level technical external and internal...

  • Network Support Engineer

    Encontrado en: Talent CO C2 - hace 1 semana


    Bogotá, Colombia Amadeus A tiempo completo

    Job TitleNetwork Support EngineerAmadeus Hospitality’s Technology Operations organization provides infrastructure and engineering support for the hosting and development of proprietary software used by the global hospitality industry.Summary of the role:We’re looking for a forward-thinker with a strong background in network engineering. You’ll work...

  • Systems Engineer

    Encontrado en: Talent CO C2 - hace 1 día


    Bogotá, Colombia Fortinet A tiempo completo

    Responsibilities: Pre-sales - assist in qualifying sales leads from a technical standpoint (architecture approach). Sales calls - be the main technical resource on sales calls and answer/ educate the customer on issues ranging from features, specifications and functionality to integration. Conversant with networking applications and solutions. Post-sales -...

  • Senior Backend Engineer

    Encontrado en: Talent CO C2 - hace 1 semana


    Bogotá, Colombia LotusFlare A tiempo completo

    Responsibilities We've developed a platform that integrates with mobile client-side library and apps along with mobile network carrier systems. The Server Engineer would be responsible for further developing, securing, and scaling the backend infrastructure to support the platform in order to handle millions of concurrent API calls. Requirements ...

  • Technical Support Representative

    Encontrado en: Talent CO C2 - hace 4 días


    Bogotá, Colombia Full Potential Solutions A tiempo completo

    Overview Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Manila & Davao, Philippines, Chennai & Pune, India and Bogota, Colombia that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and...

  • Principal Advanced Services Engineer Database and Exadata

    Encontrado en: Talent CO C2 - hace 1 semana


    Bogotá, Colombia Oracle A tiempo completo

    The team’s main responsibility is to troubleshoot highly complex technical issues related to the Oracle Database and Exadata stack and within areas like Real Application Clusters, High Availability, Data Guard, Corruption, Backup and Recovery, RMAN, Performance, Memory Management, Parallel query, Query tuning, Storage, ASM, Security, Networking, Storage...

  • Technical Support Associate

    Encontrado en: Talent CO C2 - hace 1 semana


    Bogotá, Colombia Teleperformance A tiempo completo

    Resumen Technical Support Associate Why TP? With a presence in more than 91 countries, we are the industry leader! Great Place to Work has certified us as one of the best companies to work in the country and the world. We don’t stop innovating, and we always go beyond. Are you ready to work with the TOP team? Responsabilidades ...

  • Data Engineer

    Encontrado en: Talent CO C2 - hace 1 semana


    Bogotá, Colombia Epsilon A tiempo completo

    Job Description We are seeking a talented Data Engineer to join our team, focusing on the creation and maintenance of robust data pipelines. The ideal candidate will have a strong background in data engineering, with expertise in designing, developing, and optimizing data pipelines to support our data-driven initiatives.  Responsibilities: ...

  • Wireless Engineer

    Encontrado en: Talent CO C2 - hace 3 días


    Bogotá, Colombia Capgemini A tiempo completo

    Role title: Wireless Engineer (RAN)Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading...

  • Solutions Engineer

    Encontrado en: Talent CO C2 - hace 1 semana


    Bogotá, Colombia Infobip A tiempo completo

    A Solution Engineer is an  individual contributor role in the regionthat plays a vital role in crafting exceptional customer experiences by delivering tailored solutions and nurturing innovation. The engineer in this role participates in the activities for Infobip’s solution proposals, owns the solution design,delivery and integrations, improvement of...

  • System Engineer

    Encontrado en: Talent CO C2 - hace 1 semana


    Bogotá, Colombia SKYLINE COMMUNICATIONS A tiempo completo

    Nice to meet you! Are you ready to leave your mark on the world? Because we are the global leading supplier of end-to-end open monitoring and orchestration software for ICT, media and broadband platforms. Basically, our software platform— called DataMiner —makes sure that you can order your products online, watch the latest episode of your...

  • LATAM Technical Manager

    Encontrado en: Talent CO C2 - hace 2 días


    Bogotá, Colombia Vantage Specialty Chemicals A tiempo completo

    Vantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW’S SOLUTIONS TODAY.As a company on the move, you’ll be working as part of a collaborative team and...